Reviews (100)
Fair and reasonable price for an HVAC tune-up. Very knowledgeable and helpful.
Scheduled an A/C Tune up through them based on information given to me by their representative at the store I was at and the information posted on their website. During the tune up process the technician tells me if I would like for them to clean the condenser for a $70 additional charge even though their website states that part of the tune up includes “Inspect and clean the condenser.” I obviously declined this as I felt I was being misled. Spoke to a couple people one essentially confirmed “Inspect and clean the condenser” was part of the tune up and referred me to someone else and the second person said because they were no longer in contract with the company I initially set up my Tune Up through they would not honor that and they could send someone to do the cleaning for the $70 fee which I declined again. I suggest they update their information as it seems they will not do what they say they will do, makes you wonder what else they said they would do but wasn’t actually done. Everything was okay I guess.
Mike was the tech that came to my house. He was courteous, thorough and did not leave a mess. Very satisfied with the service I received.
Excellent service. The team was understanding, answered all our questions, and did great work.
The young man who came was very thorough and professional yet friendly. He didn’t pressure us into buying anything but explained why it was necessary for the continued working of the air-conditioning system
Our AC started blowing hot air on the 4th of July. I was able to get a same day appointment on a holiday! Brian Rhodes came out to fix it. He was quick, very knowledgeable & friendly. My house was back to cool in less than an hour after he was done. Because of Brian we signed up for the service plan. Brian & Aksarben are great!
The service technician was polite and friendly. He explained clearly what he was doing, and provided all pertinent information. Fixed our problem efficiently.
Technician was good at explaining our options. He took the time to check to see if we were still under warranty. Very pleased with his professionalism.
Jesus was very knowledgeable and professional. He was very courteous. He took the time to explain what he was doing and why.
I’ve always had Lucas because he is honest about any details I should be concerned about.
Dear Aksarben. Thank you for your service today. Austin solved my basement sewer drain issue. Happy I called you.
Brian the HVAC technician was professional and courteous. Thoroughly cleaned the unit and pointed out his recommendation of an additive and why. I have had technicians in the past that are basically sale staff and their but as i am in sales he took the right approach. If i do work its because of the extra explanation.
AC went out the day before I left town. I called them, they arrived for the appointment the next day as scheduled, fixed the unit, and left. Everything was acceptable with the work, my issue is their price - which they discussed with my son, not with me, because I was out of town. The repair was a bad capacitor. The new capacitor was $75. They charged me $700 for the repair. $625 for a service fee and labor. The guy was here for less than an hour. I thought there was an error - so I called them to discuss. After 5 days, and 4 calls, finally got someone who told me, nope, no mistake, that's just their rate. That's insane. I kinda suspect they gouged me a bit because they knew I was out of town and in a bind. If they didn't then their regular price structure is based on buying new boats and vacation homes for the ownership group or something. Won't be calling them back.
My air conditioner wasn’t working. I called Aksarben because they had installed it. I was able to get an appointment for the next day and my part was under warranty. They were early for their appointment and super nice. Would highly recommend!
I was so grateful to Aksarben for coming out in less than 24 hours, quickly diagnosing the issue, and having the exact part needed on hand.
I had prompt service and excellent service. Dylan was my tech and gave honest unbiased advice. Andy was my quality care tech and he was great. Loved all the people i have talked with, will continue with for all my needs.
We had a great experience with our technician and will definitely be coming back for any future work!
Had ARS do my summer ac check. The tech Daniel was polite, conscientious and did a thorough job cleaning and checking the unit.
Top-notch customer service and support at ARS. When our air conditioner broke down, I wanted a company that would solve it with professionalism and ease. Michael took his time to walk us through what was happening and got us up and running in no time.
The guy did a really great job and took before and after pics of the clean out of the air cind unit and went over everything and explained to all of us. Would like to have the same tech not time. Noah was great