Reviews (17)
Completely terrible.
Bought a new system in August 2018 and just found out that they are no longer in business. No notice or anything sent to customers. Now trying to find out if we have issues with our system if another company will service it since this place is now out of business. Another reason why I am giving a one star review is because of how bad the install was. I told Joe that when the new system was installed that it needed to be air tight (as any system should be) and wanted to make sure there wasn't air that got around the filter since I have allergy problems. I was reassured that it would be. I kept having headaches for months after the install and tried multiple filters. One day I thought I would double check to see how air tight the filter was secured. What I found after taking off the fan service panel was about a 1/2 inch gap all around the filter housing to the furnace that was letting air through without filtration. I ended up going to the hardware store and getting a couple of tubes to seal the gap from letting air escape around the filter.
These guys started out strong and were very responsive to calls. After 3 weeks of leaving messages with them, I am exceptionally disappointed and a bit concerned that some service work that has been left undone will ever get completed. Are you guys still in business??
I think they have gone out of business. They have stopped responding to emails and phone calls.
We have been using these guys the past couple of years for our HVAC needs and every time I'm blown away by their professionalism and knowledge. They take time to explain everything that is going on and what it will take to fix the issue. Also should add they are very timely, always on time and super quick at diagnosing the issue. Highly recommend
Had no heat when I left my house and was toasty when I got home. AWESOME response and treatment.
The technicians were efficient and answered all my questions. There was no hard sell for further service...they just presented the facts and let me decide. They explained everything and were polite!
After talking with six different companies, I choose American Energy Advisors for our HVAC needs. Joe Ellenberger did a great job following-up to ensure all of my questions were answered without being "high-pressure". In the end I made an informed decision with AEA's guidance. The installers were very competent and personable as well. I highly recommend to consider American Energy Advisors for your HVAC needs.
The guys got out to my house the same morning I called and did a great job of explaining everything to me once they got here.
Technicians were on time, very informative, knowledgeable and courteous. High mark's for great customer service!
Had two guys from AEA come out to see what was wrong with my AprilAir humidifier. Took them all of two minutes to find the problem and fix it. They were both friendly and personable, and willingly an- swered all my questions. These guys were great, and would highly recommend them. AEA will be getting my business from now on.
Prompt arrival, very friendly, thorough and answered all of my concerns. Best company I have ever worked with.
This is a great, honest, professional and trustworthy company! I highly recommend them.
Always impressed by the folks I deal with here. Love AEA! Cassie is always super-friendly and great to work with and no matter who comes to my house they are easy to talk to and a pleasure to have in my house. Paul was here today and he was great. Never cease to impress!
Same day service with great technicians
Great company and amazing customer service!
Great staff. Smart innovative people. I’d highly recommend Jesse and his team. You won’t be disappointed.