Reviews (65)
I am proud to be a part of this great company. We try to take the best care of each customer, no matter the problem. We strive to be the best technicians, fixing most problems immediately. We love what we do, talking care of you!
Impressed with technology used and thoroughness of Aiden. Will definitely recommend.
I was amazed how much our utility bills dropped after we had a new system installed.
It suddenly got hot here in KC, and when we kicked the air conditioner on in our office building, it did not kick back! So we called Metro Mechanical who came here within a half day of us calling them. They diagnosed the problem, put a new part in, and we were back up and running again in no time. Our technician was Matthew, he was super nice and knowledgeable and did a great job. We're very grateful to Metro Mechanical for getting our business going again so fast! Larry Yeatman
Excellent! I think we found our new go to company
I regretfully write this review. This was my experience. Other experiences may vary. I requested a service call from Metro Mechanical because of an issue that I thought I was having with my A/C unit. Upon arrival, the technician was able to sort out the confusion in less than 5 minutes. No work, just had to explain that the little unit was actually almost double the capacity of the bigger unit (hence the confusion). When I said, “well, this is going to be a really short trip for you” and asked him if I owned him anything, he said $175 (the one hour minimum). It seemed a bit short sighted to treat a customer this way, especially if you want them to call you back the next time they actually have HVAC problems, but..Ok, not the end of the word. I told him to go ahead and do a tune-up or whatever they normally do for pre-summer maintenance. I specifically asked him to check the refrigerant charge on the systems - because that is something I do not have the capability or knowledge to do myself, and this will be our first summer owning this house. He specifically mentioned that he would clean the coils and inspect the electrical system. At the 1 hour point I walked outside and he was just finishing up putting the panels back together from the cleaning. I asked him how the charge looked and he said he did not get to it and indicated if I wanted to get charged another hour (another $175), he could check the charge….“no thanks”. It was at this point that I realized their service was just a rip-off and the trust was gone. I paid the technician and he Immediately departed. With my trust being violated, I felt it necessary to inspected his work. Photos are attached. Apparently, at Metro Mechanical, bare electrical wires pass the electrical inspection. To add insult to injury, the technician didn’t even bother to re-insert the breaker at the electrical disconnects, so neither of the units would turn on. With the trust being gone, and not being an electrician,
I work here and it's pretty darn great ngl
Aiden was an excellent service representative. Very efficient friendly and effective. We all truly appreciate his quick service.
Very nice people, very knowledgeable and able to handle the mini split set up at our new home. Appreciate your friendliness and punctuality and work. Thank you!
Wanted to thank Robin and Gary for their help with setting up our furnace maintenance last week. The tech, Auden, was awesome too. We have been Metro clients for over 10 years and have always received top notch service. I would highly recommend them for these services.
This company is absolutely AMAZING professional courteous and nice Matt did an amazing job getting us up and running Patrick was very respectful and professional I would recommend this company to everyone
They were very responsive and were quick to fix our issue. Also they explained things so I knew what was going on. I highly recommend them!
They came to scope sewage line and were great! Got in touch with Kansas City and it is city’s responsibility to fix! These people are great! Went above and beyond in helping us plus follow up calls to make sure everything went well! 5 star indeed!!!!!
Called this morning, Aiden & Jonathan were techs that came out. VERY professional, very knowledgeable !!! We will be calling them again to get on their maintenance schedule in the spring and fall.
Excellent work enviorment that invests in the team we work with.
Great team of guys. They are very knowledgeable on plumbing and hvac and very eager to help
I have been doing business with Metro Mechanical for years. Pat has always been an excellent contact for our restaurant is always responsive, timely, helpful, and honest. Lately we've been having Aiden as our technician and he does an excellent job as well. Aiden is friendly and professional. I had seen him in an apprentice capacity for a while and it's exciting to see him on his own because he is killing it. Our last interaction was about a broken freezer and he had it up and running in no time. I honestly couldn't recommend this company enough, I have nothing but great things to say about their work and them as people.
I'm an employee at Metro Mechanical Services. I truly enjoy the knowledge and quality of my coworkers. I haven't encountered a job or complication the team here at Metro couldn't handle. Every Friday we take time to learn and share our knowledge with each other. Pat believes in regular training inorder to continue providing the highest quality service we can to our customers. I really like that
Aiden and Jon did a great job! They were extremely knowledgeable and were able to fix our issue quickly. Their quick response during this heat wave was greatly appreciate! We have used them before and will call the again! Thanks guys!
Metro mechanical Services hired me out of high school with little to no hvac experiance but they agreed to train me up and have been a great place to work its a great place to start working for anyone who might want to start learning the trade.