Reviews (51)
Steve is the best. Had a furnace and A/C unit installed a couple of years ago. Had a great experience and works great. The A/C unit stoped today(no fault of Steve’s) and he drove out immediately and had it up and running within an hour. I now call him the A/C whisperer. Thank you!!
Professional,honest, good information on how to save money. Highly recommend.
Owner was very knowledgeable and professional. Explained everything in great detail. Let us know what are options and cost were going to be. He has been in a number of times for A/C fix and a new A/C installation. We have two Heating and Air units in our home. I have recommended him to many Family and Friends.
Steve replaced my furnace and AC this spring. He was extremely knowledgeable and professional and took the time to thoroughly explain everything I needed to know before, during and after the process. He recommended the right units for my home without trying to upsell and I can confirm now that both the AC and furnace are working great and saving me more money than expected! Very happy with the product, service, and value and would highly recommend to anyone.
Steve was very knowledgeable about HVAC systems. He was thorough, responsive and did excellent work. I would highly recommend Prairie West HVAC!
They did an awesome job replacing my furnace and AC. Provided great service for reasonable price. Steve is a straight shooter and you can trust his recommendations, he will not try to oversell. I would recommend Prairie West for any job, commercial or residential.
Wow - this guy was really rude. He hung up on me when I was explaining the work that need to be done. I got a “I don’t remove fireplaces, sorry” click. How incredibly unprofessional. If/when we need heating/cooling help in the future, I won’t be contacting him.
Steve did a great job and was very helpful and informative about how the systems worked. Great job!!
(Full disclosure: Steve was recommended to me by a mutual friend.) I used Prairie West to replace my furnace and AC in November of 2021. Steve was knowledgeable and friendly, and installed both items in a couple of days. He walked me through the changes he had made to update our 80s-era HVAC system, and clearly labeled the direction the air filter should be installed. He even added a metal "pocket" to the exterior of the main duct to hold manuals and paperwork. He was good about communicating with me during the process, and I feel like I received good value for the money I spent.
Steve really knows his stuff and is a real straight shooter. He told us exactly what we needed and didn't try to upsell (gave options, but no pressure, and gave his honest opinions about what fit our needs/budget best). He provided a very reasonable/competitive estimate and stuck to it upon completion of the installation. He was really helpful in helping us understand our new boiler system, very thorough. He did masterful work fitting a new/upgraded system into a nearly century old home. We would highly recommend him without reservation.
Fast, friendly, efficient service.
The owner (Steve Norgren) provided outstanding services. We utilized his services numerous times over the years from installation of new heating and air conditioning to new thermostat for our old house, as well as new water heater He is always on time very knowledgeable. He provided quality jobs and trustworthy.
They came out on a really cold night and were able to go pick up a part for it and fix the furnace that evening. It was very appreciated because 4 vulnerable adults live at the residence and they would have had to be moved to a hotel if the furnace wouldn't have gotten fixed. Thanks guys!
Steve came out twice and fixed furnace issues promptly. He diagnosed the issues quickly and got the heat back up and running within a couple hours of my initial call into him.
Scheduled a time for Steve to come repair my furnace, which was having trouble igniting properly. He came out and “diagnosed” the problem and cleaned off the flame sensor, which he charged $225.00 to perform. I was never provided with an estimate before the work was done. Roughly 4 hours later, at 6:00pm, the furnace began having the same problem, so we called Steve out again. He came out and checked a number of things only to discover that the furnace filter needed to be replaced too. He informed us that the second visit was now after hours, so he charged us an after hour fee and the second visit was $250.00. So, we were charged $500.00 for what cost us $150 last year. Also, he does not carry his own cell phone, so he had to use my tenants phone while he was at the house. All around unprofessional and incompetent repairman. Call at your own risk and expect exorbitant prices!! Steve did not explain anything to me over the phone or provide me with any estimates throughout this awful experience. He also never told me anything about warranties or extra fees after hours. He kept telling me about things he thought he remembered saying on the phone, but that were never actually discussed. His communication skills are awful. I believe he thought this job would be an easy fix, so he came to the house and rather than doing a complete diagnostic of the furnace (which was his job and what we paid for) he figured he could save some time and make some easy money by going straight to the furnace sensor. Steve came to the house both times without a working cell phone and had to use my tenants phone, which is completely unprofessional. I think the first thing Steve should do with the money he stole from us is buy a car charger for his cell phone to minimize the level of unprofessionalism that is conveyed to the client throughout future interactions. The fact that he is willing to lie in his response to my feedback demonstrates that he is not someone that I would ever want working
I purchased a few Nest Thermostats for my home and was having trouble installing. I googled "heating and cooling minneapolis" and went through my options. Steve came highly recommended as you can see. I called 3 guys, and Steve was the only one that was willing to come out on a Saturday and help out immediately. He came in, found the problems, and solved quickly. He's a great guy and he knows his stuff. I will use him again in the future.
Steve was great! Incredible service, very knowledgeable. Fixed the problem quickly, and arrived very quickly on a Sunday.
Steve was excellent! Great work, on time, great communication, fair price, and he takes the time to do the job right! I highly recommend him.
Prices are very reasonable - the products, installation and service were excellent! We would highly recommend Prairie West to anyone looking for a high-quality service. Steve was very helpful in our reorganization of our furnace utility room - great ideas!
Fast, Reasonably Priced and get it done right the first time 👍