Reviews (100)
Replaced garbage di Oursposal. Installation was fine but quite expensive! Model retails for under $100. Installation took about half an hour. We paid $716! Our fault for not doing research. Other work by Matheson seemed fair. Not this.
Jeff was great ,very friendly and knowledgeable. Helped diagnose problems quickly. I needed to replace a thermostat but will do it myself cause price was very high. Give Jeff 5 stars and price company wanted for thermostat 3 star. Wish cost to replace was cheaper and for sure I would have had Jeff replace
Professional scheduling, early arrival with notification, clear communication on what was tested, quick fix, and great maintenance and product recommendations. Thanks Jeff Goodrich!
Matheson was my choice based on Chris understanding what I needed and what I wanted on the phone and then coming to quote the job prepared with proper equipment sizing for my home. He made it easy to understand the different equipment options, cost and benefits. He offered next day install which was too fast for me because of being out of town that weekend. That never happens these days! A crew did the install Monday and did a professional install protecting my home, were easy to deal with and cleaned the site upon completion. They even walked me through the equipment and answered questions about setting up my ecobee stat for my new two stage HVAC. Very happy guy here.
The technician that resolved our air conditioning issue was professional, diligent, focused and communicated extremely well on his findings and plans. AC is now working!
Service provider made sure to explain necessary procedures and completed work in an efficient, professional manner.
Very satisfied with Devin Patrick’s work and Matheson’s service. Will recommend to my friends. However Your lightning protection is way over priced and should be just one device to cover both units. I already have my electrical panel protected for the whole house at a much lower cost than you $250 per unit. What does “Did you use this business” mean? I wouldn’t be filling out this out if I didn’t.
Wonderful service from Kevin, understood problems, explained well with good advice going forward.
Our basement flooded and they were able to come to our house that night. They were able to determine our water heater, water softener, and iron filter all had water damage. Our plumber, Brock did an awesome job getting us new units installed very quickly. Highly recommend!
Jeff came out on short notice and helped refill my system. He also helped with some re-wiring because my dog decided to chew through the signal line. Great service. Highly recommended.
Installed both new AC and water heater June 2023. Impressed with salesperson Chris, installers Dakota, Jason and Jack. On-time, knowledgeable and fast with good clean-up as well as friendly attitudes/ I had Matheson install my new furnace in 2018, and naturally called them again after a great experience. A super and local business!
Our A/C went out during the hottest week of the year and Jeff, from Matheson, saved the day. He came out late on Saturday and fixed our problem with our incredibly old unit. Thankfully, it was revived and our family found quick relief. Big thanks to Jeff
We have used Matheson on many occasions for a variety of services and have been extremely satisfied every time. Today they came to repair an outside water tap/valve. This valve had been installed just over a year ago and failed after the winter season. “Just one of those things” that happens through no fault of Matheson or us. Jared and Brock changed it out with no cost for parts or service to us without us even asking for a warranty claim. They are just standup people who do the right thing. Jared has been here several times for other services and is always on time, polite and thorough. When installing a new water heater he went through all of the pipe lines with me explaining which was gas, which was water in and water out. For me this was so helpful. They have also installed a gas line for our range and repaired a gas line connection for our outside grill. There have been several other jobs they have completed for us and it has been easy for us every time. That’s why we continue to use them.
Very good. Devin exemplified excellent customer service from start to finish. I've become quite dissatisfied with customer service in recent years but Devin was like a throwback to the days when pride in a job well done really mattered. Thank you very much.
Jeff had my A/C back up and running quickly. Great service!
Devin came right over on time and was EXTREEMLY helpful! He fixed my AC problems and got my family cool again. Can't thank him/Matheson enough and will absolutely go back to them if/when I've got HVAC issues in the future.
Devon came on a Holiday weekend and got our A/C up and running. Excellent job!
Repair of a burst pipe. Tech was extremely pleasant. Found the problem and repaired it within the day explained everything as he went along I was pleased with his service.
Bad communication and low professionalism. I called about maintenance on an old boiler. Scheduler said sure sure we will send someone out. A couple guys come out. I describe that I had an energy audit, and they found elevated CO levels although it wasn't dangerous and saw a pipe was bubbling a little. We have a brand new CO detector right at the entrance of the room where our boiler is. Has never gone off. The young man attempted to fix /find the leak in the pipe, but the older guy immediately stopped him saying that's an easy fix but wanted to test my combustion. Drilled a hole in my boiler and told me this is too dangerous to run and just turns off my boiler without explanation or consultation. Tells me it's dangerous and my cats will go first, which I thought was kind of slimy. I point out my CO detector and he says they aren't really enough warning. OK dude. Didn't fix anything, gets noticably annoyed when I ask about maintenance that I was requesting, and tells me a sales guy will call. And I'm charged 140 for this. Just seemed a bit off and red tag scammy. I would just make sure you watch them like a hawk and not let them do anything without asking. I would have liked to have been asked before a hole was drilled in my boiler and it was shut off completely. I dont know how boilers work, and it was pretty cold without heat last night and today. We used it all winter without issue. My cats are fine. We have plans to replace it at some point, but that should be our decision, not an HVAC company who walked in my house 10 min ago.
Professional Organization from start to finish, they solved a heating and cooling issue we have had for 15 years at no cost with our new Furnace and AC installation. Highly Recommended.