Reviews (43)
Stay clear! They are completely dishonest, shady, and incompetent. Tried hard to sell me a $200 thermostat when there was nothing wrong with the one I had. They "forgot" to turn the compressor back on and told me my thermostat was causing the blower to blow warm air. The owner is a crook, and his crews are incompetent.
Do not use JW. Poor workmanship, takes advantage of seniors, and high service fees!
I have personally used JW Heating and AC for years and can tell you they will be there when you need them and take good care of their clients and know their craft.
Initially. a different company (not JW) came in to look at the issue we had with our AC system and told us that we needed a brand new system altogether, as there was no fix available, and that the cost would be $6,000.00. I then contacted Josh at JW based on the excellent reviews he was receiving. His team came out and they saw that the issue was simply replacing the capacitor for the unit and reconnecting the wiring properly. The cost was $200. I am writing this review not only because of his professionalism throughout but because of his honesty. Our family was relieved and thrilled to say the least. Thank you Josh at JW Heating. RC
Called and received same day quality service! They texted regularly to keep me posted on when they would be arriving. They had the necessary parts in their truck to resolve the issue with my central air. Technicians were polite and transparent on the issues they saw and didn't waste any time with the resolution.
Unprofessional. Unorganized. Good luck.
I received a panicked call from my daughter about water dripping from the ceiling. I called JW Heating & AC & they were at my house fixing a clog in the drain pipe for the AC within a half hour. So impressed with their promptness, courtesy, customer service & the ability to fix my problem so quickly!! I will definitely use them again & highly recommend you do too!!
I am so happy we found JW Heating & AC...and on a 90 degree day! We recently purchased our home and began having issues with our first floor cooling system. Josh was prompt, knowledgeable, and friendly. I will not hesitate to reach out to JW for any heating and cooling needs in the future.
Heading into the second evening of a heat wave (with 3 more scorchers in the forecast), my AC decided to stop working. Josh promptly responded to my distress call. He showed up when he said he would and got my AC working within 30 minutes! I will definitely call him in the future!
Met with Josh to go over installing a ductless heating and AC system and he was very professional, respectful and prompt with his responses. His crew did an amazing job with the installation!
Came over for an assessment. Never received a quote after a few follow-ups. That’s fine if you don’t want the job, just communicate it.
Everything you want out of a HVAC company. Quick response, good prices, excellent work. Josh and his crew are were all a pleasure to deal with. I've had experiences with a few HVAC companies in Metrowest, this has been by far the best, and I don't intend to use anyone else going forward.
JW Heating & AC is a fantastic company! Due to my heating and AC systems being very old and needing replacement (one system died), Josh came out less than 24 hours of my call to assess the job and provide an estimate. The estimate from JW to replace two heat and AC systems with high efficiency systems was very reasonable and lower than other estimates I had received. Throughout the process, Josh and his team were very professional, responsive to my questions, and communicated with me daily to keep me updated on the project status. The installation team arrived each day on time and did a great job installing the new equipment. Upon project completion, the installation team cleaned up thoroughly and reviewed with me the work they performed and how the new systems operate. I highly recommend Josh/JW Heating & AC and will continue to have Josh and his team service my heating and AC systems.
My furnace died on the coldest day of the year! My call to JW Heating was my second call today. The first call was to an company recommended by HomeAdvisor.com. That company charged me, came out to my house and told me I need to replace my furnace. That's when I called JW Heating. They came right out and the technician took the time to find the component that was failing. After replacing a $60.00 part; I was back up and running. Much cheaper than a new furnace. I recommend this company!
Impeccable Customer Service and Professionalism. Josh came to our home two hours after placing our call and replaced our Furnace Filter and High Limit Switch. Thank you so much for your efficiency, we sincerely appreciate it.
Josh came and fixed our HVAC unit after I had tinkered with it and couldn’t get it working again (oops!). Josh came by and had it running again in 30 minutes. He was also able to come earlier than expected, which was great! Thanks Josh!
We chose JW Heating & AC based on recommendations and referrals, and we were not disappointed. Josh and the team are fantastic to work with, provided knowledgeable advice and friendly service, and were significantly less expensive than our other quotes. We had our entire heat and hot water system replaced, and added AC, and they completed the job in just over a week. We were able to use the Mass Save loan program, and qualified for several rebates. Overall, a very positive experience, and I would recommend JW to anyone!
Did not contact me back.
we had central AC breakdown.Called Josh on Monday, by the end of Tuesday AC was replaced, as was furnace. His team works from 7:30 AM non-stop. Great service and great guys.
I am so happy with service from JW Heating & A/C Inc. . Price is reasonable and service is professional. I will highly recommend any HVAC services to my friends and family from this company. Super Great job!!!