Reviews (100)
Incredible service and installation. After an emergency repair on our propane furnace, Quail has also installed baseboard heaters in our house and done routine maintenance on the furnace. They call and text before the technician arrives, they give you precise times when they will be at your location. Always communicative and up front on pricing, all around an excellent local business. Very satisfied. UPDATE 7/7/23 - Had Keith Reardon come out for a call - again, excellent communication and service. Hot water is back up and running - you can not go wrong with Quail service.
Jeremy was polite, on time and efficient. He checked every part of the system and explained things along the way so I understood everything. I am very happy with the service he provided. The girl who called me to reschedule was also very polite and professional and had a nice manner about her. I'm very happy with Quail
Jeremy serviced our A/C system and was very professional and polite. He explained what he did.
I had the pleasure of having Jeremy Constable as the technician.. He was very professional- he detailed everything he was doing and what was needed to be done, Jeremy went out of his way to correct issues that wasn’t corrected the first time.. If I could only be guaranteed that Jeremy would show up each time I need service…
TJ and his colleague were excellent, very professional and provided a thorough explanation of options.
Stephen Clark that came to do my plumbing job was excellent, very professional. He triple checked to make sure that everything was done well and was very polite.
James from Quail came out because my A/c wasn’t cooling. He was extremely knowledgeable, professional, and helpful. Within and hour he had diagnosed the problem, looked into possible warranty coverage, and clearly explained next steps. Great experience.
Kennedy did a great job with our annual Central Air Maintenance. He was on time, neat and efficient as well as being friendly and good natured. In general, I like Quail Services because they are a "one stop shop" for most of our home maintenance needs that includes electric, plumbing, as well as HVAC.
Sean came to assess our electrical service for future work. He was courteous, professional and respectful of our home. He was also welcomed to answering questions I had regarding the job. Thanks!
Sean was great. He was on time and easy to talk with. I will definitely use them again.
Fast, professional and neat installation on mini-split system. Excellent service.
Bill is great shows up on time and is very thorough. Answers all our questions we have and walks us through anything we aren't certain about. 10 stars would be more appropriate.
If i could give more than 5 Stars i would. The office lady Lynne is amazing she had the answers to all the questions along the way she does an amazing job Very Very Transparent. Angel was amazing when he came out to look at the Job was not pushy made suggestions and took our wants and needs into consideration was very understanding. Kevin & Nick did top notch work i mean the attention to detail the cleanliness of there work and quality was amazing. They made suggestions and ran with what was best, and im just still in aw about how clean the linesets were run in the attic so clean looking, the heads in the rooms are mounted exactly where we wanted them just overall a great job. The electrician did amazing work as well from the placement of everything and attention to detail as well. Thank you so much for the job well done and the process of how easy you ALL made this come together. We will back back!!!!
Very good customer service and communication. Easy to work with and through. Will definitely call them again for future needs!
Stephen and Brandon did a fantastic job of rebuilding 3 toilets in our home. They were professional and completed the job quickly. You can trust that the job will be done right when you call Quail Services. I will use them again for any HVAC or plumbing needs.
Nathaniel was extremely helpful explaining options to us in a professional manner. He’s the epitome of what all experts should be. Would highly recommend him
Quail Services tech James McGerry arrived at our house for an issue with leaking, from the pump, for our a/c, heat pump system throughout the process, James was proficient, professional and courteous, resolving the issue in a very short time We highly recommend this tech !
James had a great demeanor. He was courteous, kind & knowledgeable.
We paid in advance for the membership service for our mini-splits. When it came to our second scheduled service as part of the membership, Quail cancelled the morning of. We did not receive any call, but rather a last minute text message. When we called, the rep lied saying she called. She then stated that they would call back to see if they could send someone later that day. That did not happen. We never received a follow up call to reschedule or to rectify the situation. When we called back two weeks later, they stated none of this interaction was logged in the system, and that was the reason we didn’t get a call back to reschedule. When we asked for a refund for the second half of the membership service that was never completed, we were told they would need to figure it out and would call us back. That was two months ago. I am not sure how this company is so highly rated with such terrible customer service. We have not received a call back or a refund. Also, the tech did not fully secure the mini-split units when service was done last summer. Update 6/26/23: We have yet to receive a refund for the membership fee. After seeing this original review, a representative contacted us and said that if we changed this review, they would send us the refund. It should not take changing a review to get a refund that is owed to us for services never received.
James arrived on time and had a very professional service where he identified the issue and laid out multiple options to me.