Reviews (100)
Bad experiences which I will post more about after completing a dispute. Oh forgot to update this. 2 weeks after being diagnosed with a broken furnace hot surface igniter; and told it was a special order, and paying $850 for the inspection and future replacement including the new part. We were ghosted. We had another company replace the igniter immediately for $200 including labor, it took them 5 minutes. Rescue Force unapolagetically refused to refund the amount I had already paid for the install they never did, or the part I never received. Conveniently the charge to my credit card for $278 for "shipping and receiving" is non-disputable by credit companies. Keep in mind this is a $28 part available at MANY places same day. Lesson learned, don't pay for anything you haven't received, and don't trust the first person you talk to about a problem with your home.
I think they are maybe out of business (?). I had a great reationship for many years with no issues. Always quality work, no issues with that. However, since fall of 2022, I keep getting sent a bill (that was paid in full within 3 days in September 2022). It's been sent every few weeks since then and it's now April 2023. No idea why this keeps getting sent to me. I've tried to contact Rescue Force probably +12 times over the months between phone and email with no response back. It's gotten to the point where if it somehow goes to collections I'll need to potentially take some sort of legal action. I've lived in this town for 20 years and have had postive and productive relationships with dozens of contrctors over this time. I've never had anyone just simply disappear. Again, I assume they are out of business and this is just sort of an auto-ghost billing system continuing to email me. If not, I would not engage with them. So disappointing after quality work for so many years.
They were on time and courteous
My furnace had stopped working so I was looking to get a repair done quickly. Other places I contacted could't come out for weeks. Rescue Force was able to come out the next day . Their tech methodically diagnosed the failure and tracked it down to an electrical problem outside of the furnace and got me back up and running quickly.
We’ve used Rescue Force in the past and had a great experience. We called them again when our heat went out and Doug was great to work with! Responsive, informative and most important helped resolve our issue. Don’t think twice, give them a call next time you need help.
Doug is great....he always explains the work he has done and explains what might need to be done in the future
Great service In very short time. They showed up and fixed it same day. Highly recommended.
This is an amendment to my previous post. Doug failed to follow up on the problems he noticed, one of which was a gas leak. He never responded to my three calls, so I had to bring in my propane supplier to fix the leak. That service tech noted a loose gas fitting, which was potentially hazardous.
My how things have changed since I left this last review... And heres some info on how we went from 5 to 1 star. DO YOURSELF A FAVOR AND DO NOT USE RESCUE FORCE. Let me start by saying the techs are great to work with. Joe was friendly and helpful and explained things to me. We liked them so much we signed up for a service package and also discussed possibly installing a new oil tank and doing a C-Wire install for our smart thermostat. When we talked about the C-Wire install I SIGNED A CONTRACT with them about it, and was promised a call within a few day when the parts came in. To this day, now more than one year later, we have YET to hear back from them. Once we had no call back within the week we started calling and spoke to...whoever they use...and were promised a call the next day. We got a call two days later and said they would need to push out an install, not a problem, and said they would call back with the date. Still no call. Another week goes by, we go to check in on it and were told they would be at our house the NEXT day! They didn't show up. But rescheduled! Still did not show up. Many, MANY phone calls later and NOT A SINGLE ONE RETURNED my husband told them that we were all set, cancel everything including our service plan and we would find someone else. STILL NO CALL BACK!!!!!! Imagine my surprise, a year later, when I get a $300 charge on my credit card for Rescue Force saying we had our annual service completed and we had been charged. When my husband called to see what was up he was told (argued with actually) that someone was here. Where? Now I work from home, there was NO ONE here and we also wouldn't have ALLOWED them to work on our systems had they shown up but here we are with this charge. Again, NO ONE WAS HERE and if we need proof I can 100% provide footage from the entire day they seem to THINK they were here to show they were not. We have now called DAILY since we got this charge and are promised a call back DAILY. We have yet to spe
This is absolutely the worst company I have ever dealt with. They do not contact customers back when requested. The service manager will NEVER call you back (reason i cancelled in the first place). They claimed they had people at my house after cancelling MONTHS prior and then on top of it charged me $300. I asked for a refund and to get my name off the books and i cant even get a call back. Worst Experience Ever with a company.
I have a services plan with them and I been trying to cancelled my plan for the past 6 months. I been calling non-stop and till this date I have not received any phone call from a manager. They still haven’t cancelled my plan and they continue to charged my account. This is the worst company ever. Please be aware do not signed up for their plan!!! They are not even on top of their clients. They don’t return any calls. Worst services!!! Awful!! I had to put a claim so they can stop stealing my money!!!!
Rescue Force came out to evaluate my homes duct work, they gave me an EXCELLENT overview of the limitations and potential solutions for our home. There was no pushy sales angle and purely problem solving, when it comes time for some remodeling we will be working with them to adapt our duct work!
Doug was here for annual AC and HVAC maintenance, he is a very nice guy and did a great job outlining the areas needing extra attention in order of priority.
Very happy with our new On demand water heater. So great knowing that this company has so much technical knowledge and expertise. Installation was well executed and Joe and John couldn’t have been more accommodating. Thanks so much.
Rescue Force heating and air is the best in the business! I was in trouble and needed to be saved!! They really came strong and rescued me. I got a few mini splits put it my house and I have to say I've never been cooler 😎😎... Real professionalism and great working staff. If your in trouble I recommend these guys to Rescue You!
This company was fantastic. They were so knowledgeable and explained in detail what was needed to be done. The work was done in a timely manner and with such professionalism. Will use this company anytime I have HVAC needs and will always recommend to anyone else who is in need.
Rescue Force was the first to call back at 7.30am and let me know when the tech was running behind. Jim was very professional, friendly and seemed knowledgeable about my situation. He was able to get my heat back on quickly and explained the situation clearly. I’d be happy to recommend Rescue Force from my experience so far.
I called and spoke to the owner Doug. He quoted me $99 for a diagnostic test. The technician Joe came to look at my heating unit he charged me $149. He also said if I want to sign up for their annual service it cost $199. I gave him a check to hold until I get the estimates. They said they would email me within 7 days the cost estimates for replacing both the heating and ac unit. Three weeks gone by, NO estimates. I called & left messages with their answering service and emailed the company a few time but nobody responded to my messages. They cashed my check $348 without giving me the estimates. Finally Stephanie, a newly hired office manger called me. She apologized for the company. With her professionalism and prompt attention she resolved my problem. I got what is owed to me. I would give Stephanie a 5*. They are lucky to have her. She seems to be the only one that cares about customers.
Rescue Forces owner and staff are amazing! So friendly and professional! I HIGHLY recommend this company for everyone!!!
Absolutely amazing technician. Super polite, on time, very efficient. Serviced my heater that blew during the blizzard.