Reviews (100)
Diagnosis the problem very quickly. Fixed it, and my house is cool again. I'm am very Satisfied with his work and pleasant character.
Josiah was great. I am an Home Warranty member and BENNETT replaced my upstairs unit in my house in 2017 or 2018 and we have not had any issues with the unit since. Ironically they were the same company that came to my home today to repair my downstairs unit. And Josiah remembered coming to our home over 5 to 6 years ago. He was professional and the service was great.
Very knowledgeable. He took the time to explain things to us. Nice personality and very professional.
Very professional, knowledgeable, the tech took the time to clearly explained what problem was and what he was going to do to repair it and compiled the repair in a very expeditious and efficient manner!
I have waited a month to speak with Kim and even after I explained my concerns there was no attempt for accountability. I even told her I understand that they are busy, however as the customer, my unit is steadily failing. I now have a leak from my ac unit and yet I’ve called multiple times within the past month to determine what the next steps are, with no follow up. I was willing to work with them because the technician was really good but there needs to be new front office management.
Bennet Air was ecommended by HomeShield. Josiah arrived on time. I appreciated the advance notice of his arrival. He was courteous, professional and knowledgeable. He explained the issue and the process for replacing my compressor connecter. Additionally, he recommended that my outside unit be cleaned and was able to do the service the same day. Before and after photos were provided. I was very pleased with the outcome.
Great service, the AC technician was on time, the work was handled with care, the technician took his time to explain everything (and fixed it). Highly recommended company 👌 definitely in my contacts in case I need them in the future.
This firm sent out an Excellent Technician, who came timely, explained what services they were performing and answered our questions. A Top Shelf Operation 👌 👏
If you wanted a model of a HVAC company to emulate, Bennett Air is it! It is a pleasure to work with them at all levels of the company. From the person who answers their phone to the technicians. A professional, friendly, knowledgeable business. You can be assured you are getting the best value and workmanship. The replacement of our heat pump was seem less. If you want the best, you want Bennett!
I’ve been having issues with my HVAC unit. Another company came out and couldn’t find the problem. Noah with Bennett Air, LLC came out and checked out my unit. Noah was able to find the issue with my unit. Repairs were completed today and the unit is up and running. I would definitely recommend using Bennett Air, LLC, for your HVAC repairs.
Had to have my entire system replaced. These guys did a fantastic job! Rick, Michael, Mike and Josiah were excellent! Very professional and prompt! Any questions I had were answered quickly and I'm very happy with these guys! Kim did a great job getting me scheduled and kept up with phone calls letting me know what was going on. Thank you guys!
Caution DO NOT RECOMMEND DOING BUSINESS WITH THEM: Purchased three HVAC Systems, approximately $20,000. Bennett Air referred by warranty company. Kim would not schedule installation on weekends or it would cost $70+ to schedule it. It took two working days for installation. After the installation, we had concerns with two units. It took too long to heat. We scheduled several appointments with Bennett. They were a No Show and No Notification. Kim stated they didn’t know what happened, something about the schedule. Again, lost pay and working hours. After complaining about the No Show and No Notification, Kim agreed to a weekend appointment. This was again a No Show and No Notification incident. Kim stated she had an emergency and didn’t get to call us. When we asked about reassigning people to take on this type of responsibility, Kim began to whine, she felt we were being insensitive. We stated we weren’t insensitive, we’ve been stood up to many times and didn’t appreciate it. Whenever Kim thought you were talking against the business she and her husband Mr. Bennett worked so hard for, she whined. Kim ultimately told us she wasn’t going to service us and that we should call our warranty company to come out to check the system their workers put in. In addition they removed the warranty papers to register the systems from the boxes the units came in. Despite requesting several times that she provide the warranty papers, I believe as a malicious act Kim has not send them to us. This company is now being audited by the warranty company. Kim is unprofessional and damages the brand of the company. She needs to be replaced! Mr. Bennett stop mixing business and pleasure, replace your wife or let your business suffer. Kim when working in customer service you can’t be soft like a marshmallow and take offense in everything that’s said. You will encounter all types of people but understand without people your business will not run so it is your job to remain profe
From scheduling to coming out to do the repair, it was a very professional experience. Highly recommend!
This business was dispatched by American Home Shield for an A/C repair. They were not only responsive to our immediate issue, but ensured that we were well informed as far as the issue needing repair and our various options regarding replacement. Kim was extremely helpful and communicated thoroughly and took the time to clarify any questions I had. Kim ensured we had an appointment for Rickey (Replacement Specialist) within two days (on a Saturday) to go over our replacement options. Once we committed to the most simplified sale I’ve ever had, by that following Friday our A/C and Furnace was installed. The installers were very professional and were in and out before we knew they were here and they were here for 6 hours and never realized it. I strongly recommend this Veteran owned company and will continue to have our house serviced by Bennett Air, LLC
My experience was a positive one because Ms Kim was very responsive, helpful and professional. The techician was also very courteous and professional I would not hesitate to recommend their services and I am sure I will be using them for maintenance services for years to come Sharon
I have been an Bennett Air customer for the last 3 years approximately. Kim (Office Manager) has always been responsive, attentive, and treated me like I was her only customer. I had this company install a new HVAC unit, the technicians were professional, knowledgeable, diligent on resolving any issues or concerns. I continue to utilize Bennett for my yearly maintenance and I highly recommend.
The Bennett team was on-time, professional and friendly. I would recommend them to anyone I know that needs repair or a new heating/air conditioning system. Kim Bennett was awesome! She was very knowledgeable and thorough. Kim went above and beyond her job to get us the best value and price for our new heating system. Thanks again Bennett Air & Heating team.
Bennett Air replaced our entire a/c system and my wife and I are very pleased with the service. The response time, the professionalism was wonderful. I have worked with tons of contractors over the years and Kim who work in the office is the best I have ever experience. Her ability to communicate was something special for me. We had a tree fall and damaged our condenser unit and Bennett can out and made things right for us. Thank you Mr Bennett and the technicians. And a special thank you the Kim!
Scheduled an appointment through AHS. Missed the appointment. Explained that the doorbell was broken and rescheduled an appointment. I even explained that I understood and was okay with the 55 reschedule payment. We were told a special needs child air took presidents over 89 year old women that lives in our property. On the day of the new appointment they told us we wouldn’t be serviced because we were rude. Why give us a confirmed new appointment if you had no intention of providing service? After reading the company response: I wish they would also recall details like calling the wrong number on these many call attempts of no one’s fault but ahs. I wish they would also discus us having camera around the property but no footage of the driver. That’s okay. I think they came for sure but because they didn’t use the walk way the footage didn’t appear. I consequent thought the ring was broken… I wish the company would address the next day experience. Why reschedule a new appointment if you had no intention of providing service? No one was verbally abusive. Someone was always home as required from my late grandmothers care. If multiple people are telling you in multiple reviews that your rude perhaps l you should consider the possibility that things were not handled well. No one was harassing, labeling, insulting, scolding, rebuking, or excessive yelling towards an individual. And if they were why would you reschedule with this client if you had no intention of servicing the client??? You live you learn. Most negative experience with this company are attached to AHS. I wish you the best as well.
So pleased that when I was ready to replace/invest in a new HVAC system, that I went with Bennett Air, LLC. I had a great consultation with Rick regarding the products offer at Bennett Air, LLC. During our time it didn't feel like he was pushing the product on me to make a decision right away, but instead provided me with all options in the units the company had and the prices. Overall Rick had a great sale technique, professional, product knowledgeable & friendly. Kim another jovial representative within the company, made my purchasing transaction smooth and convenient. The next day I received a call from Kim to confirm that my equipment was available for install, that they also inspected the new equipment for any damages, and they can have a technician come out the next day! The technician was at my home for the scheduled time. They too were professional, completed the install within 3hrs. I liked how they placed clothed covering down to protect my hard wood flooring from any scratches. After the install was completed, they advised that the another representative (Noah) would be on the way to complete the final stages of making sure everything was setup correctly… The gauges, wiring and fluids etc. Solidifying my machine would be up and running before his departure. That took about 30 minutes. Rick also stop by for a final walk thru, even help me set up my app and gave me brief tutorial! Overall I am completely elated/satiated with the my decision. Great pricing, the heat pump and air handler operation quietly but affectively,extended warranties, and a diligent company. FIVE STARS guys!!!!