Reviews (100)
We have used Carroll for decades and have been very satisfied with their service. Today "Charlie" came out to give us our yearly tune-up, and we were very impressed with his demeanor, his knowledge and ability to answer questions and check our concerns. What a great guy! Give that man a raise! :) While their prices might be higher than some others, we feel we save money by having great service, peace of mind, and a smooth-running furnace.
05/17/2023 DeeDee Holsey serviced my two A/C units today. This is the first time someone cleaned the outside unit. She is extremely personable and explained everything she was doing along the way. I will make sure this excellent person services my home next year.
I have been with Carroll for about 14 years. Over the last three years, I have used minimal amounts of oil. I have a huge credit on my account as a result of using their auto pay plan. Imagine my surprise when the payment amount for the auto plan increased. I called to inquire about the increase. It was recommended that I stop the auto pay and use the residual balance. Today, I get a call asking if I had my unit fixed. What? I never stated there was an issue with the unit. The auto pay was stopped because I am not using enough oil to warrant the exorbitant charges and your representative recommended this remedy. To add insult to injury, the customer service associate interrogated me as if she were part of the CIA. I am a customer service manager for the largest consumer electronics firm in the world. If my employees treated their customers in this way, we would have a problem. This interaction has made me rethink using this business. As they have grown and changed, their service has declined.
Just had an odd experience with an oil heat delivery driver. He used our neighbors driveway to access our oil tank. I asked him if he could not use our neighbors driveway and he questioned me about whether or not the neighbors had said something. Then he complained that this was a short run and that if he uses my driveway, it’s a long run. I actually said to him I’m sorry, but you can’t use our neighbors driveway and as he’s leaving, in an unkind way, he said “you’re killing me.” I Attempted to contact his supervisor and learned that there is no direct number to the location that services me anymore. The date delivered was the 20th of March. The driver is number 812. The truck number is 1051. 2700 Loch Raven Rd. Carol Home Services is the address for the company on my receipt. I really don’t want this guy coming back to my house.
They over delivered the amount of oil that I requested, then tried to resolve it by offering a discount on their mistake. They also sent an oil delivery 30 days after already delivering and stated that their system showed that I was low on oil. It is impossible to burn through 150 gallons in 30 days! The service is poor and the errors are numerous. This an unethical, price gouging company. BEWARE!!!
I normally fix things on my own but we needed a new furnace Carroll came out the next day and installed a brand new one for a affordable price the crew had it done within a couple of hours .
Not sure why you would reach out for a review from me when you closed my account. Not my choice, but you were positive you didn't want my business.
I had my furnace tune up done today by Dee Dee Holsey. I wish I could give her more than 5 stars. She was very pleasant and professional. I will personally ask for Dee Dee the next time I need service. She provides exceptional service!
Had 2 hybrid heating systems installed, oil / heatproof. 4 day job, Alvin, Don and crew did a great job of making sure we had heat working for the evenings. Very efficient in their work. Cleaned everything up nicely. Very good work.
Easy. Workers were on time and polite. Got the job done in a timely manner. Open communication when I asked questions. Wonderful.
Great company with good pricing. I called Spencer H.who was extremely helpful and knowledgeable. They also offer a cap which can be a good thing if you have checked what that means to you and are smart about it. They follow directions if you have a gate in which to enter. Thanks again Spencer! Carole K.
Response and communication with billing, charges on my account that should have been removed for services that did not correct the problem with my HVAC. The charge I am referring to has been verified by the supervisor (Eric Cooper) of the repair technician for my area. I canceled my account and service agreement.
We highly recommend Carroll for any work laying gas lines. We did a patio renovation in summer 2022 and the easiest and smoothest part of the project was working with Carroll. Vickey was a master coordinator and always so friendly and helpful. She became my "best friend" on our project. Mike, who laid the gas lines before our concrete was poured and installed our gas fire pits after was knowledgable, skilled and a pleasure to work with as well. When we even ran into a problem with an inspection related to our patio work, the owner of Carroll dropped by to ensure the inspection issues were cleared up quickly! What a team!! All we can say is thank you.
They decided to fill oil tank in middle of Summer when oil prices highest and no need to use oil at that time. Also, service technicians took 4 visits to determine our oil furnace was broken and not repairable yet in the meantime they had us continue using it when it was leaking flue gases throughout the house. First tech put in $300 electrical part that was not needed. When called to complain the clerk at the help desk took notes but administrative person who was supposed to never reached out to me to discuss the poor service. Got rid of Oil unit and put in a heat pump by a totally different company
Excellent quick service replacing an ANCIENT furnace in Gwynn Oak! Highly recommend Dylan Oehlke!
Excellent Care and Service!! I have had the pleasure of working with SPENCER, multiple times this past Fall '22 through the present. He always makes sure that my questions are answered in full.. with patience and honesty. These are very important things to the consumer. Rarely, am I connected to voice mail, however, if so, I always receive a return call before the day ends. He does not forget where we left off. Also, important to the customer! I appreciate Spencer's professionalism and sense of humor. It is a pleasure doing business with you! Mary K.
Not happy. Lots of excuses and hard to resolve issues once the contract is signed. They gouged a hole in my wood floor while removing an oil tank and I have yet to receive a response from the manager to resolve the issue.
Have let me run out of oil several times then take hours leaving us in the cold to get fuel. Also took 4 call visits to fix a problem. Don’t use this company
We have used CHS for many years, and they've always been pretty responsive in a timely manner. Our latest crisis was no exception. Our furnace died on a Friday, and they were able to get a technician out the same day. The news was horrible, but the tech was professional and answered all our questions. The next meeting with the sales rep was the same - he explained everything well and was very professional. The crew that did the install were respectful of our home, and showed my husband all the features of the new furnace. Even the scheduler we worked with over the phone was courteous and eager to help. We are very thankful for all the people we worked with at CHS and would definitely recommend them in the future.
We're longstanding Carroll customers. Plenty of problems with them in the past, but have stayed with them as there aren't many alternatives. We woke up today - the middle of January - very chilly and with no hot water as the system shut itself off overnight. Why? Despite our being on automatic delivery, we'd run out of oil. Carroll alleges it tried to make an oil delivery on 12/28/2022 and someone at the house rejected the delivery. That's nonsensical; no one in this household would have, or did, reject an oil delivery. My impression is that it's hard to put trust in an entity from which we're hearing something clearly divergent from the truth.