Reviews (100)
At Your Service and their employee, Seth, were excellent. He took the time to get my central air back up and running. I had a problem again after the initial service, and Seth came back promptly, diagnosed the issue, explained it clearly, and made necessary adjustment at no cost. Seth was extremely knowledgeable and professional, and I would definitely ask for him again if needed.
5 stars to Seth! Thank you At Your Service Heating and Cooling!
Losing my AC in July, I was bracing myself for a long wait as the temperature in my house approached 90. At Your Service was responsive and helpful from the first call. Jason Lord was able to get here even before the estimated time window. I received a text when he was on his way along with his photo so I knew who to expect. Jason was professional and courteous, putting on shoe covers before entering my house and immediately focused on assessing the issue. He explained my options patiently and in detail, providing detailed estimates on his tablet. I was able to make a decision confidently and the repairs to my air conditioner were made during this service call. He made photos of my units and brought the defective parts for me to see. I would definately recommend At Your Service and Mr. Long to my family, friends and neighbors.
Super friendly, knowledgeable, told us exactly what was wrong and fixed the problem. All on a holiday weekend. Thanks!
Very Professional. I didn’t receive any of your services but I would recommend your company.
What other HVAC company comes on time!! I was given the infamous 2 hour window, so wife and I went out for brunch at 11 and returned at 12:30. Jason was here at 12:15, and tried frantically to contact me, the gods were not with me. Long story short Jason arrived at 8 am next day and started fixing our HVAC. At your service heating and cooling LLC is on my speed dial! Jason is the first professional HVAC I've meet in 85 years on this planet!!! Jason’s follow up visit was meticulously and thorough!! Unfortunately he found that our cooling coil is leaking.
Seth was fantastic! He explained everything, showed me everything, was extremely professional and had me up and running very quickly! He also taught me things that I definitely did not know in regards of running an air conditioner(only lower the temperature 3 degrees at a time). Super grateful that my house is no longer over 80° in the summer.
Daniel came to fix my central AC and did a great job. He was professional and thorough and took the time to explain everything to me. My AC is working great now! I'd def use them again in the future.
The response time with this company and their team was beyond expectations. They provided options for repair and didn't push for us to replace our current HVAC or water heater even though we ultimately made that decision. The work was scheduled quickly. There we only maybe two small bumps but they had a plan for each and resolved them. There's a level of commitment with the crew we had that speaks to the companies dedication to doing quality work. Highly recommend and would work with them again. I hope I don't forget anyone or get a name wrong but they all did a great job: Dan, Kelly, Ryan, Ishiah, Tyrone, Brett, Rick, Cody, Randy, Ian, Rico, Jim.
They responded promptly to my inquiry, sent out a technician quickly, the technician found the problem and fixed it and explained everything he discovered in his inspection and all my options for maintenance and repair very clearly and kindly. I was very pleased.
Excellent Service, the only complaint that I have is for the maintenance program that I paid $250.00 for, it clearly says “Air filters will be replaced “ which is very misleading because I was told that they don’t do that anymore. So they should not state that in the maintenance program details. Besides that, the service technician and the people I spoke to in the office were very friendly and knowledgeable.
I love the service your company provides. Every tech has been very knowledgeable and explains everything. I really appreciate that.
Jason is AWESOME! He's extremely professional, knowledgable, and considerate. Some people skip steps but Jason is thorough! We had to order a new motherboard for our gas furnace and he walked me through several options before providing his recommendation. Jason wouldn't leave until the system correctly turned on/off. He made sure all covers were put in place so our daughter is safe. If I could recommend a bonus for this invaluable part of their team, I would! Thanks Jason!!
Seth is the best! He was very professional, explained everything he was doing and why, and gave us very valuable advice on the repair.
Jason was honest, patient, caring and knowledgeable. Jason is what is missing in so many service techs today. When I call you back I only want him to come.
The customer service I received from Lauren and Dan was excellent! We had an emergency as our hot water heater was flooding our basement. I called Friday evening and by Saturday evening it was replaced. There was attention to detail, empathy, and care. First impressions are everything, and they certainly made an impact. I would absolutely use them again for future needs. Thank you!
This is the WORST company I have ever dealt with. Everything seems normal at first with their kindness over the phone, but once a service is actually scheduled and they take your money (prior to service) the techs do not show up. The first day I have a service scheduled there was a “dispatching” issue and the tech was in a completely different area than where I live. The second day, there was so much back and forth as to where the tech was and how long he would be. Nobody could give me a straight answer. Due to their unreliability, I decided to cancel my service (within the 3 business days allotted for a refund) and requested my money back. I had spoken with about 3 people stating they would send my information to their billing department and have my refund processed. All seemed well until my refund never arrived and I got the run around every time I tried to get my money back. This was about a month ago. My money finally came back to my account this morning. This morning I also received an email from them stating my payment is due on my open invoice, when I NEVER received a service. I tried to contact the office to resolve this and they were unable to assist me and told me their billing department would reach out at a later time to discuss this issue. Do NOT use this company. It is not worth the headache or the stress.
I had initially called them to have a maintenance servicing done for winter, on my furnace. They sent out Seth Hewitt a technician. He showed me what needed to be replaced, serviced, what the parts were and their functions. Then I had my Spring/summer servicing. The outside AC unit was well past it's prime. Technicians, Thomas and Seth, again showed me what was wrong and needed replacing. ( the whole unit) Jerry Silverman, customer comfort , etc., found me a great deal(financially) to replace the whole AC unit! I also had a new Hot Water heater installed! Brett McDowell and Jake, and Todd did a great job! They replaced my sump pump and chimney liner! I love that they were extremely detailed in their explanations, and answered all of my questions! I "HIGHLY RECOMMEND "this company!! They earned my trust for any future services I may need!
Seth was my technician and he was great! I would rebook with this company again. They were very professional and responsive. 10/10 very pleased.
Dan was absolutely amazing. He was kind and informative. Highly recommend!