Reviews (100)
Team showed up on time to replace our 50yr old HVAC. They got to work quickly and did an excellent job taking out the old , solving limited space issues and getting the new unit up and running. They thoroughly explained future maintenance needs. Highly recommend.
Excellent Service from initial call to estimate to actual day of installation. Professional and efficient - would highly recommend!
It's rare that I leave a review, and I don't think I've ever gushed about a contractor, but A.J. Michaels deserves a great review for going above and beyond in every way with the purchase and installation of our heat pump. Beginning with the quote, A.J. Michaels came in far lower than the other two companies I had come in. Paul, the estimator, actually looked at what I had and listened to what I wanted to accomplish. He was the only one who provided a quote for a job that would fully satisfy my goals, which were getting off of oil heating and removing the oil tank. I'm still not sure why I couldn't get anyone else to agree to do that. As for installation, Kyle and DJ, the technicians, were polite, professional, and friendly. They came on time, laid plastic down on the carpet to make sure they wouldn't stain it, showed me what they were going to do, answered all my questions, and respected my need for them to wear masks. Most importantly, they went out of their way to respect my need to work in my home office while they completed the installation. They even made sure that we had heat before they left the first day because of the cold weather. Since the installation, which went very well, they have contacted me to make sure that I was satisfied with the job, and even brought a small box of cookies by as a thank you. I don't know about the rest of you, but I generally find it hard to get a contractor to show up at all, let alone provide such an extremely high level of service. We've had our heat pump running for a month now, in cold and hot weather. It's extremely quiet and does a much better job regulating the temperature then the old oil furnace and AC unit ever did. Best of all, we've gotten rid of that heating oil smell and have a lot more room in our utility room since the tank is gone! I would highly recommend A.J. Michaels for every single aspect of their performance and price.
We use these guys regularly for our AC/heating maintenance. So when our water heater went out this morning we gave them a call. Not only did they make it over a full 2 hours before they were originally estimated to come out, but they're installing a brand new water heater for us as we speak. Can't give them enough compliments -- they're great! And $1800 for a last minute water heater install ain't bad either. We will continue to use them as long as we live in the Baltimore area.
AJ Michaels transitioned our boiler from oil to natural gas. They were on-time, informative, courteous, and completed the work in the expected window. Not only was the work professional but they went above and beyond to "finish" all the workspaces. They coordinated the new boiler delivery and city inspection as well. I would definitely use them again and highly recommend them.
Great service, they always call before the technician(s) arrive. Technicians are always happy to explain things so you understand what is going on and how things work, so you know what they’re fixing and why. All work done was very neat and everything cleaned up very well when done.
This is my second time using AJ Michaels and both experiences have been really great. The plumbers showed up on time, scheduling was easy, the job was done right. They will continue to be my go-to plumbers. Can't recommend them highly enough.
This company was incredibly responsive to my request for a quote to replace my oil-fired boiler with one fueled by natural gas. I received timely, professional and quality service in doing so. Will use them again, when needed.
This is the second time Ive rated AJ Michaels 5 stars. We did extensive research before choosing them for a hybrid heat pump and water heater install. The proposal gave us what we needed and what we wanted in a system. Price was very comparable to competition, but mostly I trusted their word based on my previous experience The chief technician Cory, was very respectful, knowledgeable and clearly wanted us to be satisfied, He came across a problem and called in another technician( his supervisor I think) to confer. The problem was solved and they proceeded. I asked him to delay the installation of the compressor because rain had caused my garden to be muddy and I didnt want my garden to be trampled on to get the unit in place. They agreed to install the next day and it went very smoothly. We are very happy with our new system and I once again feel they have earned a 5 star rating.
My husband and I called them out to install a water heater that went fine also to fix a pipe that was dripping in my kitchen almost a a year later we had to call them back because water was dripping under my new cabinet, they came back out, thinking it was repaired it's now dripping again and they won't come back out without another payment called another plumbing company they showed us the stripped materials and they never secured the pipe so the water leaked from under the sink spent lots of money with this company wouldn't recommend them to my worse enemy, Customer service was horrible and nasty wouldn't listen , we ask to speak to a manager just because you answer the phone doesn't make you and expert on repairs . This was the 3rd time this has happened. Apparently not fixing properly??
Our second good experience with A. J. Michaels for a major installation. This was for a hot water heater, and the rep talked me through a number of available options and responded promptly to my follow-up questions about hybrid units. He offered a good price on good equipment, and the installation was expert and on-time.
Excellent service at an affordable price. From the estimator to the front office and the final installation crew, I was comforted with the assurance that I made the correct decision in selecting A.J. Michaels to install my A/C unit.
I can't say enough good things about this company. Top notch professional service. Great value! Jack and Bob were first class mechanics. If you live in Southern AA this company beat local prices by a mile. They will be called first when I have a project.
Everyone has been considerate and caring. They show up on time and were very patient with the family. The price was very reasonable. They listened to what we wanted and told us what they could offer instead of pushing us to something we didn’t need. I really like that about AJ Michael’s.
I appreciated the professional service that was given prior to and during a recent AC installation. Everyone on the phone was helpful and professional. The technicians were on time and even finished early! The company offered some window units to hold us over until their crew was scheduled. I recommend AJ Michaels as a best choice for price, service and expertise!
AJ Michaels installed my system over 20 years ago and recently did a major repair. The personnel are always professional, on time, and communicate well. Glad they are in this for the long haul!
Technician literally listened to what the problem was and told me I didn't need a tech, I needed a sales person to install new ducts. He was here for 10 minutes and never took out a tool and the company charged me $199.
We have had A. J. Michaels replace both our hot water heater and our furnace/air conditioning system. Both jobs were completed on time by professional people. The jobs were exactly as quoted, and the installers were the best!! I would highly recommend this company and will definitely call them again!
My boiler and central air went out, so I assumed it was my thermostat. I changed the batteries and they still would not turn on. I called AJ Michaels who sent out a technician. He briefly acknowledged that the thermostat was functioning, but didn't look at it closely. He assessed a $1,600 boiler repair. I told him there was possibly an electrical issue with the AC unit because there had been a spark in close proximity to it. He was at the house close to three hours, cut into my wall to get to the unit and take it apart and still could find nothing wrong with it. After fixing nothing and cutting a big hole in my wall, he charged me $375 for his time and recommended an electrician and boiler repair. Days later I found out the spark had nothing to do with the AC and my boiler was fine. The batteries I had put into the thermostat were old, and all I needed was new batteries in my thermostat. This I figured out by myself. I felt stupid for not realizing it $375 and a big hole in my wall sooner, but I couldn't believe the technician didn't check this first AND fabricated a boiler repair of a new aquastat I didn't need. They also recommended an AWFUL electrician that did eventually fix the spark, but tried to up sell me like crazy. I will never use this company again.UPDATE: in response to the message they posted (below), I called AJ Michaels, and confirmed it was indeed their company that I worked with and they did find my account. So my review is not based on another company with the word "Michael" in the title.
I really had a good experience with AJ MICHEALS. Paul was my salesman and was knew exactly what I needed . He went above and beyond to keep my family cool. Rick and Gavin did a great job installing my HVAC system. They were professional and cleaned up after a very difficult job ( in my opinion) and they worked in the heat ( my place was so HOT) they stayed the course and got everything set up. Thank you both