Reviews (77)
Terrible experience - never going back.
Lack of communication.
The tech seemed good. I think so anyway. The office however is awful. They don't listen, assume they know better than you and they will out and out lie. We called at 830am and several times throughout the day. The company had come out a few days earlier and based on that the office staff thought they knew what was going on with the system. They were wrong... Finally we insisted someone come and check it after waiting all day and we had to pay a after hours fee. The best part is we had to pay up front before they even knew what was wrong with system. Be ready to write a check or pay an additional fee for using a card. Really not easy to work with.
New full AC system installed with inside and outside units at our house in New Orleans. Duct work and vents installed too. We replaced the entire system and had them put some air purification devices in as well. We had a newborn baby and wanted to make sure everything was perfect for him. This company did a wonderful and flawless job. The techs were polite. The whole experience was painless! Great Job again y'all!
AC repair near me showed this local HAVC company with a good rating and reviews so I called and man am I glad we did. Our neighbors air conditioner installer wanted to charge us for a whole new system when Eric came out and repaired my existing ac system for next to nothing in less than an hilour and it's been running over 6 months with no issues still! Thanks Taylor & Tyler Air Conditioning y'all saved us from some serious debt we were not prepared to be in during these trying times now a days! #ACSystemMaintenance
Great place for your A/C and heating
My unit of 18 years went out. I called Taylor and Tyler at 7am on a Friday morning and they sent a service guy out right away. After Matt checked out our unit it was evident that we needed a new system. Matt explained to us what was wrong with the old unit and the pros and cons of fixing and replacing. We decided to replace. He called his boss Eric and he came right over to talk to us about replacement. Eric offered us three options. A good, better and best option. We opted for the best option. Matt was able to fix our old unit to get us through the weekend and the installation guys were at our door first thing Monday morning. Everything went smoothly and we were back in business Monday evening. We had a great experience with Taylor and Tyler and will recommend them to others. Thanks guys!
Installed new AC unit and repaired another. Both have been working flawlessly over 6 months now. Prompt service and knowledgeable techs. Great work!
This is a horrible company!!!! DO NOT EVER DO BUSINESS WITH THEM!!! Please by all means go elsewhere!!!!
Taylor & Tyler HVAC were great to work with! We recently had major issues with our Evaporator coil , had Taylor & Tyler HVAC come out, received the quote and installation done in no time! From the office team, to the the sales team down to the techs had a great experience! Will definitely be calling them in the future when issues arise, and would definitely recommend to anyone looking for a reliable AC company!!! Thanks again!
Friendly and efficient with a wide variety of service options.
An actual 24 hour company. Nicholas came out within a couple of hours of our after hours call. Found the problem and fixed it in no the me. Highly recommend.
Lady who answered the phone was not very friendly
I will update at 12 and 24 months. 9/4/19 I had a full HVAC system installed. From quote, to install, I could not be happier. Everyone... I mean EVERYONE... Was friendly, knowledgeable, very professional. I'm a technical individual by trade, so I'm a bit critical of the details of workmanship. I have so far not found a issue yet. I promise, I will keep looking though. Time will tell, but as it stands, thank you to everyone @ TT AC. I'm glad I have working AC again for the beginning of September. 3 years in. Had a few hiccups with the system. But so far T&T have stood behind their work, word and products.
No-one available
It's Sunday, 2:30pm, May 29, 2022, its 90 degrees outside, and I noticed the air handler dripping water inside the house. I turned the unit off and called Taylor and Tyler. I have a PM yearly contract with them, so of course this is who I called for the emergency. They answered the phone within two rings. I must have caught them between calls because the A/C technician, Matt, was here in 30 minutes. He must have ran out the door and rushed here. He diagnosed the issue right away and fixed it in another 30 minutes. He ran the unit and waited to make sure it was working properly before he left. He cleaned up the mess, offered to take wet towels to my washing machine, and offered to empty my wet vac outside. My A/C was working and fixed before the internal house temp got above 82. This is superb customer service. Now, I know I chose the right company to do business with. I feel the emergency fee was super reasonable, especially given this level of service. These guys rock.
I have never written a Google review before but I must give credit where credit is due. Taylor & Taylor truly exceeded all of our expectations. After getting a few different quotes, our salesman Glen sold us with Taylor & Taylor. Not only did their thoroughness stand out, Glen was very personable and explained our problems in a way we could fully understand what was going on. Our installers, Pat and Pazzy, did an amazing job. Since Pat was the only one I could visibly see working, the man never stopped once. He was very meticulous and focused on his job. He did an impeccable job. When our thermostat wasn’t reading correctly, Nick came out and figured out a hole we had in our wall behind our thermostat that was causing the temperature gauge to read the attic air. Since we didn’t replace our thermostat, it wasn’t immediately clear what the problem was. He took his time crossing his t’s and dotting his i’s. Even though everything was reading/looking normal, he stayed until he had an answer and even took the time to confirm that was the only problem. I’m very, very impressed with T&T and the owner should be VERY proud of his employees. Nothing but kind, hard working people. Thank you to Glen, Pat, Pazzy, Ian, Tyler, and Nick! We were referred by my grandparents and parents who have had new installs and new duct work and haven’t had any problems in over ten years! We will send everyone to T&T!
No call no show.
NEVER, NEVER USE THIS COMPANY FOR SERVICE CALLS!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED ! Horrible company for customer service including owner. He has no skills in this department. He doesn't take care of his customers who have spent over 20K on AC and Heating units. He is a right fighter. A few years back I call and the tech broke a part trying to take off the fan motor. He didn't have the part HE broke. I was 4 days without AC in July AND I got charged for another service call and the part the tech broke. The company called me to ask what I thought of their service and I gave them feedback on how I was disappointed that I had to pay for a part they broke and another service call and without AC for 4 days, hoping it would help. Just recently I had to call them again for a service call and the owner just ARGUED with me, interrupted me, and was simply rude. I tried to explain the tech was to be there at 2-3 and never show until 5 and I paid for emergency service instead of waiting. He wanted to charge $800-900 for $25 part. My son fixed it the next day (because the hardware store had closed by the time the tech got there) getting the part at a local hardware store for $35. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED and owner is simply a very rude person.
Showed up almost 3 hours late. Ridiculously high prices. Owner is rude and disrespectful. Do NOT use this company.