Reviews (100)
Have had great experience in the past. But recently service is slipping significantly. Project management is poor. Can't remember to follow up when delayed. Won't show any sense of urgency when delayed. Will tell you whatever you want to hear to move on to the next excuse.
I have used John Waters on multiple occasions and will continue to do so. Cassidy in the front office is a pleasure to deal with and electrician Dyer is incredibly hardworking, knowledgeable, kind, and helpful. I highly recommend this company.
Service tech was friendly, knowledgeable, on time, and pleasant to talk with. I was aware of the $89 diagnostic fee. The work to be completed was adding a 1/2 in PVC elbow and about 2 feet of PVC pipe for a AC condensation drain. The work took 15 minutes and the bill was $279. Last I checked the materials for the job are about $20. The labor fee and mark up for such a small job was EXCESSIVE, in my opinion. I contacted the business prior to providing this feedback but received no response.
AC not working. Called and John Waters responded quickly.
New whole house generator was installed in professional and efficient manner . The installers were very friendly and polite. I use John Waters for all A/c and heating issues .
Repaired General Generator. They did a great job. Kept troubleshooting until all issues were resolved.
The service tech, Brett, came out to see what was wrong with my heat pump fan. He worked for abut thirty minutes, came back in and it was working!!! I monitored it for the rest of the evening and there were no hiccups. I am very grateful to Brett and John Waters for fixing me up!!! I will definitely use them again when needed!!!
The service technician was knowledgeable and did a great job. Have used them before and will continue to call them when I need and hvac or electrical service.
From the start, Cathy from the service dept. (I think) is kind, attentive and genuinely fun to talk to. Brett has worked on our unit and family members and we are all so happy with the work he does and how he communicates with us. He is a great person and I trust him 100%. Thank John Waters for great service. Kinda like the olden days when people really knew how to work.
Heating system quit - called John Waters Company about 9:30 PM - I have maintenance agreement with them - received call back about 10 PM - arranged with technician to come in morning to check system. He arrived about 9 and fixed system. Recommended to replace heat exchanger. Technician arrived few days later and replaced it. Excellent service/ competent and reassuring technician -John Abell.
They replaced our entire furnace and added air conditioning for our home 9 years ago. We’ve had very few problems with the system, but when something has come up, they were very responsive and affordable. They are always available and work quickly to get us taken care of. We highly recommend John Waters.
I always have a great visit from anyone at John Waters! Professional, quick and straight forward, I’ve never felt up sold or taken advantage of. Received a quote $2000 cheaper than a competitor!
Great service time response, professional technicians and reasonable prices. The technician did a great job. I highly recommend calling John Waters for your HVAC service needs.
We were having trouble with our furnace. We've used John Waters before. I felt comfortable with their repairmen. They were not pushy. We'll keep using them in the future.
Blower motor went out Christmas morning I called and John was here quick. Replaced motor on blower and we had heat again. Great company and only company I will use from here on out.
Devana, John and Brett went the extra mile to insure our issues with the heating system were resolved quickly and resolutely. I highly recommend John Waters, Inc to anyone needing HVAC work; from the initial installation to ongoing maintenance, troubleshooting and repairs when necessary. The staff is also very professional and courteous when you call in. Ed S.
This company continues to provide fast competent service, always on time, or in fact early, to appointments. Very responsive to our needs. I do recommend calling by phone rather than using the online form to request service.
Thank goodness for John Waters! No heat, snow tomorrow! Came right out, replaced part. Now we are warm and cozy. Love those guys!
Have used them several times in the past. Called them because I suspected a furnace scam at my daughter’s home from another HVAC company “free” inspection. John Waters inspection determined furnace was OK. They returned to get CO reading when furnace was turned on first time to insure there was no health hazard. Shame that all companies are not this trustworthy.
John Waters always does the best job! John came out and looked over the furnace for our annual maintenance review! Quick and knowledgeable!