Reviews (100)
Had an issue with my whole home generator. They came out and had us up and running in no time. The tech was awesome! Thanks again!
Called on Sat -sent technician out within couple hours -was diagnosed and fixed in very short time
When I called the first time they were able to send someone out the next day to check why my AC wasn't working. He thought it was something immediately but conducted a thorough evaluation and eventually decided it was a part that had gone bad and fortunately for me was under warranty. Everyone from claims, scheduling, and the technician were professional and friendly.
Great service. Arrived next day and 2 hours early during a power outage. Highly reccomend Synergy. Austin was very professional and knowledgeable
We felt very comfortable with Steve. Very down to earth and felt we had confidence in his knowledge about the system and what we needed.
Synergy quoted a replacement part on our HVAC system that was half of what another company was. Part was installed and system is running as it should. Thanks Synergy!
Check humidifier fault. Chad demonstrated how we could reset the water flow fault, and why we likely were getting this fault. Chad is also a personable, interesting and talented fellow.
They installed a home generator for me Austin Googlette and Hank Rohleder were very professional and experienced. Had no problems looks great 👍. Highly recommend this company for any work needed.
Drew was very efficient and did a great job. We were impressed with his explanations, and professionalism. He seems to be a good addition to the Sorg team.
Our tech Drew Vaughn went above and beyond and did awesome inspecting our a/c. We had a build up of ants and wasps and he cleared em out! I don’t think exterminator is on the job description but he was great. Thank you!
We got some last minute quotes from Chad. Great guy. Upfront, knowledgeable, professional. We haven't decided on a company yet, but we'd have no issue using Synergy.
Drew Vaughn did great, check all systems and got us back up and running.
The technician did a good job evaluating the condition of my unit.
We used Synergy for Generac purchase and installation. All service members (Austin, Luke and others) were very respectful and efficient. The back office crew (Cindy) were also very efficient and responsive. It was a pleasure to deal with a company who obviously is committed to "process" and customer service. Highly recommend.
T.J. was going to replace our filter but when he saw it was in good condition told me it wasn't necessary yet. Really appreciate the savings as the filters are expensive. Very trustworthy and honest. Thank you Synergy!
Synergy installed a new HVAC system in August, 2021. It has worked well until around May 1, when the compressor died in the outdoor unit. The compressor was supposed to be covered under a 5 year warranty. Somehow, our "warranty" repair of a failed compressor part cost us $2100+ out of pocket. I would read the warranty information really carefully before using this company as your HVAC vendor. I understand that I would have to pay labor on the repair, but this is very excessive. Beware.
Austin and Luke did an excellent job with the Generac installation - they had to overcome unanticipated conditions and did what was needed to make a professional installation.
Chad was amazing! Very professional, courteous, knowledgeable, efficient, punctual, and HONEST! Was able to diagnose our issue and get us back up and running with cold air in no time! Will definitely be using this company again (our neighbors recommended) and will be requesting Chad for any future repairs and preventive maintenance! **Bonus- we received a courtesy text that Chad was on his way which is not abnormal BUT what set them apart for me is we also received a picture of the technician with a brief bio which is amazing! 5 stars all day long.
Drew,service technician, was very polite, thorough and explained what, why and needed to know. From the initial call to getting the service performed it was a great experience.
We wanted a Generac generator for our home. Steve Cope came out for estimate and location placement. Did great job of explaining the installed time frame. Got some other estimates and wasn't as impressed. Day of install, May 9th went off with out a hitch. All arrived on time and the process was as described. Dylan, Luke and Greg from Synergy did an excellent job on the electrical and placemnt of the Generac were wanted. Brandon Kennedy and his helper (forgot name) from SORG Heat & Cooling did a great job on the plumbing of the gas line. Actually upgraded to be more efficient. Thanks again to The Synergy and SORG teams for great experience. Roger Riggs Lexington, KY