Reviews (100)
Joey worked in my house in Lexington and was wonderful! Truly a treat! This man was professional, easy to work with and talk to, and covered any and all questions I had. Exemplarily employee and human! Highly recommend!
Joey with Southern Comfort provided excellent same day service. He was fast, professional and a super nice guy. Highly recommend 👍🏻👍🏻
Came out on a holiday when everything else was closed. Walked me through all of my options from doing nothing to repair or replace and the cost of each and both the benefits and down side of each. Once the decision was made to replace made sure that I was going to get everything that I needed and a system that would work for me. Figured it would be days to a week before they got my install started let alone complete. The service tech that came out walked me through the financing the best that he could and got financed almost complete before he left. They scheduled to come out for install the next day. On install day showed up around the time they said they would with a text message and email with a picture of the installer so i knew who was coming. I was working but they waited a few minutes while i got someone to the house to let them in. They worked in, out and under my house all day without me there getting my unit in. They didn’t leave until the job was complete. They cleaned up everything and left nothing behind for me to clean up. One tech stayed behind to explain the system to me. The sales tech even text to ask how things were going and let me know that some things had changed due to spacing but then turned around and sent me links to the filters they recommended after the filters they brought with the system were used. Would recommend 100%
Highly recommended this business! They have always been easy to schedule with and they come when they say they will. I really like that the office sends a text with the photo(s) of your technician when they're on their way so you know who to expect. Most recently we have worked with Ray Austin who has been extremely professional, knowledgeable, and helpful. In fact, everyone we've had contact with at Southern Comfort has been the absolute best.
The technician (Jason L) arrived the same day I made the phone call, found the issue in less than five minutes and did it all in a super professional manner. 10/10 would definitely call again.
We recently replaced our 16 year-old heat pump. Ray came to our house and looked at our current equipment and gave us three quotes. He answered all of our questions and the quotes were complete, clear, and easy to follow. He and Matt were prompt to answer our questions and provide clarification to assist in choosing the right system for us. Griffin and Chuck arrived promptly on install day. They were courteous, professional, and very respectful. It is always a bit concerning to have work done inside the house, but Griffin and Chuck could not have been better and left the area just like they found it. The basement and area outside were both left spotless. Griffin took the time to help program our new thermostat and answer our questions. We could have been more pleased with our interaction. The entire process with Southern Comfort has been straightforward from bid to install. I would highly recommend Matt, Ray, Griffin, Chuck and the entire team for anything from maintenance to a new system. They take pride in their work and want things done in the right way.
Griffin is always easy to work with and always professional. He takes care of the issue right the first time and does a great job explaining what was done.
My AC went out on a Friday night. They had a tech out the next day. Great communication & sent a picture of the person coming. Griffin was friendly, professional, & courteous. He tested the system before leaving & cleaned up after himself. Highly recommend.
Professionalism, Punctuality, Very satisfied with the job Southern Comfort did getting my a/c up And running again, after hours. Griffin was on time, and very courteous. Could not have asked for better service!
These guys are always prompt and professional. Matt, Jason and the team have maintained and repaired our systems for going on 4 years now, and we've been very happy. Highly recommended!
Jason L made my life a lot easier for a much lower price than the other quotes I received!! Very happy with the price and service.
Our tech was Jason E. He was knowledgeable and took care of my issue in a timely manner. Thanks for the great service
We couldn’t be happier with our new AC unit! The guy that came worked efficiently and was so kind! Went through everything with us in detail! Thank you!
I was having AC troubles so I called Southern Comfort. Joey, the technician we had, was really great at assessing the issues and fixing it for us. Highly recommend.
Super professional, super personable, super prompt. Friendly technicians who know what they're doing and do it well. Thanks guys!! (Greg Squires was dudes name, which I remember because I made a dumb joke that he was a knight not a squire..... I think I'm hilarious, he was nice enough to pretend laugh at least)
Greg showed up on time and did an amazing job explaining in detail how to take care of my system and answered all my questions. He worked very hard and had great manners and respect. 10/10 recommend this great worker for all your hvac needs!
Jason E with Southern Comfront Heating & Cooling is very polite and respectful young man. They do a great job. Would recommend them if needing work done
I highly recommend this company for your HVAC issues. Jason E. came out and helped me with my air condition unit. He was knowledgeable on what the issue was and explaining that I didn’t need a new unit but just a replacement piece.
Greg was very inviting and knowledgeable about his work. He came out and looked at my unit in the dark and had it fixed within a few hours. He patiently walked me through the maintenance and answered all 101 of my questions as he did it. He put my heart and soul at ease. I am very pleased with the service he provided. I highly recommend using Southern Comfort Heating and Cooling for your HVAC needs.
Jason L came out and fixed our unit in almost no time! Great guy too. Highly recommend!