Reviews (16)
Having previously experienced two other HVAC companies in Lexington I knew I needed to keep searching for one that I felt comfortable with when I landed on KATS. They were recommended by a neighbor. From the moment I called them, I felt confident in their expertise because one of the owners got on the phone to offer me his thoughts on my issue. They thoroughly assessed our situation when they came to our house so we’d have all the information we needed to make a big decision. They did not pressure us at all. Ultimately we ended up deciding to replace 2 AC and 2 Heating units at one time and it was a big pill to swallow. But we felt comfortable with KATS and how they would provide quality service. We are very happy with the outcome and trust them to do our maintenance from here out.
During some of the hottest days of the year, my 34 year-old Trane a/c finally bit the dust!! Having used K.A.T.S. in an office situation previously, they were my first call to replace the unit. Mardy came out, assessed the situation, and he and his crew came out Monday morning, and took care of the problem!! He and the crew were very professional and friendly. They didn’t even mind my dog barking at them the entire time!! They were clean and courteous, and I highly recommend them!!
Mardy and John responded quickly and in a professional manner as they replaced my HVAC unit. The installation crew did a great job and cleaned up afterwards.
Addressed the issue quickly and professionally.
John Liver came out and did his best to fix our 35 year old HVAC but the compressor was locked up, so time for a new unit. Mardy came out that Friday afternoon and gave us a quote to replace the whole system. It is now Tuesday and our air is working perfectly! I forgot to ask if I got a rebate of the initial service call! LOL. Great bunch of folks all around.
Mardy & crew were exceptional.....knowledgeable, professional, courteous and respected my house while working there. Project was completed on schedule and ended on budget; a 5-star operation all the way around!!
Have used KATS since their beginning and always satisfied with their service.
Very solid company. Mardy quickly came out and assessed our system. Our family has some respiratory issues and needed special filtering systems installed with the new HVAC system. He explains the solutions and options thoroughly. Pricing was reasonable compared with other companies we asked for bids . The company responds promptly to phone and email contacts. The installers were clean, efficient, and professional. Most importantly the system works well. We will use this company for maintenance and other HVAC needs into the future.
John Liver did an excellent job of correcting a humidifier problem we have tried to get fixed , correctly, for 2 years. He corrected it and repaired it completely! So thankful!
I’ve been using KATS for many years. They are reliable, efficient, and reasonable. John keeps my HVAC equipment running and points out potential future issues to be aware of. I highly recommend KATS.
These people have serviced our furnace and air conditioning systems for 15-20+years. They have always been prompt and going above beyond expectations. I would trust our needs to no one else. John is absolutely super and goes out of his way to take care of us!
Been cleaning their carpet for years, always friendly
If you are looking for a HVAC contractor in Lexington, I highly recommend KATS. Mardy and his staff are fantastic!
Fast friendly service.
These guys do great work and they are very efficient at getting a big or even a small repair handled. Very trustworthy! A+++
Excellent, Excellent, Excellent. Johnny identified the problem, fixed it, and gave me several ideas for long-term fixes we could look into. Very reasonably priced and fast. I would recommend to anyone needing HVAC work done.