Reviews (61)
Jordan Harm and his team did a great install of our new Lennox Furnace/AC combo unit. All communication from estimate to install was impeccable. Brandon gave us a fair estimate and gave thorough education so we could make a good decision for our home.
We had an AC unit replaced. We went with this company because the sales rep seemed very nice, the prices seemed reasonable, and they took care of getting all the inspection tags. Unfortunately, when the crew came, they installed the unit incorrectly and had to re-do it all (it took the whole day). Then, they left a few screws loose on the unit, and someone had to come adjust it because it was sounding very loud. And the process of getting the tags took months and months. Overall, they were diligent about fixing their mistakes, but many of these mistakes were easily avoidable and should not have happened in the first place.
They were able to come same day and return the next to replace part. Technician was extremely pleasant and professional. Will use them in future as our heating and cooling company.
Dave did an admirable job on our maintenance
The prediction from the last technician' rang in my ears when my heat failed on the last cold weekend before spring: "This old furnace is on the verge of failure. Start saving for another one." Braydon dug deep into the uncooperative Lennox's guts (this model Lennox being singularly hard to service) and found the small malfunctioning igniter that was causing the trouble. An expenditure of thousands faded into hundreds, and I'm very grateful to Braydon for his prompt, courteous, friendly and expert service.
We have used CC for many years and have always been pleased with the service. Today we had an air purifier installed along with the yearly A/C maintenance.
Matt is great to work with and I trust him to shoot straight with me. I like the fact that he comes to handle my work on a regular basis.
Great experience. Tony is a problem solver and he didn’t rest till he found the problem and resolved it. Good to have an expert! Very professional. I have no complaints and many compliments.
They reinstalled a new gas valve that I took out and ordered. All other HVAC contractors would not do this b/c they wouldn't warranty the valve. I wasn't after a warranty. I was after labor and David did a superb job. They said it would take approximately 2 hours and he nailed it. Also preformed diagnostic checks to insure the unit was good. I ordered the part due to expediancy. Lori helped set everything up. Thanks again Climate Control!
Courteous and professional install. Very satisfied.
Very nice.
I rarely leave negative reviews, and I see all the positive reviews for Climate Control below, but in this case I feel it is warranted to share my experience with others. I recently purchased a new home in the Lexington area and before I closed, I had Climate Control come and do a full system check since they have serviced this system for 10 years for the previous owner. I closed on the house later that month feeling confident nothing was wrong with the Geothermal system. Just 3 weeks after closing, my water furnace stops working properly and faults out. Climate Control sends a technician out (which they charged a “site visit” fee for, despite having been there a little over a month ago). After that visit, they present me with a pretty large estimate to replace an evaporator coil and recharge the system. I called another local geothermal vendor for a second opinion (who for review neutrality I will not name here but you can see my other reviews) who not only sent a technician to investigate the system at no cost- but then successfully performed the identical repair (complete evaporator coil replacement and system recharge) for $800 less. Although everyone I worked with at Climate Control was cordial and professional, I have to question my experience of paying for an inspection, then paying for a quote, then having that quote be considerably higher than others.
We recently had a new mini split system installed. We had a very good experience with Climate Control. Everything was professional from the start. Brandon in sales helped us get started. Travis and Christian were our installers. They took care to keep house clean-wore shoe coverings, put down drop cloths and wore masks for safety. The whole job was complete in a few short hours. We are very happy with our choice.
Amazing service from first call to service call and then follow up. Best I have ever seen. Thank you
These folks have been my go to company for 15 years. Always they have taken care of me. Highly recommend Climate Control.
Tony was very professional, and knowledgeable.
Crew was on time, professional, hard working and very respectful of property and I. This is my second Climate Control installation and I would highly recommend them for your HVAC work. Very competitive pricing and a good value.
Details on the problem. Provides the options. Fixed right the first time.
David has been maintaining our head for years and does a great job
They were so swift and the tech was knowledgeable and professional. I was also happy to see him respecting COVID-19 protocols. He fixed the problem in no time!