Reviews (37)
We have used Hanna Heating & Air for over 6 years and have been very happy. We have the yearly service plan. They are very responsive when we need service outside of the twice-year cleaning.
After 14 years with Denny's, now Hanna hvac, I have suffered with a painful, unnecessary, sad decline in management and newer employees. This severe decline in service and rise in charges isn't the only problems. They hate coming to Newton and charge excessively for the drive. All this after having bought the good company that we had locally. The unprofessional and overtly rude attitudes were what finally drove me off. A younger service person literally lied about me. Simply because, during COVID, I required a mask. And to spray his shoe bottoms. He never used the in home work boot booties. My wife is severely disabled with a suppressed immune system. This is not a good company to go with at all.
Wayne is always kind a courteous when he comes to service our HVAC system
On time, quick to do the job, efficient, pleasant. AC went out on a 100 degree plus day and they were out 20 min after the call.
Scheduled an appointment and no one called to say what time they would be there. So I called to follow up and got nothing but attitude from the lady on the phone. Said they called me 6 times. I have no missed calls, or voice mails. Then said it would be another week after I was scheduled the next day. Ridiculous. Lady was SO RUDE! I would find someone else. They apparently are SUPER busy. And if you live in Towanda it's "way out there" so don't bother.
Called for an appointment yesterday, got next day appointment. Missed a call so they booked me for the following week. Lady argued with me on the phone cause I lived ALL THE WAY in TOWANDA....(literally 10 minute drive from their office) and couldn't have their guys sitting around. Ridiculous.
My HVAC system stopped working on Monday. The next 4 days were forecasted to be around 100 deg each day. I called Monday afternoon to get the next available appointment - Wednesday afternoon. They were the first to answer. I scheduled the appointment and asked if I could cancel if I got an earlier appointment elsewhere (I didn't). They said "of course" please call as soon as possible so they could service someone else. Here is how it went: 1. The initial phone call was answered by a very polite young lady who took the time to discuss the issue and offer suggestions. 2. I was called the next day (Tuesday - nearly 24 hours early) to ask if they could send a tech due to an opening. 3. Service tech (Wayne) arrived a full day prior to my appointment. Pleasant and professional. He asked what was happening and went directly towards, and identified, the issue without hesitation. He was happy to answer any questions I had. We chatted and, never once did he stop working while engaging in very polite conversation. I would not only recommend this company, but would ask to have Wayne be my technician. The repair was done quickly and the price was reasonable. My HVAC is working perfectly now.
Wayne came out to our business (Good I was not there) a clear attempt to take advantage of my office manager. Attempted to charge $1600 to refill Freon on a residential unit we have at our business. I had a second quote and it was less than $300. Please think twice before using this company, their sole purpose is to nickel and dime.
Nice job pleasant and knowleable worker
Adam was quick, efficient and courteous. Also reminded me about the 30 day warranty on the call.
Took care the quickly and saved me some money.
Just had a new furnace, ac and water heater installed. From the first meeting with the project manager to the technicians that installed it everybody was prompt, professional, clean, knowledgeable, nice and affordable. Highly recommend!!!
I highly recommend Hanna Heating & Air Conditioning for your heating and cooling needs. The service and installation workers are some of the best I've ever come across. They are very knowledgeable, efficient and highly skilled. They removed our old a/c & furnace and installed a new RUUD Achiever air conditioner & furnace system in 2 hours. They respected our property and left no trace they were here after finishing the work. This is the 2nd A/C & heating system that Hanna Heating & Cooling has installed in our house since it was built 30 years ago. Nothing but the best to say for this business and their staff.
I was visiting my sister in Derby Kansas June 5th when her air conditioning stopped blowing cool air. She called the Hanna at about 8PM and left a message with their call center. Johnny Combs returned the call Saturday morning and assured my sister he would squeeze her in that day...a short time later he called back and said he would be there shortly. When he arrived we were greeted with a BIG and enthusiastic SMILE. You could immediately tell he likes his work and takes pride in his job. His communication was professional and ...still smiling!!! He quickly found the freon leak and provided a temporary repair and advised he would set up a appointment on Monday to return and repair the leak. He called back early Monday just like he promised and set up a time for the repair. We will definitely call Hanna if we ever need help with our heating or air conditioning and will recommend them to any of our friends or neighbors needing help!!! Johnny is amazing...Fantastic customer service!!!
I was really impressed when i called Friday about my hvac system that was not cooling. Jeff walked me thru what i needed to do, at least what i could do from my end. Liked the reaction so much i called them for a service call the next business day!!
Sept. 19, 2019 My husband and I had Hanna Heating & Air Conditioning come to our home to fix our air conditioner a few weeks ago. What a terrible mistake we made. This company is so dishonest they rank as crooks. Our first experience was this Spring with a 99.00 sevice call to check and clean your unit to ensure having uninterupted service in the hot summer weather. Of course we hoped if anything was in question it could be fixed. I just wish I'd looked at their other customer reveiws. Now in Sept. The unit is down and were in 95 degree weather. The repairman was here for about 30 minutes and found the problem right away. The blower motor was no good. He said he would be back in a few days because they had to order it. Then he handed me the clipboard to sign for that service call of 98.00. I did not sign anything about an estimate of $1,000.00. Later the service manager was very rude and insisted I did. The total bill was $1,541.80. I've never had a male talk to me so mean and rude. He said, we don't ever want to do business with you again. "I don't want to mess with you. It's because he knows my husband and I knew they cheated us badly took advantage of the heat. One of the customers that gave a review also knew about Washers Specialist in Wichita and that you can buy all types of motors for $100.00. It is overwhelming to see the reviews left. Three people had similiar problems. Jess, Derek and Amy Banta. They were scammed in similiar ways like us. Also, the parts and labor were not listed with prices on our invoices. I am going to find out if my Trane was out of warranty. At any rate I intend to write the Trane Company and let them know how Hanna is using their name. I will never forget how their Service Manager John talked to me. It was very inappropriate. Please protect your yourself from these criminals. NOTE TO OWNERS; please don't make any of your phoney replies to me. Linda
I am posting another update. We had to spend another $1800, for another coil this summer. This one as well as the last one would have been covered by the warranty had Hanna handled things the way they should have. I am updating my review from a year ago. We continue to have problems with the poorly installed systems that Hannah put in. And I am also finally responding to Hannah's response to my review (because we are having problems again and it brings it all up). I did call them, as they repeatedly asked me to do in their response. They were untruthful and very rude in our short conversation and offered no resolution. As my original review says, I do not recommend Hannah at all. I hate to speak so negatively of a local business but as I said before, in this case it is warranted and I hope to save others from similar problems. First of all I want to say I rarely post reviews. This case however, warranted a review as I hope to save others from our awful, costly experience. This specific Hanna location installed two brand new Ruud ac units in our home 4 years ago. We were promised lower utility bills. Our bills have consistently been higher since installation of the units, and a lot higher. Additionally, we have had to have many service calls, most of which have not solved our problems. One example, at one point the thermostat basically quit working and they wanted $275 to replace it. Instead, I got the exact same unit on Amazon for $125 and all I had to do was open the box and plug it in. The "last straw" and the reason we are finally posting a review is that recently, after multiple trips out to repair one of the units, Hanna insulted us by coming back out and standing in the entry and telling me we needed a new coil. The technician said the part was covered under warranty but the installation was $600. He said he knew this was the problem because "it is the only thing it could be", I am not kidding at all, that is exactly what he
Johnny was incredible to work with! He was friendly and efficient, quickly finding the issue with our AC and fixing it with ease! We appreciate how personable he was and would highly recommend his services!
Johnny was simply phenomenal! He got our AC up and going and was one of the most sincere and friendly gentleman I have met. 5 stars and highly recommend this great company!
Cesar and John just completed the installation of two new AC units and a furnace in my home. They were courteous, friendly and knowledgeable. They did an excellent job and I couldn't be more pleased. Jason, who bid my job, was also wonderful and a wealth of good information. I would highly recommend Hanna Heating and Cooling for any HVAC need.