Reviews (100)
Service was EXCELLENT! The technician not only fixed the issue but made me aware of the fact that there were several underlying conditions that need immediate attention ( just bought a new house and these issues were covered up). Now getting a new furnace / AC
Jason S. & the Good Guys team were extremely helpful when our AC stopped working in the heat of the summer. Jason was excellent in communicating the problem & was quick to solve the problem. We will continue using Good Guys for any other Heating/Cooling repairs.
Brian the tech who came out was very professional and kind. Although he had to give us bad news he talked through our options with us and gave us great information to think about so we can make an informed decision.
Aaron fixed my AC unit quickly. He is professional and courteous. Good Guys is very responsive whenever there is an issue with your HVAC systems. Highly recommend.
As always, Matt was professional, prompt, and always is making sure that we feel taken care of. I am never worried about frivolous charges or unnecessary repairs. Thank you so much for your wonderful service Matt!
We called for a repair of our central air unit, we ended up having to have a whole new HVAC system Christopher was very good explained everything to us. He was very knowledgeable. We scheduled only a few days later for install of a new HVAC system Chris explained everything and we felt very comfortable with the whole situation. I would definitely recommend Good Guys to anyone needing HVAC systems or anything to due with heating and air.
Shane Anthony did an excellent and fast job for us. AC went out on a Saturday and he had the new unit in and running by Wednesday. I would certainly recommend Good Guys!
A1 service from Tyler taking the service call, to Craig ‘s meticulous work on the AC unit. Highly recommend!
Jesse was absolutely amazing! I can always trust them to do good work but they are always eager to help me stay informed about my HVAC system and ways I can save money. Truly this team is in a league of their own. 5 stars!!!
Our AC stopped working today. After receiving a ridiculously outrageous estimate for our AC repair from another company we decided to search for another estimate. So thankful we found Brian at the GoodGuys. Professional, thorough, honest, and reasonably priced. He will be the only person who ever works on our HVAC system again.
My air conditioner stopped working in mid June. I called Good guys and they had Matt out here that same afternoon. He was very friendly and professional. Explained everything as he went as well as offered recommendations on how to prolong the life of my air conditioner. He was able to fix the problem and get my air conditioner running better than before. I highly recommend Good Guys and especially Matt! Will definitely use them again
We had Tekhne Good Guy Jason Smalley come out for the Good Guys A/C tune up special. He found a burned wire on a failing capacitor that was 8 years old and at the end of its life. He replaced the capacitor and wire, and saved us from an emergency call when the unit would have undoubtedly failed at the peak of the cooling season. Thank you Jason Smalley and Tekhne Good Guys!!
I was throughly impressed with Michael and his genuine professionalism during our initial phone conversation to schedule an appointment. He asked specific questions regarding my issue and asked my preferred availability-how often does that happen? He understood the criticality of my issue (no AC) and offered to take a look on Father’s Day! Understanding it is a special day, Michael said he did not mind stopping by first thing in the AM. Incredible customer service. He completed his full analysis and suggested 3 options based on the outcome and my available budget. Just impressive. Needless to say, I am going with Michael and Good Guys to get my new AC installed! Highly recommend this company and Michael!
I have used Good Guys services almost since Johnny started his business. The church needed the air conditioner serviced. Johnny’s uncle heard us talking and recommended Good Guys. We were very satisfied with the swift service and excellent quality of workmanship and professionalism. They replaced our outside unit and put in some ductwork They have recently replaced the thermostat. I have used them for my home services also. I replaced my furnace and added central air. I have recommended them to others. I won’t use any other services.
Called my warranty company every day for a week to get these guys out here and there must be some bad communication in between the two parties because the warranty company would say one thing and then the other. They handled their business well when we finally got a solid line of communication between us.
I am currently using the HVAC service of the company that installed my unit. However, after having questionable service and response. I called Good Guys. Sebastian Cosio, arrived as my service tech from Good Guys. Sebastian listen to my issue tested my HVAC system and took care of the problem. At each step he explained his findings and how the system should be responding. I can't say enough about Sebastian's knowledge and his willingness to explain his findings to me. I was very happy with my service from Good Guys and would recommend their service.
Update 20230609 Again great service, M Parsons checked furnace condenser drain flow, cleaned unit Update 20221022: Good Guys Matt Parsons overachieved again. Found a water leak in the furnace evaporator (?) pressure relief box that was spilling over into the catch pan that I hadn't noticed. He explained the purpose of the evaporator pressure relief box, its normal routine maintenance need during annual furnace check. Fortunately I had a spare available when I had tried to fix a humidifier drain leak myself and bought it, and Matt replaced the device and properly also its elbow pvc pipe for the drain without any question as part of the maintenance call. As we have two furnaces, he checked the other's box and found it to be almost clogged as I don't recollect any prior non-Good Guys company (that I had used for 25+ years) ever removing/cleaning the device for annual furnace maintenance, or even mentioning it. Matt also explained my questions regarding if an electronic air filter is worth installing by responding the different types/styles and thickness of all types of filters including basic 1' thick, 4' thick, and electronic so I could decide which is best for our house. He described what Good Guys installation would be for a thicker width air filter versus an electronic. He also did something else I don't recollect any other company's tech ever told me was being done, which i think was checking the electrical capacitance (ok I might not remember the exact term but something like that) of the gas ignitor and advising if it was near end of life as it had to be replaced before a couple of times when it burned out. He said it was showing normal wear but nothing to be concerned with, and he said visually what would be found on the ignitor as indications of wear. Reasonably, he did say our furnaces' lives have 7 years past the normal units' expectancies and to be prepared if something unreasonably cost replacement surfaces what the rough cost might be for entire
Willy Bentley was my technician. Came to my place and identified a problem with a solution ASAP. Attentive and efficient at a good price. All you can ask for with repairs.
Mark was professional and knowledgeable and he wasn’t out to rip me off. I had him out after I had received another quote from a competitor and they suggested I replace my whole system. Mark knew what was wrong with my AC right away, fixed it within 2 days, and had us back up and running. I’m so grateful I found a company (that came highly suggested on Facebook) that I can trust!
The two techs I've worked with so far, Eric and Jason, have been great. They are knowledgeable, prompt, and professional. They explain things well, offer suggestions, and make service a priority over selling products. Helped me maintain my (~20 year old) original system as long as I could before helping me replace heat pump and furnace. These really are "good guys" to have working on your heating or cooling.