Reviews (74)
They are always a great company to work with & Chris their technician is always professional, personable, knowledgeable and always gets the job done efficiently and never any drama. Strongly recommend!
Today was our scheduled maintenance from Cool Operator. We moved here from out of state two years ago and didn't have knowledge of any heating & air conditioning companies. We are so thankful for Kathy, Todd & Chris. They are incredible honest and trustworthy people. Not only do they each have those attributes; they are knowledgeable and just a pleasant group to work with. I encourage everyone to check them out. You won't be disappointed!
Quick response, answered all my questions within 5 minutes
Excellent service. They were assigned by AHS. They promptly called me and were out at my house within 2 hours. Diagnosed and ordered parts for the furnace. Installed parts the same day they arrived. The technician, Chris, did an excellent job! Thank you!
This is an amazing company with great staff and repairmen. Every time we use them they always fix the issue, never try to upsell things we don’t need, and give us fair pricing. Their customer service is unmatched, at all hours day or night, and they are very responsive! I recommend this company for any hvac issues or routine maintenance, they are awesome!
So professional and in contact with me the whole time,gave me so much extra insight on how to keep my furnace running properly that he probably didn’t have to.Definitely glad to do business again and even use them for my yearly tuneup
Cool Operator Heating and Cooling i dependable, honest and economical. They make it super easy to be sure that your furnace and AC units are always in tip-top shape. We've been members of their maintenance program for years and depend on their free bi-annual maintenance reminders and the service that they have provided to us. Chris is the tech that has come to our home twice a year (seasonally) to service our furnace and AC units and is full of good knowledge and he has been consistently honest with us. This company gets an A+ rating from our home.
We had a new Aprilaire installed also had routine cleaning. I love supporting a local family run business. Their personal attention to details goes above and beyond. If you want the best service and price give them a call. An A+ business.".
I’ve been using Cool Operator for years and the level of service provided is always top notch. I appreciate their attention to detail and thoroughness.
DO NOT USE THIS COMPANY I called Cool Operator when after coming home from out of town, My AC unit was running, but house was hot. Technician arrived and quickly diagnosed that I was low on refrigerant. Without performing a pressure/leak test, he added 2lbs of R22 and considered the job done. Now, 3 months later my house is again not cooling, and the frozen refrigerant line left waterstains on my drop ceiling in basement. Yesterday I called and spoke with a woman who said they would come out for a FEE to diagnose origin of the leak. This should have been done by their tech BEFORE adding R22 into a system with a known leak. The $350.00 worth of freon was a complete waste of my money, as I am in exact same position as I was before calling this Company.
I called early in the morning on the hottest day this year because our AC wasn't working. I received a call back that morning and had a tech (Chris) at my door 1.5hrs after that. He explained everything he needed to do and the expected costs in an easy to understand way. He was polite and professional. I very much appreciate how quickly the responded and had my AC up and running. 10/10 would recommend
Great, efficient service. Reasonable prices. Friendly staff.
Please rethink using this company! I had a tech out this morning, and I would rate it the most terrible service call ever. The tech arrived, and asked where the furnace is. I walked him to the laundry room & he just stood and looked at the heating/cooling set up, and literally nothing else. I have seen an AC diagnostic done before, they check/look the at the temp coming out of the vents, the air filter, the thermostat settings, this guy did none of that. He went out back, I did not see him connect anything to the AC unit for testing and essentially left. I asked him why the house isn't cooling down & he shrugged his shoulders and said he didn't know. He said "mechanically everything is working." If the vents do not have cold air blowing out of them, there is a problem. Then for a lack of having a answer, he tried to say the AC unit isn't large enough. Well it worked perfect the first 2 years I moved in. My neighbor (Duplex) has the same exact unit and it works perfectly! This was a complete waste of my time, and so frustrating.
The message you included was: Chris was very efficient and replaced the motor in my furnace quickly. Explained to me how to get the best heat and save money. He did a exceptional job.
Chris was very helpful, informative, thorough, and provided a great service and tips for the future. My furnace was repaired on a -11 degree day. I was not price gouged and got a great service. The company communicates and dispatches well too.
My AC went out 4th of July weekend and I needed a new AC unit. Cool Operator we great! Unfortunately for me, my Furnace went out and I had to call them back. Chris knew exactly what was wrong with it in minutes. He was on time, respectful and clearly very knowledgeable!
Just bought my Town House a year ago...so....hadn't had a chance to use my furnace yet....Well it failed the day before Thanksgiving....Saw that the previous owner had a sticker of COOL OPERATOR (unusual name made me chuckle) on the unit so I instead of using who I normally do....I decided to look them to online to read reviews. Liked the reviews so I said what the heck and called. They were at my door when they said they would be....in 60 seconds Chris showed me where the problem was and what he could do about it since he had the part in the truck.....half hour later....BOOM....DONE ...along with additional service I wanted done ...He gave me an instructive tutoring about what what was fixed and the WHY it had to be fixed so I could understand the function the part replaced served.....I LOVED IT!....the service was reasonably priced compared to what I was used to taboot.....Needless to say I took a stack of his cards for friends and family........Bob in Cary
Kathy and Todd were awesome - helping us walk through a warranty claim. They were knowledgeable and brought some insight to the process that allowed us to make an appropriate decision. They turned it around as fast as the warranty company would let them, arrived on time and installed professionally & quickly. Highly recommend them!
I am very pleased with Cool Operator. Chris was on time, pleasant, knowledgeable, thorough, and quick. He explained what he was doing and what conclusions he came to. I'm going to sign up for their Cool Club Energy Saving Maintenance Agreement. I recommend this company. Thank you.
Cool Operator never fails to deliver. We've used their services a handful of times now, and each time their technician was timely, friendly, and knowledgeable. On top of that, their pricing is very reasonable, so I don't foresee us ever switching companies in the event we need future repairs or maintenance.