Reviews (28)
All I can say is that is that it is extremely refreshing to work with people who are honest and caring and Kelly and Tess are exactly that. Working with Tess over the phone, you will find that she is very knowledgeable in her industry and super responsive in her communications. She even reached out to us a couple of weeks after the jobs were complete to make sure we followed up on some rebates we were eligible for. Kelly had the responsibility of replacing two furnaces and two A/C units and I can tell you that my attic furnace replacement was not a simple one. He had a 30” square hole in a closet to remove and install the new unit and he did so with care and patience to make sure the job was done correctly and without damage to any parts of our home. Kelly is also very good at explaining things in a way that made sense to us, and he made sure we were 100% satisfied before he considered the job complete. Thank you Advantage Air Heating & Cooling.
Advantage Air is an amazing company. Technician Kelly is the best of the best. He came to service my AC for the year and noticed a leak. He went above and beyond to fix it for me. I’ve had other companies come who would immediately go right to replacement and scheduling a salesperson to come out. While he did mention that might be an option, he said let’s see what can be done to fix it first. He explained everything to me so I could understand it and gave me options. I 100% trust everything he said. Whenever I do need to replace my AC or furnace, I will only be calling Advantage. Honesty and integrity are what they provide and they are appreciated.
I originally had another company check out my A/C unit. They quoted me A LOT of money and even advised that I call around suggesting I wouldn't find a better deal. I'm glad I called Air Advantage because they charged me ONE THIRD and came over within an hour. And they fixed and recharged my AC. I couldn't recommend them enough and will forever be their customer.
I don't write reviews that often. I found them online with the highest rating, and they don't disappoint me. Also, supporting the local business is another reason I want to go with something other than those big guys. I had a suspected issue with my AC condenser a couple of weeks ago when it was 80-plus degrees outside. Then the temperature dropped in the following weeks, so I'm not in a super hurry. I called up, and Tess picked up the phone and explained some basic ideas to ensure I understood my circumstances before setting up the appointment. She accommodated me with my schedule, and technician Kelly showed up on time at my front door. He checked it up very professionally and pointed out that my condenser's pressure was below zero, and it was already way passed its lifespan. Getting the new one seems to be the only way to go. He wrote me a quote upfront, even with the detail of the model included. Explained the pros and cons of the pricing, features, and even the warehouse inventory availabilities, etc. I paid the service fee, which was $95, and then it was waived when I decided to get a new AC installed. Surprisingly, Tees squeezes me into the same-day installation. Yes, same day, after I agreed on the payment, Tees sent Kelly to pick up the new unit in Lombard and put it on for me the same day. It took about 4 hours to finish Kelly himself, and I appreciated the professionalism and communication during the process. Kelly spent the last 30 minutes testing out the leak and pressure before he wrapped it up, and everything worked wonderfully. So my whole family can stay cool and peaceful for the rest of the night. After that, Tees will help me to register for the warranty, which I believe is an additional step they're taking to take care of their customer. Nowadays, we can simply get pieces of information or buy things online, including the service. Still, I don't really like the idea of talking to several representatives before someone knows what he's doing. M
Quick and efficient. Excellent service!
I have received excellent service from Advantage on two occasions. Last year when the A/C unit went out, they came and installed a new one same day. This year, same thing with the furnace. I had called another HVAC service provider who was going to install it for more money and could only get it done 3 days later. I was able to get next day full service from Advantage. Very professional, and Tess won't recommend things you don't need. Very happy with them.
Kelly and Steve were excellent, my basement is a crawl space and they replaced my old furnace on an extremely cold Saturday. Kelly arrived an hour after I called. I definitely recommend them, they were very courteous, knowledgeable and efficient.
My heat went out on one of the coldest days we have had this year. Advantage Air answered my call right away and got someone out there the same day. My furnace was at the end of its design life and the technician was able to get it up and working for the night and they were able to fit me in the next morning to replace my unit. The technician was prompt, extremely professional and got the new furnace installed quickly so I wasn't without heat for too long. The office staff is amazing and they register your unit for you and they get it done quickly. 10 out of 10 would recommend Advantage Air.
They were excellent to work with—friendly, professional, reasonable pricing, and they took the time to explain my new system. I appreciate the great service!!
Friendly service but more importantly very efficient and took care to clean up for an updated furnace install and new install on air conditioning. Would highly recommend.
We worked with Advantage Air Heating and Cooling for the past 2 years. We replaced our entire HVAC system and AC's the year prior and had an unfortunate accident that smashed our AC's beyond repair. Tess and Kelly were extremely helpful and understanding about our situation and had someone out as soon as possible. I would definitely use them again!! Thank you for everything!
These guys are amazing! I called them due to my AC not working, they came same day and the tech was incredibly personable and helpful. Ended up needing to buy a new AC unit and he made it happen same day as well. They all went above and beyond in the most helpful and friendly way possible. It was a bit concerning to make a decision for such and expensive thing on the spot. But in hind sight the pricing was beyond competitive and the service was top notch. I will use them to replace my furnace in the fall.
We have had Advantage service our AC and furnace for a couple of years now, and they are simply wonderful. Tess, who schedules appointments, is quick to respond to calls and texts. Kelly and Steve are the technicians that we have worked with. They are careful and thorough, and they both take time to explain and even demonstrate what they are doing and why. We trust Advantage, and we appreciate their honesty when it comes to what service needs to be done. We highly recommend Advantage!
I’ve heard a lot of complaints from friends and family about HVAC companies, so as a new homeowner I was nervous to have someone out. But my experience with Advantage Air couldn’t have been better. Tess in the office went above and beyond to get my needs met and Kelly the technician was wonderful. He was very professional and took the time to patiently explain the problem. Going forward, I will not be using any other HVAC company besides this one!
Advantage Air responded to our call requesting service very quickly and had a technician at our home within the hour. After diagnosing the problem (the a/c compressor needed to be replaced), a new compressor was installed within 48 hours. Work was neat and completed timely.
They were very quick to respond. Showed up after hours on a hot day. Professional in their talking and fixed the issue next day.
I’ve used Advantage Air Heating & Cooling for many years for all of my rental properties. Whenever one of my tenants calls me with a problem with the heat or air conditioning, I just let Advantage Air know and they take care of coordinating an appointment with my tenant. Always fast response from their office and flexible appts to work with my tenants. The Tech will let me know what they find out is wrong once they go there and will get my approval for the repair if needed. They can even email me an Invoice to pay online which makes it very easy for my bookkeeping of expenses for tax deductions. I’d definitely recommend Advantage Air in Lisle and Naperville for heating and ac repair.
I highly recommend Advantage air as all their employees are very knowledgeable on HVAC and they care about their customers and their customers needs/budget. We moved into a new house and within 2 months we needed a new HVAC system. After searching around google we landed on Advantage Air Heating & Cooling, and could not be more pleased with the service. From the initial call all the way through the entire process Advantage Air went above and beyond. When I initially called Advantage air, the first thing I noticed is that they attempt to service the issue over the phone, before sending a tech out. I spoke with Tess who was extremely knowledgeable about HVAC system and knew all the right questions to asks, before determining if a mechanic needed to come out. I realized that they operate with the customer in mind and taking all necessary steps to help save us money. When the mechanic came to the house, he was very friendly and very knowledgeable. He was able to diagnose the issue quickly and then gave use multiple options, depending on our budget. After the initial service visit, we received another call from Tess, who walked us through the multiple options again, and then provided her expert opinion, and additionally Tess helped us find extra savings to help make the cost work with our budget. When the team of techs arrived to install our new HVAC, they were quick and minimally invasive. I highly recommend Advantage air as all their employees are very knowledgeable on HVAC and they care about their customers and their customers needs/budget.
We have used Advantage Air Heating & Cooling for years and they always us with prompt service at a reasonable rate. Thank you.
I cannot say enough about the service provided by Advantage Air Heating & Cooling. Our AC went out on a Sunday and we contacted them for a quick repair. They came out on a Sunday, worked on our aging AC system for more than 3 hours and got it working, but ultimately they were unable to fix the original issue given the age of our system. Despite a heavy schedule, they returned the next day, replacing our AC unit. While swapping out our AC unit, Kelly saw additional issues to our furnace and ductwork and spent 4-5 hours repairing the poor workmanship provided by an agent of our home warranty company. The shotty workmanship was contributing to our less than optimum air circulation and Kelly and Steve repaired the system after replacing the AC unit. Unnecessary, but much appreciated as they saw a problem and fixed it. I would 100% recommend them to anyone looking for exceptional service, quick response and trustworthy personnel. This was one of the best service companies I have ever had in my home.