Reviews (100)
Not guaranteed to show up. After scheduling weeks in advance, Jesse called 30 min. before my appointment and left a voicemail asking to reschedule, then gave my time slot away without ever talking to me. When I called asking why they were late, the rep. told me she assumed I had forgotten about my appointment because I "did not call back fast enough." She did not take responsibility for cancelling my appointment and blamed me for not answering their call. I was not offered any meaningful accommodation for the mistake, even after telling her I had taken off work and had been at home waiting the whole time. 2 stars because I had a good initial appointment with them, but will not be using again.
We have had excellent experiences each time we have used Jesse. The technicians are knowledgeable and explain their recommendations throughly. We appreciate their hard work and kindness!
Always very satisfied with their quality products and services. Friendly, professional personnel.
From the first phone call looking for help with my fireplace, everyone I spoke to was professional and so kind. They set clear expectations and when the needed parts came in they were quick to get me on the schedule. The young man that came to my home was professional, kind, and friendly. He did a great job quickly. The price was completely reasonable as well. We are new to the area and will be calling on this company for all our HVAC and firplace needs!
They are easy to contact, fast to respond, quick to evaluate issues, & quick to formulate & estimate your options for a solution.
Technician was knowledgeable, polite, friendly, and performed the installation in a timely manner. Very happy with the results!
Very helpful and knowledgeable technician.
Re-lit fireplace pilot light
Great customer service. Came out same day when they said they would. Replied to me quickly. Had them come out because my Inducer blower motor was out. I told them that was the issue on the phone and yet they still charged me the $90 diagnostic fee, but that is understandable. Biggest reason I called them was I knew I wouldn’t be able to get the part I needed to fix it same day. And this is where I have my only issue. Looking online, OEM parts ranged from $100-$200. With one or two sites quoting around $300 for a kit that includes gaskets and the likes. Jesse was nice enough to sell me the part alone unlike other service providers or supply stores where you have to be a contractor to buy from them. However, they quoted me more than 3x the amount just for the part. Now I can’t confirm what their cost on the part is but it very much feels like they know I can’t get the part easily so they are taking advantage of my situation or anyone else’s. I don’t think they are just targeting me and probably have the same pricing for all but it does come across as a bit shady. To sum up… if you feel comfortable repairing yourself then go that route. If not then I would recommend them.
Ryan was great, cleaned the pilot on the fireplace. Great job!
Did a great job came in a fixed by fireplace in less than 30 minutes thank you
As always, Jesse's office staff was friendly and helpful and the repairman was very nice, knowledgeable, and clearly explained the problem with our furnace and the solution. We continue to be one of Jesse's grateful long-term customers and highly recommend their services.
Amazing team from the desk to field. Highly recommended
All employees were knowledgeable and courteous. Will call for service if needed in the future. Highly recommend.
Right before the holidays our furnace decided to turn belly-up, and that when the temperatures were about to drop to negative F. We are grateful to Kevin from Jesse for a super fast and professional repair of the issue. Merry Christmas to all at Jesse, we're lucky to have you.
Prompt, courteous, and professional, definitely will use them again.
The service man had been here before so he knew the furnace and where the thermostat was. As before, he was friendly and polite, was thorough, was willing to explain what some parts I didn't recognize were and cleaned up what little mess there was before he left. I've used Jesse for years and this was what I have come to expect from their people.
Ryan did a great job. He was very friendly and professional. I would definitely recommend this business.
Professional. Courteous. Knowledgeable of service call and what needs to be done.
We have used Jesse H&AC for many years. Their service team is always punctual and very professional. They keep our heating and cooling systems in top notch working condition, and always appreciate their help!