Reviews (66)
We have been using Ace and A for over 20 years. They always give friendly and great service! The technician Fred is the best!
A year and a half ago they installed a complete new system for us. I needed them back today to take care of my poor upkeep of it! They were fantastic both times! They came relatively quickly and were extremely thorough. Today Jermaine checked off all the boxes and then some. He made sure every aspect of our system inside and out was in great working order.
Good
We have been with Ace & A for over 15 years and continue to have great service! Everyone at the office is friendly, helpful, and knowledgeable. We've liked all of our technicians over the years, but Fred, who has serviced our systems for the past handful of years, is absolutely wonderful! He's very honest and knowledgable and so friendly at our appointments. We highly recommend Ace & A to anyone who needs service.
Our heater stopped in the middle of a winter storm and the lady called me and helped me fix the furnace over the phone. Wow.
Family has been using them for almost 30 years. Sadly, we had to let them go. Their service has become poor. It took them 4 times rescheduling in spring just for a routine checkup, gave us every excuse in the book. My family had just lost my father unexpectedly and our A/C was on the fritz. We were struggling at the time and did our best to understand that staff was short, people were sick, everybody's AC was needing service. But, getting the run around for 3 months? And now again, when scheduling a month in advance again? Sorry Ace&A, but we have to let you go. 30 years was a long time and we felt forgotten.
Always on time and very friendly. Explain any service that may be needed in future and what was done on service call. Fred is the best!!!!
Updating my review to 4 stars - Ace called and made everything right. They said they have never had an issue like this before, and I believe them. The technician was very knowledgeable and helpful, I just wouldn't have approved the extra charges. Would be five stars without the hiccup. Very disappointed with this company. I had a weekend call, which comes with a $150 charge just to come out - which I OK’ed. The technician came out ~ 6 hours later which was awesome. And, he even fixed the issue quickly which was even better (and it was only another $98). However, what wasn’t great was that my total bill was ~$750. He stayed after fixing the issue, inspecting the air handler and AC unit which I assumed was normal protocol. Then, he started cleaning the outside AC unit which I thought was strange but maybe he’s just thorough. I should’ve known - the bill was 3x the amount it should’ve been which is just terrible. All of the things that he did to my HVAC system may very well have been very useful, but not telling me that these were extra charges or even explaining what they were, and letting me decide for myself, and then charging me FIVE HUNDRED extra dollars is extremely unprofessional. I’d recommend these guys in a pinch if you absolutely have to, but my experience with them left me very disappointed. Not a great way to run a business. * I called them after to hours, and got their voicemail (as I’d expect at 8 pm at night) so I haven’t spoken with ownership yet. I’ll update this review once I hear from them.* 9/10/22
We have used these folks for over 15 years. They are prompt, professional and on time!. The office staff is always very courteous and helpful. I highly recommend.
Came out and fixed my motor. Quickly
When we bought our current home, we signed up for Ace & A's annual maintenance agreement on the recommendation of the previous owners and have had very positive experiences with them. We've had a couple of minor issues as well as the regular maintenance visits and they are always prompt, courteous, and explain things thoroughly. What I like best is I can email them if something comes up outside regular business hours that needs prompt attention but is not an emergency, and they respond very quickly and put me on the schedule for the next business day.
When my A/C died on the middle of June, I was desperate. I didn't have a go-to HVAC company so I went to Google, read reviews and decided to take a chance on Ace & A. Within a few days after that first call, the techs came out, confirmed that my unit was irreparable and replaced it. I also purchased a maintenance plan and get check ups twice a year. I am very pleased with the service overall.
I have been an Ace &A customer for several years. They have been reliable with competitive pricing. They installed new heat pumps this year.
Great company and super nice team of professionals. Always on time and have always done great work. I would recommend them to anyone!
No Experience with this company
I called on Ace & A when our gas furnace broke down, on the weekend, of course. On the weekend, you leave a message on an answering machine. Within 30 minutes, they called back. Within an hour, a technician arrived and was diagnosing our heating system. A part was needed and could not be ordered from the supplier until Monday morning. First thing Monday morning, I got a call back telling me the part had been ordered and was being delivered the same day. Before the end of the day, the technician came back with the part and installed it promptly and professionally. They also answered my many questions and were very professional. Definitely going to use this company again.
They're okay.
Not sure I would trust a business that doesn't know their correct address (You are on West College, not East College). Just say'n
Installation issues of an attic furnace & A/C unit. Units were too large for the pull down stairs, and much disassembly had to be done. Technicians left boot marks on wall as they struggled. When paying I was told the wrong size equipment was ordered, mainly due to personal issues. Complained and got no response. Undependable. Update - Trying to get service on a disconnected furnace vent. Promised service time not met and can not reach anyone.
I work there