Reviews (54)
Wow. Just had Mitchell do my semi annual maintenance on my Taylor installed Carrier Air conditioner. He did an outstanding job and explained everything to me. Taylor is lucky to have him as an employee. Excellent young man! Also kudos to your on line chat - you really do answer right away. You have the big boys beat(AT&T, FPL etc., etc) by a mile!
Honest. They call you back. Great service.
Awesome as always.
Excellent Crew and a Quick repair.
The AC on our second home in Vilano Beach wouldn't switch from heating mode to cooling mode when warm weather came so I called Taylor to fix it. After lots of back and forth on when I'd be at the home, they sent someone and I paid about $500 for Taylor to do something. But they said they would need to order another part and it would be another $1200 (as I recall). Since it was so much money they suggested I should just buy a new unit for $4500 and if I did they deduct the original $500 I paid. Such a deal. Instead of moving ahead with Taylor I called a competitor, Climate Masters. I paid them $130 for a service call and they said they needed to order a part but it was far less than Taylor. They installed it and added freon for just over $500. They never mentioned the need to buy a new unit. They even looked up and found the broken part was under warranty so that saved me money. That's not my only complaint with Taylor. Over a year ago I prepaid Taylor for 2 preventative service calls for this second home in Vilano Beach. Taylor serviced it once but never the second time. However they sent me a renewal notice to pay for a second year. When I called and said they didn't give me the second service they said they sent someone out but we weren't home so they left. Because this is a second home, we have a keyless deadbolt lock so we can let suppliers in. We also have a ring doorbell. Taylor never called to get the code before they said they were at the house, and Ring never notified me they came. Is it logical that I would have refused to give them the code to get service I'd already paid for? Taylor brags on being in business 71 years. They boast of awards on their website. I'm sure they do a good job for some customers. But can you blame me for giving them one star and hoping to warn potential customers to get their AC service elsewhere? I've already told 2 friends about my experience and both said they'd heard bad things about Taylor from others. Buyer beware.
I had the best experience this past weekend with Taylor Refrigeration. I noticed as I was making final preparations for a party on Friday evening, that my home was not cooling off. After attempting to trouble shoot, I realized that I needed professional assistance. I reached out and was promptly in touch with a technician. He was able to be at my home within 20 minutes! He quickly assessed the problem, had the necessary equipment in the work van, and was able to get our home cooling immediately! He saved the night for sure! In less than an hour we were up and running! I appreciate having a trust worthy company that will come after hours, with a friendly and knowledgeable technician!
The best! 💯
Awesome company great service
No one better!!
Jesse and Kyle installed a new AC unit today. They were efficient, knowledgeable and courteous. Wouldn’t think of using anyone else in Saint Augustine for a/c services.
Very good company 👍 They always answer their phone quickly; are professional; the appointments I've made have always been on time. My A/C has been great thanks to Taylor!
Thank you for your time and service. It seems an A/C unit always has a problem in the summer. Your tech, awesome. He apologized from the beginning that he had a busy day. Once he got to our home, he had us up and running in fifteen minutes. Thank you Taylor Air!
Great customer service- wonderful people who care work here!
Every time I call they get out to ascertain the problem and get it fixed. I have been very impressed with both the office staff and the technicians. I wouldn't use anyone else!
I am a regular Taylor customer. When my AC unit stopped working at about 1 p.m. on the Friday before Memorial Day Weekend I called them. They had a crew at my house within 45 minutes and quickly diagnosed and repaired the problem. I highly recommend them for HVAC issues, including maintenance and prevention. Thanks, Terry. Thanks, Taylor.
Great company !!! Would never use anyone else.
The work was not an issue besides the tech over spraying red corrosion spray paint on the side of my house. The issue is with the games that they played on me. Tech and lady on the phone said they give a military discount 10% off the bill when the payment goes thru. A week later they charged my card $1240 and did not give me the discount. Called in and they act clueless like they didnt say that to me. Cant recommend these people. If you’re a veteran stay away, they will play you.
Great service. A bit pricey but very honest people. They tell you the problem and no over or under charging.
I was so impressed with the service I received when I called, I immediately purchased their maintenance package as well. The tech knew what he was about, and was very thorough in checking out my system. Great company! UPDATE: Called them again last month. Tech came without a mask, and didn't even seem to think anything was missing. Still good service, Still got what I needed, and I am glad that I was, at least, wearing a mask. I gave the tech a mask, and he took it with him. I would reccomend that you ask for a person with a mask, that will probably work fine. Little respect for the customers' health, okay?
Great people providing excellent service