Reviews (100)
Had this company come out today, after AC was leaking. Turns out air exchanger was clogged, Logan cleaned the handler out, cleaned the fan, the enclosure, cleaned up his mess, explained everything I needed to know, and even some more! I will definitely be calling this company again for all my AC needs!
The absolutely ONLY thing I was impressed about with this company is how fast they were able to come out and give me a quote. The tech quoted me $11,085 for a new unit. Knowing I needed to finance it, he NEVER once said anything about owing double or more and that 11,085 would be if I bought it from them outright. Way to rope you in buddy. When I called the finance company to get a pay off amount, the woman tells me I entered into a five year contract for $27 thousand bucks! I get that it was my fault for not reading line for line on his tablet, but when me being a considerate person, I wasn't trying to "keep" him any longer as he was already here for what seemed like forever and he was acting like he really had to go. You know, other appointments and such. The crew that came out to do the work, was supposed to take the old slab with them, but instead, I later found it out in my back yard where they hauled it to and dumped. I also picked up five five gallon buckets of trash they left around the area they were working at. My advice to anyone, is READ EVERY LINE AND ASK QUESTIONS!!
Logan was able to come out the same day after my ac went out. I called the company I bought my AC unit from and they could not get me in for 4 days! Logan fixed my ac quickly and was professional.
I’ve had them out for both a/c work and plumbing calls in the last two weeks and both times the technicians have been fantastic. Brandon is the a/c guy who helped us out, and he was courteous, thorough and happy to explain what he was doing and what we could do to prevent the same problem / other problems from happening again. Today we had Jake out to help fix a leaky toilet and terrible flow on the kitchen faucet, and he was also really nice, personable and offered different solutions at different price-points so we had options, and made all repairs really quickly and cleanly. Both guys are awesome!
Called heatwave to reinstall a water softener which I relocated from my old to new house. Plumbing was kept in place and only the in/out lines needed to be connected to the main water line. I was quoted $1,300 for this job! Furthermore, their ad post said free estimates, that simply isn’t the case since they charge a mandatory $100 transportation/arrival fee.
Rob was awesome from my first call. Dan when he came to my home was a pleasure he looked at my unit knew it’s would cost more to fix it than to replace it. He did not try to sell me any thing extra that I did not need just to make a dime. I was with out air for a week before Dan showed up 95 degrees in my home all day it was unbearable. Dan was there on a Thursday and had my unit delivered and installed the next day Friday. Before Mother’s Day I was impressed on the quick turn around time. Andre and his helper I did not get his name. Where both super professional and nice guys when they came to do the install. They where here for a while doing my install it was not a easy task. And it being Friday , they did not try to rush the job to go home. They stayed untill the job was done right and I was happy with the install and untill the inspector signed off on it. They cleaned up behind themselves very well. My home is now nice and cool my family is happy and so am I. I would recommend this company to anyone.
Always a great experience. The technicians that came to the house were very knowledgeable and friendly. I will recommend this business to anyone who needs a/c service
Heatwave installed an air conditioner and handler for me. They removed my old one and replaced it with a brand new one. They worked with my schedule and we’re absolutely the best. The technician DJ was courteous, professional and super polite. I would highly recommend this company for any heating and cooling needs. Love Heatwave. Sincerely Mrs. Lopez
Dan came in and did a complete ac analysis on my 5 year old module home. Dan recommended increasing the celling vents to allow proper air flow and change from what turned out to be a 14 year old air handler with a larger (4ton) system. He was able to do a direct plug and play that saved me thousands. The 3 man installation team did a fantastic job and the house is unbelievably better the what wound have been from the home builder. Great job by all. Thank you.
I did a chat on the website to get an estimate on a new HVAC install. After getting all my info. Booked the time slot from 3-6pm and then the rep is telling me it $100 to $125 for weekends and after hours. Do you agree to the charges? Are you kidding me. You want me to pay for an estimate? Put that on your website and start the conversation with "we don't do free estimates" Disappointing and waist of time. Your company just lost $10k.
My HVAC needed a tune up. The two young men who did the service were knowledgeable, professional, and friendly. They explained everything they were doing which included cleaning the inside and outside unit, flushing out the drain line, cleaning the pump, checking the thermostat, and ensuring the temperature coming out of the vents was within the correct range. I will definitely be using this company for all future tune ups and/or repairs!
This is without a doubt the best company I've ever dealt with! They have always come when called do not make me wait there service is impeccable! I called this morning and within an hour they were out here to fix the AC. Their employees are professional courteous and even get along with my dogs. You could not find a better company.
Very quick response to our call. Tech was knowledgeable and polite. Even with me hovering over watching what he was doing. Cost was very reasonable even with it being after what I would call normal working hours. Hope we don't need them anytime soon but will call again if needed.
Called HeatWave last night around 10 PM to schedule an appointment for the next day because my unit wasn't turning on after it cooled down to the set temperature. Logan was out the next morning at around 9:30 and was able to get my AC working in about an hour with no trouble. He was extremely polite and courteous, and I would not hesitate to recommend him and HeatWave to anyone needing AC work.
Had heatwave come out recently to do my moms duct work,dan the manager was the sales guy who came out, and I ended up paying 5 times more then any other company I called expecting them to do a good job. After installation my mom was complaining about a lot of dust coming through my vents, so I had my brother go up the other day to check it and found that half of the duct work was kept the same. I paid more then 15 grand to have all of it replaced and what I got was taken advantage of. Probably thought my mom wouldn't check or wouldn't notice but we found the problem. Would never recommend I mean never recommend heat wave to any one who is look to install. Also called and asked to speak to the manage, never got a call back which from previous comments of other people didn't expect to.
Polite, professional, prompt and prepared. 5 stars all around. Workers came out and installed the new a/c unit without issue in just a few hours. Took the time to explain and set up the Wi-Fi thermostat for me and for their work I am truly grateful. Thank you.
They were very responsive. They called me to get approval on repairs which I really appreciate. The repair was done, and AC is still working. Both times I have used them they have been very accurate with the problem the AC Has. Both repairs have worked.
I HIGHLY recommend HeatWave for your HVAC needs. They do a thorough job. They are professional and have competitive pricing. And they are pleasant to deal with, a real plus! If you are in need of the services they offer, don't hesitate to contact them.
Logan is very kind and professional. I was really worried that it was going to be an expensive repair but it wasn't! He's honest, didn't try to sell anything and within a 1/2 hour, my house was warm and comfy! Thank you very much Logan!
Logan came out to help us with getting more circulation in our bedroom far from the unit and he was excellent. Very professional and did a great job. thank you logan for your work and just being you. Awesome.