Reviews (100)
We like the service of this company, they always come on time and solve all our AC problems, if the management team reads my review, please pay attention to the scheduling department because they always forget to arrange for technicians to come to check our AC as part of the service they provide once every 6 months . For the price offered is quite reasonable.
AC went out Wednesday and the earliest appointment they had was Friday from 10-2 perfectly fine. Friday comes about and the tech apparently shows up at the house at 9:30 and then leaves not one phone call or attempt was made to let us know they were coming earlier then what they scheduled for us. After contacting the office they said there was nothing we can do but schedule another appointment for Monday. You do know it's Florida in July right? it's 90°+ in the house.
Oscaly was fantastic. Can't say enough great things about his professionalism and hard work (especially on a hot summer day). Thank you!
James serviced my AC today. He was very friendly and even threw in a few jokes. :) He gave me some tips on how i can deal with this issue of it happens again. I appreciate the great service.
are the worst. In order to get the job from the insurance, they say that they do have an appointment available. They have date and time. and then on the day of the appointment they give you some excuse like the employee's car was damaged and he can't keep it and then they change the appointment. This has happened to me with this company twice. they are the worst of the worst.
Tim was the one that finally figured out what was wrong with my HVAC system. I am so grateful that he fixed everything for us. Thank you so much Tim you are awesome!!
One of the work called jason was extremely rude and had my outside unit completely disassemble This air conditioning company came to my owned home to fix a cooling problem and ended wit them leave our house wit our outside unit still disassemble, I ask him multiple can you put everything back together like it was before yu took everything apart, but he took off in his van with are unit wiring exposed and we had to buy a new air conditioning unit cause the new people that came said that they mess it up to the point that it need to be replaced
Technician was on time and knowledgeable. Did a thorough evaluation and was friendly.
If you want to spend a week in June with no air conditioning then Air Zone is your company. Air Zone installed a brand new unit in May of 2016 and we had nothing but issues since day 1 with the unit and with the company. The unit was installed incorrectly and the drip pan would fill up with water making the unit stop working and somehow it even overflowed out of my attic and into my closet. They had to repair the water damage caused by the improper installation of the unit. When we first got the unit they eventually came out two times and they were able to re-install the unit correctly. There were two other major parts inside the unit that went bad and had to be replaced in the past 7 years. Over the past 7 years I have been left with no air conditioning in the middle of Summer a total of 4 times. For the past 7 years I even had a service contract with them to maintain my unit every 6 months so the unit was regularly maintained by them. They came out last summer for my routine maintenance and the following day I had no air conditioning and my capacitor went out. This past week my air conditioner went out and they have sent 2 technicians and have not been able to identify or resolve my problem. The first technician that came out conned me and told me that the capacitor went bad again and that I should install a “booster part” that cost $285. Keep in mind that I changed my capacitor a year ago and capacitors typically last ~5 years. That was not the issue and I have been without air conditioning for almost a week. They are sending another technician on Monday to try to “figure” it out. So be warned if you use them.
I had an exceptional experience with Ken whom came to my home on time, and he gave objective feedback right away on the issue of my A/C unit. Ken was to the point, no nonsense and professional. I would recommend using this company, and if Ken is available, asking for him. I was satisfied with the service, and Ken communicated every step he took in resolving the issue with me so that I understood the events of the situation.
Tim, the technician, was very professional and knowledgeable. He made some excellent suggestions to eliminate future problems. Web site lists veteran discount; I did not receive my veteran discount which was my fault because I didn’t ask. Repair was great!
Prior to June 21st I had been having some issues with my air conditioner not cooling. On June 21st Kevin from Air/Zone Tampa Bay came by the house to assess the issue. It looked like the fan motor had gone bad. After ordering a new fan and motor, two days later Brandon came back to install it. Thank you Air /Zone Tampa Bay for great customer service.😃😃
I felt like I received an honest assessment of the issue with my a/c and a reasonable quote for the repair (esp. compared to other companies that were called to address the same issue). Will definitely be using them for the repair.
James responded to our service call timely and immediately went to work to assess our issue. Not only did he find the a/c motor going bad, but got the unit to run until a new motor can be installed. I appreciated that he was patient enough to answer my questions, give us advice for maintenance going forward, and providing options. Love that Air Zone is a local, family owned company.
Jim came by to see me on Saturday and was able to take photos and illustrate what was wrong with my a.c unit. He gave me solutions to address why my breaker continues to go off (pictures illustrated debris in my unit that needs to be flushed out in addition to other issues to fix) - although the bill is for a little under $600 - I am hopeful that this will resolve my a.c issues.
We used AirZone at our previous home and were impressed by their level of service and attention to details that we decided to use them once again when we moved to our new home. The techs have always been professional and very knowledgeable and explain things in detail. The cost has been reasonable and the service has been done as promised. I would certainly recommend Air Zone for your homes HVAC needs.
Oscaly did an amazing job , he was very detailed and cared about making sure everything was air tight and looking good.. he went above and beyond to help !! thank you very much!!
My technicians name was James. He was extremely professional, and I will hope that in the future should I need service that he will be the one to come and take care of me.
James came out to look at our AC unit. He was very knowledgeable and friendly. I would definitely have him out again, and recommend him! Thank you James!!!
Our technician arrived on time and was very professional and thorough. I've been a customer of Air Zone for three years and I'm very pleased with the service.