Reviews (32)
Fast & Reliable service. Very fair prices. Tech was honest and did not push anything. Young woman that answered the phone for appointment was extremely polite and accommodating! Nice job all around.
Thank you Jake from Mason Air Conditioning & Heating, you gave my wife outstanding service and fixed the issue. As a Test Adjust and Balance agency I deal with numerous companies and appreciate one as honest and reliable as you were. Thanks again, Kerry and Debi Reardon.
At 2pm On a 90 degree Wednesday my AC failed. I called 5 companies big and small and asked please can you send someone out today. 3 said , sorry maybe tomorrow morning or afternoon. 2 said “Will” try today MaSons called an hour later, came by, diagnosed the problem ( burnt motor and capacitor) and the parts needed. To save time they asked if I could pick up the parts in Jaxs instead of waiting for delivery. By 2pm Thursday my AC was running again. Thank you Mike and Stephanie great job.
We had been without air conditioning for 3 weeks another contractor had diagnosed and said he would be back. Although he was over booked he came to the rescue and fixed our unit in approximately 1 hour. Super great guy, very professional, precise, and an all around great person. Even taught me a few things thank you david Mason it was a pleasure.
We needed a rush job with a real estate closing. They came out quickly and took care of the problem right away! We were informed about what to expect in the future with the unit and what the options were. We will continue to use them as they have always shown us what the problem is and what needs to be done, without the pressure sales. A+ Professional, respectful, educated, fast and honest!
On one of the hottest days of the year here in Fernandina Beach, my A/C stopped working at 5 pm on a Tuesday afternoon. I called Mason and hoped for a miracle thinking they would be overwhelmed with emergencies like mine. Mason installed the HVAC system several years ago and has been servicing the unit ever since. I got the after-hours answering service, never a good sign with most companies I have dealt with in the past. Much to my surprise, I got a return call within 10 minutes. The tech was here a short time later and had the HVAC running again with a loaner fan assembly in no time. Needless to say, I appreciated the incredibly prompt service and can’t say enough good things about Mason.
Called Masons at 4pm on Saturday. My AC wasn't working. Dave Mason came by within 2 hours with a replacement fan.. Doesn't get better than that! Thanks for the great service Masons!
I called Mason A/C when our AC had stopped working and they were at our home to fix it within the hour! They had it up and running quickly and we were super impressed with their responsiveness and quality of service. They even called back later that day to make sure everything was still up and running. Highly recommend.
Thank you so much for consistently providing fast, reliable, honest hvac service and repairs to island residents for decades.
Exceptionally prompt and courteous. Thorough explanation of necessary repairs.
DO NOT GO. GO TO ARCTIC AIR INSTEAD. They’re a bunch of con artists and very unprofessional. I was quoted to replace a unit, and when they came to replace it, they installed a lesser quality unit. The quoted price was paid for and when they deemed it insufficient, instead of trying to work it out, they illegally trespassed into our gated community without permission and removed the unit in the middle of quarantine. They didn’t return the unit they replaced and when asked about it they said, “it’s in the junk yard. If you want it, come get it”. I wouldn’t recommend them to my worst enemy. Highly unprofessional and horrible business practices.
This company is dishonest and unprofessional! They installed a an AC unit that was totally different from what we agreed on. I showed them a quote from a competitor which showed the make, model and price and said if they would match it and could do it right away, the job was theirs. They installed a Comfortmaker unit instead of the Carrier I asked for. I was not aware of it until it was already installed! I made them aware I was not happy and they said they would get back to me. They never did. I sent an email about my complaint and they never replied. The unit they installed is a cheaper system the quote I gave them but they were still charging me the price of the other. I sent them a letter and a check for partial payment. That same day I received a text message when I arrived home from work that they were in the process of removing the system. I walked outside to find it already gone! No phone call, message or email beforehand!
I can't say enough good about these guys! We needed an HVAC system QUICK! I called 3 different companies and these guys were almost $2K cheaper for a new unit than anyone else!! Not only that, it was installed in less than 48 hours. Use these guys!
I have used Mason’s AC for several years now and only had the best service ever. Three years ago I called Mason’s for a quote on the AC unit, David worked with me to give me a great price. He installed a great product and services the unit for me. I just bought another place in April, I called Mason’s again to check the unit and to make sure I was good to go. David went that day and gave me an excellent service. His prices are reasonable and he is quick to respond. The staff is great also, when you call the office, Tammy, will help you and make the schedule work for the service calls. This is a great company and good people! I will continue to use Mason’s AC.
We absolutely would hire this company for home or business! We had 2 units installed in our business and it cut our electric bill in half! Great communication, service and attention to detail. If you want the best company in town, hire Mason's Air Conditioning and Heat!! Best people in the business!
I have known Dave Mason for over 20 years and I would not consider buying an HVAC unit ANYWHERE else - certainly not a big box store. What I like is the great hardware at a reasonable price and personalized service with ten year guarantee.
Great people, quick service and Tammy in the office is fantastiic.
Recently replaced all 3 of my AC units. They did a great job! Very pleased with their work.
It is very challenging to find fantastic customer service coupled with quality products and professionalism... Mason's A/C & Heat is just that. The service starts at the top. David Mason is one of the few service professionals that does exactly what he says he will do! We have been working with David Mason and his team during a new construction project. They had to start from scratch with new duct work all the way to the furnace and condenser installation. I highly recommend these guys! If you want quality work and amazing customer service from a team of genuinely nice folks, don't look any further!
Unbelievable prompt and courteous service. AC went out on a steamy weekend and I was expecting a big "emergency response" expense. Instead, what I got was some guidance from Dave Mason on what to look for as the cause of the problem. I did what he told me to do (clogged drain pipe) and the fix was easy. He did not need to come by, I fixed it myself, following his directions. I tried to pay him for the ""advice call" but he rebuffed me and told me to call again when I had something more serious. Great guy, who knows how to keep his customers very happy. Jim Klauder