Reviews (100)
Please stay far away from this company. The technical support agents have no clue about the technical operation of the units. I called numerous times in order to obtain information about he sizing of the units. I was always asked what size space i was trying to heat or cool, but never asked about ceiling height, state location, kitchen areas, insulation etc. This all makes a difference when picking out the size unit you need. I decided to place an order anyway after I did more research. The only reason for this is because of the warranty. Many companies void the warranty if you self install and make contractors will not touch these units since they are "sour" in regards to not purchasing the units through there distributor etc. With installation cost exceeding 6 thousand dollars, it is a no brainer for someone who is handy to install themselves and still retain a warranty. Most of the competitor units are white-labeled by a large company named Midea who is one of the largest, if not the largest manufacturers of HVAC units in the world. I decided to try Parker Davis because they are located in the USA, even though they source production overseas for many items, it is nice to have a company still supporting American workers. I ordered a unit and was told I would receive information on Monday about my order. No information was received. Called on Tues and had to speak with my rep "who was out to lunch". I never received a callback and had to call them again. I was then informed that they were out of stock of the unit I ordered. I lost my cell signal, and they didn't even bother calling me back. I followed up with a manager on 6-21-23 in regard to my dissatisfaction in a professional manner. It is not her fault that they have many employees who are not skilled with the product they are selling. She heard what I had to say without interrupting me and stated she would pass the information along. This further goes to show you that this company is so massive, a
Am taking a moment to pass along recognition for this company for being supportive with information for a great line of products. My sister bought her first mini-split from Pioneer years ago, and was so impressed that she showed her friends as well ... they put units in each home and were amazed at how much better the home climate was and at substantial savings. I cannot think of any way that the company can do better! Great product, service, prices, quality, delivery, support!
3 years after purchase the main bearing from the fan began making noise on my Pioneer unit and I contacted their support. Less than 5 minutes later a new motor was en route to my house. All covered under warranty. Great experience!
Update 4/13 they reached out and said they would help resolve this issue, they sent out parts and we will run diagnostic mon monday then I will update this again. ZERO SUPPORT, 2 YEAR OLD UNITS OVER COOLING ONE DAY, NOT COOLING THE NEXT DAY. STEER CLEAR
Got an 18,000 BTU minisplit from these guys and it’s been great. I’ve got it set up for my home gym and have had no issues—-blows cold air and is more than sufficient for its size as far as how strong it is. Outside unit is extremely quiet as well as the inside unit. Remote works great and with the Wi-Fi module I can remote access it through the app and schedule it to come on for my early morning workouts. Great app too. It’s not some garbage app that is buggy and doesn’t connect well. Great company and support responds quickly when contacted!!!
This is the company who handles all the pioneer unit warranties. I had a unit with a manufactured date that was 4 years ago, but they refused to honor the compressor failure under warranty because “I didn’t register the product”. If my manufactured date was over 5 years ago I could understand this, but with their being no question that the unit was used less than 5 years, this feels like a sneaky way to get out of honoring their acclaimed 5 year warranty.
I called two days after I ordered unit and left voice mail to Angie no response so I left email to company would get back to me. Well still no response to voice message or email. I finally got invoice because I threaten to cancel order. It's a sad way to run a business especially new customer. I won't be using this company for squat!@
I purchased 4- WYT036GLFI19RL systems and have been using them less than a year. I have had nothing but problems from all but 1 of the units. The units are under powered, and set temps are way off (set cool to 71 and the room will get to down to 63) Today HVAC came again to check a unit and the compressor is bad. It is covered under warranty and they are sending out a replacement but I'm on the hook for the labor intense swap out required. I have LG units at a different location that have been in use for 3 years with not one issue or servicing required (only cleaning of filters). Pay extra and get LG mini split units.
Very helpfun and accommodating! great service and support
No follow through once they have your money! Ordered 2 units and they both arrived damaged. Emailed and called for months. They always promised to send me the replacement parts but never did. Now that it's cold, one of the units isn't defrosting. They promised to send out replacement parts but here I sit with a $2500 piece of junk that won't heat. Frustrating to say the least. Purchase something from a reliable "local" dealer so you can walk in and they have to face you. The nice thing is I'm a retired HVAC contractor and I've been steering everyone away from these guys! They got my $5000 but their lack of customer service has cost them 10 fold and I'm not done yet!
I've had the minisplits installed for less than week. Cannot get the wifi or this error code to go away. I've called 5x during this week. I've been told 5 different times that someone will call me back or send me an email about the wifi setup process as the manuals set up process does not work. NOBODY HAS CALLED ME BACK. Horrible customer support base. Im finding this out only 1 week in and it has me very worried.. someone please help me so I can delete this review Update 10/7/22 They eventually helped me out and solved my issues but am leaving the review as 3 due to the time it took to be resolved also the time.i wasted being on hold, being misinformed, and told several times I would be called back which I never was.
Great customer service. Kevin from the technical department walked me through the steps to get everything up and running w the Cielo Home App. I can’t thank him enough.
I bought a Pioneer mini split system and one small part was left out of the shipment. Just a simple email to Laura Torres and the problem was solved. She made sure the part was sent out the next day and stayed in email contact with me each day until it arrived. She has answered every question I've had and I find her, and her company, to be top-notch! Thanks again, Laura!
I love Pioneer mini splits! They have been amazing , I've bought two so far and they are running strong. I had an issue with a broken part and customer service replaced it for me quickly and with no extra charge.
I have ordered 3 mini splits from Parker Davis and have been very pleased with the quality of the equipment I have received from them. I am even more impressed with their customer service however. With the third system we ordered some damage took place in-transit and getting a replacement wall unit was quick and easy. I have also had to replace circuit boards due to lightning strikes and found their customer service reps are both knowledgeable of the products they sell and easy to work with. I highly recommend them for mini split systems.
Bought 1 12k and 2 9k 110/120 volt. Very quiet. Very good installation instructions. Packaged excellently. Easy to install. Works fantastic for me. Great product.\Thank Pioneer. Mikey L.
Great products and great customer service,,, had my mini split in my shop now for over a yr and has not missed a beat!!! Love this thing.
My Pioneer Mini Split is a modern miracle. Customer service is very good.
You got this. - Great customer support (knowledgeable , polite , and helpful EVERY time I called) - Step by step instructions that are easy to follow and complete in their descriptions. - easy install (other manufacturers imply that the task is not DIY) - Sharp looking unit - Quiet operation ———————————————————————— My advice is Order direct from pioneer and install it yourself This thing was so easy to install , I have no idea why all the other companies tried to dissuade me. I used a quality tubing cutter and an eccentric flare tool. I torqued all my fittings to the proper pressures given by pioneer. I built a stand with a roof for the outdoor condenser unit that matches the house. I took my time and scrutinized every little detail in the mechanics and the installation instructions. It all seems top notch. As I sit here testing the unit on a cool morning writing this with the heat pump on heat mode I am blanketed in wonderful warm air. Later in the day I will be switching to cool mode to continue testing the mini splits performance. I completed my install yesterday. I was given several estimates ranging from five to ten thousand dollars for an 18,000 btu mini split installed by a technician. After doing some research I decided that the work was not beyond my capabilities. I started looking for a retailer that would sell me a unit. All of the retailers I spoke to were eager to sell me a unit , but before I researched pioneer I noticed a pattern of inconsistency in the information I was given regarding the performance and specifications of other manufacturers units. (This unit was installed in Vermont where winter temps drop below 0 Fahrenheit) I decided to purchase a unit from a well known box store, on their website the pioneer units with hyper heat stood out. First thing I did was call the pioneer tech support line, they (unlike other companies) answered my call straight away and answered my questions regarding the quality control of their manufacturing. T
I purchased a pioneer minis split and was having trouble with the installation. I contacted their support folks and the response was immediate and the diagnosis was right on. Sean was great and after following provided instructions the issue was resolved, the system installed correctly and works perfectly.