Reviews (100)
Highly skilled technicians who went far and above to satisfy and repair the issues I was having!!!
The Technician named Tim from Total Mechanical was very informative and helpful. He did a great job thoroughly checking our AC and new furnace to make sure they were working properly.
Joe came to my house today (6/21/23) and he finished the job started by Mike on 5/18/23. I am very happy with Joe, he seems to be very knowledgeable and he explained very well what he did. I am happy with him.
Always professional very knowledgeable prices are reasonable this is not my first time using them and it won't be the last
Chris was very professional, competent and easy to communicate with. Reviewed my issues, asked great questions, went to investigate and isolated the problem & resolved it! Couldn't ask for more.
Went out of my way to review this company based on their drivers. I was driving down 84 West during after work rush hour traffic in the left lane, when one of their box truck drivers comes barreling down the center lane, just to narrowly cut me off moving into the left lane. He then proceeded to eventually slow down less than the flow of traffic and move back to the center lane, probably because he was now on the phone without using Bluetooth or a hands free device, as I saw while passing him. And no I'm not overreacting, I have dash cam footage. Do better with your employees, or at least monitor their driving before they cause an accident.
TMS. Made a terrible situation tolerable. Installation was completed in one day. Other than the new system being in-place we would never know they were there. Awesome experience from start to finish!!
I am a new home owner. My home was built in 1954. I am not the handiest of people and something is always going wrong. TMS has been a God send. TMS has helped me with all sorts of issues from electrical, hvac, to plumbing. In this day in age, it is hard to not get scammed. this company is very safe, just goes above and beyond. They always follow up and are on time. They respect your home and don't know they are there. They back their work and if something was not finished, they always came back. Everyone i have dealt with is just excellent. Just recently was plumbing and Chris is top tier. Very understanding and concise so there is no grey area. I would give them 10 stars if i could. I will continue to use this company for other issues ahead.
My repair man Joe was very Thorough and I don't want no one else working or inspecting my stuff but him.
This company is a joke, we paid them almost 11k for new hvac system, they forgot to install slot for filter so I entire system worked without it for couples months, they came they installed but it's not original part, filter itself is a wrong size. Whole system is very loud when it runs whenever its heating or cooling. System broke down few times already during the winter time so temperature in my house dropped to 55 and we have a little baby. They sent new guy to install whole system he didn't know what he was doing, after 3 days of his work nothing really works yet. We told him maybe he should change thermostat but he said thermostat is ok, well it wasn't cause this thermostat was for HEAT PUMP only and we switched to GAS FURNACE, so it took him 2 days to figure this out. They were always late, they left mess, not very nice, terrible terrible service!
What a great experience we had today with Total Mechanical Systems ! Rob was right on time, very professional, extremely knowledgeable, thorough and so pleasant to work with! HIGHLY recommend this great team!
Joe was excellent, he was early and was able to diagnose why my AC unit was not working. Highly recommend!
David did a great job of explaining what needs to be fixed and why. He was professional and friendly, and I appreciated that he gave me two estimates, one for bare-bones essential repairs and one that included recommended repairs. In other words, he was transparent about the costs and gave options. Recommend 👍
Joe Sweeney was excellent and provided us with a cost effective solution to replace our A/C System
Joe the Tech was great! On time, got right and didn’t mind me talking and asking questions. Good company.
Replace furnace! 1 day in & out! Plz.note they work and keep area clean at all times! Very happy with outcome!
Arrived early. Communication was awesome knew exactly when they would be arriving. Technical was very knowledgeable and explained to me exactly when the system was installed And how much it needed cleaning.
Tim was wonderful! He answered all of our questions about our current system and quickly serviced our system so we are summer ready. He explained everything he did as well as offered some suggestions on things we should consider to extend the life of our AC. We will definitely be calling TMS to implement some of these suggestions and for our HVAC and home needs in the future.
After my previous experience (see original 5 star review below) and a recommendation from a friend, I thought it was a no brainer to have TMS install my new boiler. The customer service staff are very nice, patient, and they try so hard to be helpful. But I’ve never actually received a call back when I had a question they couldn’t answer and had to pass along to someone else. Even in corresponding directly with their sales or installation staff over email, the same question was ignored multiple times. Project management is nonexistent. Proactively explaining the process and setting realistic expectations for timelines and who’s responsible for what during the project? Nope. I had to demand one point of contact after everyone I spoke to gave me different information, which in some cases was blatantly incorrect. Example: “we’ll just give you a credit for equivalent gallons of propane, based on how much oil is left in your tank when we remove it.” They blamed the town of Avon for my install being delayed (and me nearly running out of oil multiple times) but in reality, the inspector came right after TMS submitted payment, 3 weeks after they submitted the required paperwork for permits. I was told “we’ll give you a credit for 50 *gallons* of propane with your first fill, since you had to buy oil to get through these delays”…. I had to ask about it when I received a bill for the full delivery amount and even then, got a 50 DOLLAR credit. Technicians are all very nice and *seem* to know what they’re doing but I had to call for emergency service on a holiday weekend because my gas stove suddenly wasn’t working after the boiler installation and propane tank switchover was (finally) complete. And I just had to call for the third time asking if they stand by their work to get someone out to fix the leak in my boiler that was installed less than 6 months ago. Last but not least, and maybe this is on me for not shopping around based on my previous positive experience… but
TMS did an excellent job replacing my 30 year old furnace, hot water heater, and well tank. They are very professional and kept me informed throughout the process