Reviews (42)
I highly recommend Rich and Northern Comfort Services for any HVAC needs. We completely forgot to schedule our furnace cleaning earlier in the season, and we’re looking up local companies that had availability. We were able to get an appointment in less than a week, and the online scheduling was so easy! Rich cleaned our furnace, he was very professional, friendly, and knowledgeable. The next day, we had a furnace issue unrelated to the work Rich had done the day prior. He returned our call within a half hour and was back at our house to help! Amazing service and put my mind at ease considering the low temps and having two little ones. We will be recommending Northern Comfort to anyone who asks!
EDIT: This edit is strictly a review on professionalism. Even after sending a video showing the damage and source of leakage from the relief valve, proving that the leak wasn’t properly inspected nor was the pressure valve relief valve checked, I did not receive a courtesy visit from a tech, and had only received a redundant excuse on why it wasn’t addressed in the first place. A competent technician would’ve attempted to recreate the issue and diagnose until found and fixed. Richard is a good person, don’t get me wrong, but my boiler is now down less than a week from his service which spanned only a 40 time frame, which should’ve taken 2 hours for a full clean, calibration, and possible pipe/nozzle replacement. I will not be paying $185 for subpar service and customer support, it’s just not happening. I will be switching to Saucier here in Southington who within hearing about my experience had waived the emergency fee and diagnosed the issue within 15 minutes ON A SUNDAY. Expansion tank, and feeder valve. Was that so hard? Original: Just had them come out for the first annual service since we’ve been here, there’s still an issue with my relief valve that hopefully we can work out. But their service went well with minor issues that Richard has been in communication about.
I had a furnace not working unexpectedly. Called Northern he was able to come the same day. He attempted to repair without replacing module wasn't possible. Had to replace it. 428.00. He stated he would give me best price he could, I thanked him as I have a newborn baby and husband only one working. Rich said dont worry about it. Entire job is on me. I was astonished ! I asked what about the service fee of 90.00 he wouldn't even take that. Blessed me and my family! I will be calling him for all future needs. There are still good ppl in the world. Rich is one of them.
I was looking for a new company to tune-up my boiler on an annual basis. I was unsatisfied with my current company after a merger led to their best people leaving, so I was quite pleased when someone recommended a local company. I used NCS's website to book a tune-up of the boiler and received a window of 8-10am for arrival. Rich showed up at 9:30am, and to my surprise, he had been here before; when I had my HVAC installed a year prior, my HVAC company contracted some work out to NCS and I liked his work (but always mentally associated it with the HVAC company). He worked efficiently and the boiler is working great and at a significant savings compared to what I had been paying to my previous company. I am very pleased with how well this went and look forward to using NCS for years to come.
Great service!!! Very fast response! Professional! Been using for 10 years never disappointed! Came to service my a/c at 8pm on Friday! Would always recommend!
This company does good work at a fair price. They show up on time and are extremely professional. They do not try to oversell you on more expensive options if you do not need them. They have done two projects on our house and the results and experience were excellent.
Friendly, professional, knowledgeable, and fair. They didn’t try to oversell or take advantage- I called them for a second opinion, and I ended up saving thousands! Would highly recommend!!!
A friend of ours recommened Northern Comfort Service and couldnt be more pleased with the outcome. I would highly recommened them to anyone looking for high quality of work and all around good people.
Rich is very knowledgeable and he does a good job with furnace installation but that’s about it! Here are the negatives: 1) He didn’t pull the permit as it was stated in the contract, so I had to pull the permit myself but he did reimburse us for the permit price. 2) He didn’t register the warranty of products to the manufacturer, after stating he would, after many phone calls to him about issue of registration, I gave up and called the manufacturer and provided them with the proper information to register the product within the time frame needed to secure the warranty. 3). He did Spring maintenance on our central air conditioning unit. The Fall maintenance for our heater was a nightmare, this is because he didn’t come at the appointed time, I tried to contact him to reschedule (giving his the benefit of the doubt), he never returned my many messages, and I had to find another HVAC company that was recommended by the manufacturer to service our air conditioning/heating units.
Once again, I had Northern Comfort come out to my office warehouse in Cheshire to install a new Google Nest thermostat as they did in my home. As always, they came out the same day I called and installed the new nest I bought so I can save a little on my gas bill. I’m so glad I signed up for their Service agreement years ago for my business and home. It always saves our family a lot money each year. These two brothers do what they do best! SERVICE & HVAC keeping us comfortable all year long with NO Worries (Thx). Thank you again for always being here for my family. Blessings
We just switched to Northern Comfort after dropping an expensive full service oil company for an independent provider. We had our first cleaning/service today. Rich arrived on time and explained everything as he went along. He also explained why we did not need a high priced service plan. We are confident that our needs will continue to be met should something unexpected arises during the winter. We are also glad to be using a local company who takes ownership for the work he provides.
Very easy to get in touch with and came out right away to diagnose my issues. They were honest and trustworthy and very reliable and I would highly recommend them for future jobs!
Reliable, high quality work!
Richard and staff are courteous, prompt and most of all highly skilled professionals. They have serviced my air conditioning and heating system for many years now and all are maintained in excellent condition. They also installed a hot water heater which is also functioning perfectly. I would recommend them to neighbors and friends alike.
Super fast service and fixed the problem!
Timely, fair price, and honest. Will use again!
We had great experience with this company, twice! Richard was quick to respond and patiently answered all the questions. He was prompt and on time for the appointment. And we were so impressed by his professionalism and honesty. Whenever we need HVAC service again we'll for sure to contact him!
Richard was professional, friendly, and explained the replacement natural gas boiler process/options well. Price was competitive, and Richard responded promptly to communications. I highly recommend Northern Comfort Services for heating service/replacement needs.
Reliable service
Great, reliable service