Reviews (100)
My pilot light went out and I called them to have it looked at, I knew my furnace was older, so was not excited about the outcome. They told me I would need a new furnace and gave me an estimate of $8900 to install this new furnace. I called another company and got a new furnace installed for $3600.00. Good for quick emergencies where money isn’t an object, but not the best deal for your buck…
Always a great experience with the technicians that service our hvac systems. Jasmine explained everything that was going wrong and why she suggested certain services.
Jasmine Stiggers is such an asset to this company!! Professional work, incredible service and always willing to put in the extra effort for the customers. I have no doubts about the work performed and I feel well taken care of every time we’ve had the pleasure of Jasmine’s company. It means so much to me to have someone to rely on every time we need anything from maintenance to upgrades. Thank you, Jasmine!
I have called and chatted them multiple times to cancel my membership and every time I am told someone will call me in an hour. Not one phone call back. They just want to steal your money, not provide a service.
Jasmine was very detailed in her work. She took the time to really find the problems and provide options on fixing our system or going with a new one. This company really went beyond the normal standards and I’m very satisfied with everything they provided for us. Thank you!!
We have been using your company since 2019 and it began with Rob Daniels. He is very professional with a great personality. Very informative, patient, kind, good sense of humor. I will definitely recommend your company.
Was almost run over by this van on the road. He was recklessly weaving in and out of cars, on his cell phone, slamming his brakes on to switch lanes with no signal. I’ll never be using this company. I called the number on the back to report officially and the company no longer uses the “how is my driving” service, go figure lol
Jasmine was very thorough with everything. We felt she was honest and showed us every part of our system. Very professional and a pleasure to have in our home.
We have used One Hour for many years and met many of their technicians. Jasmine is hands down at the top of our list! She is thorough and knowledgeable. She takes the time to answer questions and explains possible solutions in a clear and concise manner. We highly recommend her.
Jasmine was so knowledgeable and so polite and respectful she has great work ethics
This young lady was very thorough and explain everything about our HV system including video of system.
Fast and effective service. Price was a little high but it was the weekend so I’m sure that is part of the inflated cost. Good company and Justin was great!
Jasmine knows her stuff!! Was informative and fully explained what needed to be done. Very personal and friendly.
I am so disappointed! ! ! Our thermostat didn't work and the tech just plugged the wires back in and charged us $500.....and he removed our dust filter and told my dad it didn't need to be installed, actually It needs to be replaced every 3 months. He just put the wire back and charged us $500 dollars in cash.
Contacted on Dec 15th, came out and said I needed an inducer motor and pressure switch. They didn’t have the motor in stock so they “overnighted” it. They came back two weeks later and had ordered the wrong motor. Contacted this week (week of Jan 9) and heard nothing. So they didn’t replace the motor and charged me $720 for a pressure switch.
We had a new furnace installed in October and have been trying months to get someone back out to fix the two stage system. Finally, we got Jasmine Stigger and she was AMAZING. She is the reason I am giving 3 stars instead of 1 for the companies failure at setting up right away and also screwing over our financing. She came out and fixed the system where it should have been from day 1. She would not quit until it was fixed properly. A true professional, honest and willing to do whatever it takes. She deserves to be one of their top HVAC individuals!
This is the second time I have met with this particular representative, Jasmine from my tri-service system membership for HVACIssues. She’s very professional and highly qualified.
Jasmine did a great job. She was able to get us up and running so we would not freeze. Thank you Jasmine.
I had the ductwork cleaned. They left a mess. I called in October to cancel the membership I had been encouraged to sign up for. It's now December, and I'm still being billed. My next call, after calling again, to cancel, will be to the credit card issuer to report unauthorized charges.
This company is a ripoff. The technician literally did not do anything and charged me $185. Said my new thermostat was bad and to put back the old one. Turns out, the new thermostat was fine, it was the blue C wire that was bad which I figured out later myself. The guy did not put back the old thermostat but wrote on receipt that old thermostat was put back and charged me $185. I do not recommend this company to anyone. Update: I talked to the manager and he said they will refund my money. Still keeping the 1 star for incorrect diagnosis and unfair charges from the technician.