Reviews (100)
Jim and his team replaced my sewer line in one day. Amazing. His knowledge/experience combined with his customer service skills make him the professional that he is.
I have a maintenance contract with Heart, and love the professional care I receive for all my electrical, plumbing, heating and air conditioning. I have confidence my home is running well. They hire competent service professionals too. My air conditioner was recently checked out by Devin Brown. He loves his job and took time to educate us so we knew what was being done. His customer care is above and beyond what we would expect, truly grateful and confident of his work. Devin is one of the good guys, honest, kind, professional and hard working. I’ll ask for him specifically. Thank you Heart for how you run your business.
Larry was fantastic when he came to clear a toilet! Appreciate him doing that then driving 40 mins one way back to get BioClean and come right back to clear other drains in the house with that.
Larry came out and fixed my master bath sinks. He did a great job. Was very friendly and personable as well as knowledgeable. He let me know what else heart has offer. Larry didn’t roll his eyes or make fun of me on how I temporarily fixed my sink with gorilla tape and aluminum foil. He was patient while I dealt with my toddler. He cleaned up after himself and my sink was cleaner when he left then when he got here which I greatly appreciate and am very thankful for! They are a great company. My only complaint is that they were pretty expensive. Almost $700 to replace the sink stopper and silver ring at the bottom of the drain on 2 sinks seems steep and that was at member pricing Update: When I had my sinks fixed, I signed up for membership since it made it cheaper and you get complimentary services. I had the plumbing, electrician and hvac come out for their complimentary check. I don’t like being scared and pressured into fixing stuff. HVAC said I needed a entirely new panel and they would need to trench and it would cost almost 21,000. No additions have been done on this house so I don’t see a need for increased amps. HVAC said I needed $3000 of work on a system that is 22 years old. No point to put much money into it when it won’t last much longer. Lastly, the plumber wanted $3000 but insisted one portion is a safety issue and needed to be fixed today since it is leaking carbon monoxide. They wanted over $600 for just that and over 1300 for that and the pressure reduction valve. I didn’t have that kind of money and no co alarm had gone off. I called another plumber who said it was barely bent, he doubts it was leaking carbon monoxide however he redid it and fixed the pressure reduction valve for under $500 total! Heart wanted over 1300. That’s ridiculous. I told the other plumber how much I paid for the sink stopper and silver ring on 2 sinks and he said I had gotten taken. It should have not cost that much. Shouldn’t even have costed half that much. Called to
I called and they had a plumber out in an hour. Great customer service from the front desk to the Jeremy who came out. I will always call Heart when I have issues when anything in my home.
Joe was great! We've had 3 people look at our commercial system over the last year. Joe was the first to be able to understand our system, diagnose the system, and fix the issue. Scheduling was often kind of a mess, but as long as we scheduled first thing in the morning it seemed to work fine.
Jamie H. I am very pleased with his work. He explained what he was doing so I could understand. He has great customer service.
I’ve used Heart Heating, Cooling, Plumbing & Electric a couple of times now. They’re very professional and polite. They take the time to explain the work they’re doing in a detailed way that is easy to follow. Worth the expense to keep a healthy HVAC system.
Ray was awesome. He found our water leak issue fast, was professional and super friendly. We will use this company for all our our heating, cooling, plumbing & electric needs.
Jamie’s work exceeded exceptional service! His attentiveness to details mixed with his perseverance & determination sets him and HEART above other companies.
I will keep this brief as my BBB review spoke volumes to my credit card company who was able to reverse the obvious overcharge. I attempted to speak to the company and had conversations with at least 5 employees, and have emails also. Rather than the company own up to a simple mistake, they double downed and lost a customer, a referral, and my money. Because of the refusal to provide a fair and honest price for the work that was completed, I received a full refund. I hope this helps others proceed with caution. Update: My name is not the one mentioned. My claim to BBB still remains (4/1/22). I also recovered all my money due to your lack of communication. Maybe you have changed things in a year and a half. Based off of your response, I am not willing to chance that again. If I could give a little advice, I would simply remove the comment you made erroneously. Have a good day. My review from BBB is posted here below, I also hate to have to do this, but you leave me little choice. BBB Review Review from Shannon C. 1 star 04/01/2022 "Where to begin. Never got a receipt for the work. We have multiple emails to company provided addresses with no response. Nicely worded, stronger worded. Nary a bad word. But no receipt and no follow up. We were quoted to remodel 3 outlets. The work actually turned into 2 outlets. The tech made it seem that the remodel designation was for the work he would need to do ( from memory now, as I have no receipt but tech said he needed to pull wires drywall cutting, box swap out possible, moving outlet location and all he ended up needing to do was shorten existing wires, replace plugs and replace existing box to 2, and we did not move any to a new location). No remodel work, we completed all demo needed. The third was phantom and we told the tech to leave it an empty hole, my wife and I replaced and patched later. Quoted price of $825 still charged." You airing out the private issue you have with a non-paying customer you claimed you hated
Abraham was is the greatest!! He took the time to explained the work, why it was important and how it protects my house. He is a wonder person and a great conversationalist. He was so good to my puppy as well!!
Ray Wamsley was truly a professional. He inspected the kitchen drain line and informed me that he was going to the store to obtain the necessary parts. He returned and get right to work. His workmanship and work quality were exceptional. When he was finished, I checked the two sites where he worked, he cleaned the areas as if nothing ever happened. I was very happy that the kitchen drain was fixed after a week having to wash dishes/pots/pans outside in the backyard as I was in 1823. Quality work, friendly, professional, and clean. What more can I ask for?
We had put off several difficult plumbing problems until a recent outdoor hose bid failure so we looked for a highly rated firm on the internet and Heart Plumbing popped up with great ratings. They immediately dispatched Kelton and he tackled all 4 plumbing problems we had in a very professional and efficient manner. 2 of the projects I had put off for years due to their difficult location but Kelton solved both issues without a problem. I can’t recommend Kelton or Heart Plumbing enough. Great job Kelton!
So grateful for Ruben who fixed our AC last night. He was courteous, professional and clear in his explanations of what was going wrong and why he made the choices he did to fix it. Thanks also to Kevin in dispatch who worked to get this appointment moved up by a full day-- a huge blessing to this mama with a sick (and very overheated) little boy. This is the second major project we've had completed by Heart (the first was the replacement of our furnace. They're our first call whenever anything goes wrong. Grateful for a company we can trust to do the work right the first time for a fair price.
Roberto is the absolute best and I will not use anyone else. Always professional and recommends what is absolutely needed. Can’t thank him enough!
Honestly, we have never had such tremendous service before. Jim did an amazing job from beginning to end. We had a huge water issue with an existing pump that had been installed decades earlier by another company and Jim and his expert crew came and dug 5 1/2' down into the dirt and then dug over underground to find the problem and they devised a creative repair that ultimately will save us thousands of dollars while eliminating our water leakage that was flooding our basement. They worked under very difficult circumstances and still were always smiling and positive and respectful. Just amazing! They completed the whole project in less than 5 hours. We are extremely pleased!!
I originally hired Heart to replace a shower head and faucet. When I saw how professional Larry was, I also asked him to replace the kitchen sink, going from a double stainless sink to a much more modern stainless farm sink with a goose head faucet. With these two minor enhancements the bathroom and kitchen look very updated!
We hired Heart Heating, Cooling, and Plumbing as a second opinion company based on what we were told by the company that originally did our HVAC system when our hot water heater went out. Larry Barela Came out to assess the situation and informed us that the situation wasn’t nearly as dire as what we were originally told. He fixed our gas leak and was able to get the hot water working again. He explained the tune up package that they offered, which we did purchase. He came back to complete the water heater tune up and even helped fix some unexpected problems that arose while doing the tune up on our old system. Later on that week we noticed our kitchen sink cold water intermittently working and he was able to diagnose and help us resolve the issue ourselves over the phone. Highly recommend Heart and Larry was a pleasure to work with!
Wasted my time. Made appointment through their contracted call center for a PLUMBER to install new water heater. Sounds straight forward enough. Their 'man' arrived but was a 'boy' and not a plumber at all. His only function was to "take photos and measurements" so that their estimator could get back to me. Why are "photos and measurements" needed to install a replacement water heater that was already on the job site??? Not at all what I was expecting. Next time I'll pass on the boiler room operations.