Reviews (100)
Jesse was FANTASTIC!! He arrived early, explained the process and cleared my drain. He's efficient and very professional.
Just had Austin Hinkle out to service our AC…this is the second time he has serviced our unit in as many years. He is thorough, professional and very detailed.
I’ve had Austin a couple times and he’s been great at both communication and doing the work he recommended. Will be happy to see his name come up on any future appointments.
We love AAA Service. Today Andrei replaced an outside faucet and our water heater. He was respectful, professional and made sure we knew all the features and operations. We regularly rely on AAA for our needs.
I will first start off by saying I don't know anything about plumbing. Which is why for our whole home repipe and water heater replacement it was important for us to go with a company that had a good reputation and would know what they were doing. We had multiple companies come and give us quotes and we decided on AAA Services (AAA). The job was scheduled really quickly which was very impressive. For the job AAA sent out Brandon. Not only was Brandon very fast but he was working alone. We we were sure the job was going to be about a week but were surprised it took only two days. In addition, I felt very safe having Brandon in my home while he worked. He was very friendly and nice. And we had water every single night. Lastly, I want to highlight that Brandon did a great job with access points; we knew there would be some construction because of the size of the job, but it was very minimal and he cleaned up really well at the end. I wanted to give 5 stars, but there was an issue with the permitting which is why I ultimately ended up giving only 4. As I mentioned, I don't know anything about plumbing. When we met with each company to 'interview' them, we asked if they pulled permits. All the companies said they did so I didn't think anything of it when we picked AAA. Turns out, I didn't really know much about permitting either, so it was a relief that I didn't have to pull the permit. After the work was done, Brandon told me I could put everything back together. I didn't have time to do it, which turned out to be a good thing, because while I was wrapping up the job, I realized that I may be able to get a discount on my homeowners insurance by replacing the galvanized pipes. However, when I called my insurance, they said they needed a copy of the permit and the final inspection. "Final inspection?" I said to myself. Who was supposed to do the final inspection I wondered? But I sent the info to AAA and figured that would be the end of it. Nope. A few days after I requ
Greg Thompson came out and knew what he was doing. We had a busted pipe that was in a very hard to reach area (between a fireplace and brick wall). He was extremely kind and knowledgeable. Informative too! I’ll forever be calling him up for any plumbing services needed. Thank you Greg!
AAA Service is excellent at communicating which is important to me. The work is always done thoroughly and completely. I had plumbing work and Andrei did an excellent job and explained what and why, which is important to a layperson like me.
Andrei M Is very thorough, friendly, looks at all possibilities and explains them in a clear and understandable way. He made a repair very quickly but also completely. I also asked him to do an estimate and he looked at several methods to complete the job, which I chose not to do. But he explained the process and each cost. I hope the next time I need plumbing work I get Andrei.
They were able to schedule me for next day service. The technician, Austin, was on time, communicative, and gave me multiple pricing options ranging from bare minimum to fix the issue all the way up to a Cadillac approach to my HVAC system. I chose a mid tier option and my AC was fixed that day. Would definitely recommend this company.
We had a leak when we got our new washer and dryer. We had a main valve blow up downstairs. Finally got everything fixed and our new appliances finally. Than this…. They were so kind and responded that very day! Roman was amazing trying to help us because my husband had cancer and we were just overwhelmed!! He was awesome and kind!! 5/5 rating for him!! Then Michael and Dillon put in the appliance! They worked hard and were amazing!! Both of those young men also get a 5/5 rating!!
Austin did a bunch of work for us (fixing a mess some contractors made) and he was fantastic!!! He is very professional and kept us updated on the progress every step of the way. Highly recommend AAA and particularly Austin! Thanks for a job well done!
Thank you AAA! Jacob was terrific. Very knowledgeable, friendly and a great person to work with on the installation of my Ring Security System. He kept me updated on his progress and made sure I was happy before he left. Definitely will use AAA again.
I was extremely concerned about a leak I had from my upstairs bathrooms. I worked with benjamin was extremely respectful even wore shoe covers when I told him he didn’t need to, two other gentleman came to my house and did a wonderful job in a very timely manner extremely professional, and respectful. I highly recommend this company.
Shawn Woodward was incredibly kind and friendly. He is very knowledgeable about his craft. Shawn explained everything in detail and fixed our bathroom sink in a timely manner.
I am extremely impressed with this company! From the first phone call until the end of the completion of the service, they were 100% professional, reliable and trustworthy. I will definitely be using them again!
Andrei M was here and was a wonderful help. We had multiple issues going on. Knowledgeable, helpful, and cleaned up everything when he was done. Would highly recommend!
Very competent and professional electrician arrived in time scheduled and performed his sleuthing work in efficient manner until finally arriving at the source of my electrical problem and quickly fixing the problem. He also discovered another serious and previously unrecognized problem with my larger (of two) air conditioner units which was not operating. Plan made to arrange for AC repair w/in a short period of time.
I got a quote from Nick Rippeth, an employee at AAA. Scheduling the quote was very easy, Nick was on time to give the quote, and he was very thorough in checking my electrical setup and in coming up with a project that would address my needs. Overall a great experience!
My sump pump needed repair. AAA tech came out and informed me that there were some issues with the original install (done by another company) which resulted in a leak in the pipe that fried the system. It could not be repaired but needed to be replaced. Not news I wanted to hear. But the tech was very supportive as he sat me down to explain everything. He provided several options (one more affordable and one more expensive) and answered all of our questions. My sump pump has been replaced and is running well.
So I booked this company the other day for their $79 main line clean out as we had sewage backing up into one of our showers. The technician/plumber, Ryan, was punctual, professional, and kind. He scoped the line and discovered that I was in desperate need of a new main line. I had the old clay pipes from back in the days before PVC. Horrible root growth and clumps of mud and parts of broken pipe were found. After Ryan consulted with another very kind professional technician/plumber, Ty, they gave me a quote. A quote that put me into panic mode...$21,000 for the job to replace the line. The reason for the 2 star rating is due to the lack of response from the company when I asked for a copy of the video they took or a report of their findings such as depth and distance of said pipe. I called twice in the same day and have yet to receive a response more than 48 hours later. I would have given this company a 1 star rating but honestly both Ryan and Ty were very professional and honest. They were the only shining part of this interaction of the company. So Ryan and Ty get 5 stars but AAA gets 1 star so I think that's close enough to 2 stars after rounding down for disappointment in the quoted price of the job. I have already found another highly rated company that has quoted the same job for $10,000 less and provides the same lifetime warranty as AAA said they would provide. Still obtaining other quotes. Home owners should always do their due diligence as the market is saturated with all these HVAC/plumbing/electric companies and make them compete for your patronage.