Reviews (100)
Horrible. It's been over 3 weeks, and I'm still waiting for my equipment. No shipping date, No tracking information, No arrival date...Nothing. its been ( In Route ) for 3 weeks. Over 7,000.00 spent, and this Friday will be a MONTH. Not that it matters, but as a Service Connected Disabled Veteran, I expected better from this company.
Great service and he took the time to explain everything that was done for the furnace recall.
They came in to do warranty work came in did the job quick clean the place up and turned the lights off as they left great people
Technician for recall work was prompt, friendly, knowledgeable and efficient.
This company is absolutely horrible!!!! They came out sourced by Goodman due to a product recall. While here, they installed a blower guard kit. The tech messed up and made it so that our furnace would only work if our AC was also running. They couldn't figure out how to fix it so they unplugged the AC leads from the thermostat so it wouldn't also turn on when the furnace turned on. The tech who was here admitted that he messed something up and said his boss Joe or Marvin would be coming out the next week (early March) to fix it. Not a huge deal at first, mistakes happen. But then dozens of phone calls went by, and appointments were repeatedly scheduled and Joe was supposed to be coming to fix it. Every single time there was an appointment scheduled and confirmed the night before, then it was cancelled the DAY OF the appointment. With Joe never responding to texts when my husband asked him if he was actually going to come. My husband used PTO to take time off work on several different days.... for nothing. They stopped responding to calls or emails or texts, and when my husband finally got through to them he (desperately) explained that our daughter has a seizure disorder that can cause her to have seizures if she's exposed to too much heat or cold. She does not regulate heat like a normal child. We're now in the middle of May and have had a week+ straight of 80+ degree days, and I've had a special needs child screaming at the top of her lungs for 6+ hours a day **all week** because it's too hot. Portable AC units are too loud for her with her sensory issues. It's been a living hell. I do not say this lightly. Have you ever seen a 4 year old child having a seizure? It's one of the scariest things in the world. We explained the risk to them several times and all they could do was apologize but not do anything to actually fix it. Right ... they are SO sorry. These people DO NOT CARE. We finally paid another company $400 today to fix what this company messed up. C
Poorly run company that is not accountable to their customers. The company is not concerned about their inefficiencies, or care about the products and services offered to clients. A very negative experience with Motili. If I could rate the business lower, it would be 0.
Great customer service professional repairs and easy to schedule and accurate timing..keep up the excellent work 👏
Albert did a good job only one of the prongs on the main circuit broke accidently! it happens !he will be back as soon as he gets the part to install very polite and humble man did a good job ontime and very friendly no complaints 😃
Joel was excellent and explained all he did to fix the issue. Very happy with work!
Did a great job on my air conditioning recall...
The work was fine but I don’t know why two able bodied men couldn’t take the trash with the old part in it. I am 78 years old and I was told to take the trash out myself. It was a large cardboard box with a heavy part in it.
Motility was very kind and professional on the phone, since we are out in the country it took them a couple days to find a repair man and they found an honest one. C & S HVAC was awesome. David our repairman was so kind and patient. After he figured out the issue he took time explaining how our system should be functioning and the importance of regular cleanings. He even hung around for a couple of cycles of the furnacing running to make sure ours was functioning before he left. So honest and thoughtful! Here as promised, call ahead by a very nice lady as promised Motioi and overall a fantastic company, would definitely call again!!
The service tech they sent out to replace a part ( do to a recall ) was highly educated in the process of the furnace .He not only took his time in fixing the issue but also explaining in detail to my wife and I what was actually happening . Very happy with the work !
This system is bad. They give you a bunch of options to sign up that are outside of normal working hours and no one takes those appointments.
Excellent service from the office staff to the professional technician. Highly recommend
Joel Cabral with Cabral Heating & Air was outstanding. While doing warranty work he found two errors in how my furnace was initially installed and he showed them to me and quickly resolved them— wire substituted for a fuse & an incorrectly connected drain pan water sensor. Joel is friendly and professional and I highly recommend him.
Technician very professional and quick. Explained the defect in the system as well as what to do, if something goes wrong.
Scheduled easily. Repair was quick and done by two great guys
My new furnace stopped running after Motili sent out a person to do a recall on my furnace. The furnace was installed in 2019 and the recall was done in January 2022. The repair person didn’t leave any paperwork when he left so I didn’t know who to call. In November 2021 I received a recall notice. I followed the instructions and sent the required info to the recall company. I never received any paperwork stating who the company was that handled the recall. An HVAC person was sent out and replaced repair kit in January 2022. Within a week my furnace started to shut down. I tried flipping the breaker, turning the on/off switch on the furnace and checked the fuse. After doing all that the furnace turned back in. Then in a couple of weeks it shut down again. I ended up calling the company who installed my HVAC system. They spent over 5 hours and two days checking everything and found nothing wrong. I lived with the furnace turning off a couple of times a month for the remainder of the cold weather. This winter the shut down continued so I called Goodman. Goodman’s phones we’re so backed up I couldn’t even get anyone to answer. I called my HVAC guys and they gave me Another number and the switchboard answered. I was transferred to customer service and they said I needed to call the company who handles their recalls. I called them and they said they would contact a repair person and have them call me. The following week I received a call from a man saying he was calling about my furnace. I explained what was happening and he asked when I had the recall done. When I told him he said he would not come out because my HVAC company probably screwed something up. I called the recall company and went through weeks of unreturned phone calls. They said the installer they sent had to come out. They assigned the call to him and he never called me. On March 2nd the repair man called and said he’d be at my house in 20 minutes. I waited until 4:30 when he showed up. All he was t
The technician Jeff did a very good job. Would use his service again.