Reviews (100)
Matt at Brother’s Heating and Plumbing went above and beyond to fix our electrical issue the same day. He took his time to explain what the issue was and we couldn’t be happier it got fixed so fast.
Bobby took care of our issue promptly & professionally. He was very informative about our system. And Brothers covered us under warranty because we bought the system from them.
Austin was very informative and cordial. He explained what he suggested and why. He went above and beyond to get a price break for a service I declined. I would love to have him back for our next service
RIP OFF & THIEVES! TLDR: Don't even think about calling this company, they quoted me $285.00 to do a pressure test on my AC, came and did it and charged me $735.00 for it. Before they even did the pressure test they told me I would need a whole new AC system (mine is 3 years old) and they also recommended I get a new hot water heater at the same time because it's old. They quoted me over $15,000.00 worth of work when I was just low on coolant and needed recharged!! They also undid my furnace exhaust and left it wide open after their second visit, if I turned my furnace on our whole family would have literally died from carbon monoxide poisoning! Day one: They came out to assess why my AC was not blowing cold air. They suggested I had a leak in one of the joints but needed to do a pressure test to confirm where the leak was. They quoted $3,200 to find and fix the leaky joint and recommended I get a new water heater for an additional $3,600 even though it works totally fine. Day two: They showed up and immediately said they decided it was not a bad joint and I should just replace the whole entire AC system for $12,000 to save and not have to pay for the leak detection. Obviously I'm not going to spend $12k without knowing what the actual problem is so they did a leak test, they said they could only test half of the system which would determine which have has the problem and which side needed to be replaced. After 15 minutes of waiting he determined the half he tested was holding pressure and that the outdoor condenser needed to be replaced although I should still replace the whole thing. I said I wanted to wait and do a longer leak test to confirm it wasn't a small leak so he said he would come back in 5 days. He removed his gauges and left. Day three: He came back, plugged his gauges in and it had lost pressure so he said his last diagnosis was wrong and I needed to replace the indoor coils but again recommended that I replace the whole system. (read more below)
Fantastic staff! From scheduling to having Joe, the tech, assess & fix the issue. Top quality company and top quality service!
Beau S came to look at some electrical projects that we needed to get done. He arrived on time with is assistant and they listened to what I needed done. Then he sat down and gave me estimates for each project. This gave me the opportunity to choose the ones that fit within my budget. They fixed three switches and the fan in my bathroom. They were both professional and they did a great job.
Andy was amazing. Although we didn't end up hiring Brothers for the service we needed (toilet wax ring replacement), he diagnosed the problem quickly, gave us an estimate, and answered all of my questions. The price was a little steep for us (>$400) but the service fee ($67) was more than worth it because Andy was so helpful. If our DIY fix goes poorly, we will definitely hire Brothers in the future.
Had a sump pump replaced. Service was on time and with a very thorough explanation of pump selection and installation. Very pleased with the installation and highly recommend Brothers for your plumbing needs.
Brothers scheduled us quickly for a sump pump and water heater installations. Timely and professionally installed, cleaning spaces around the basement areas. A shout out to Austin, our technician, for the information he provided and a great job installation.
I called Brothers because my hot water heater wasn’t working. I was quoted at around $2k for repairs and told I would need to replace a part. The technician didn’t even look to see if the part was actually broken or if it just needed a cleaning. Afterwards, I did my own research and discovered that the fan just needed to be clean and I had it up and running within 5 minutes. I wouldn’t have minded paying the technician to clean it but they seemed intent on replacing it and charging me a lot for it. I also called other plumbing companies to get a quote for a flushing and realized that Brothers was intent on charging me 3x-4x the amount compared to the other quotes I received from over 5 different companies. It is hard to recommend Brothers plumbing for others and I don’t see myself ever using them again for my plumbing needs.
Excellent service by Hector. Very professional and explained all of what was required. This was warranty work but he did it quickly and with aa great attitude.
We moved in recently and have had two or three issues already and Brothers has been responsive and helpful each and every time. I am definitely satisfied with their service thus far!
I was lucky enough to have two service installers. Ryan and Bobbie were both so pleasant and knowledgeable. They took the time to educate me on my AC system and answered all of my questions thoroughly. They were truly all about quality customer service. I would love to have them back as a service tech or installer again if ever needed.
Very disappointed, planet plumbing quoted me at less than half of brother's for multiple services including fixing a AC condensate line. Planet Plumbing also didn't try to scare me into paying more or make fun of my issue, unlike Joe from Brothers. Go with Planet Plumbing instead!
Paul is great, and Brothers in general! They were the first place to call me and get me an appointment. I was getting offers of an initial inspection 14 days out! I also felt very safe. They were communicative about who was coming and when, even sent me a text and email with his PICTURE before he arrived so I knew I was opening the door to the right person. Never had that before but it definitely helped me feel better opening the door to a stranger! Paul was very thorough and understanding, and made sure I understood what needs to be done before he left, and then followed up with a bunch of pictures and notes about the appointment. Will use them again.
Gannon arrived right on time, knew exactly what needed to be done and completed the job in a timely manner. he is very personable and professional
Jake did a wonderful job. Courteous and explained everything being done. Quick fix. So happy with the service all around starting with Lisa who did the scheduling.
6/22/23 heard dripping noise coming from upstairs bathroom & noticed that the toilet tank had a crack. Called "Brothers" immediately because it was leaking buckets of water on both sides. JUSTIN came to the rescue! Replaced the valve & toilet. He went above & beyond to fix the problem in a timely matter. He was a porcelain God! He was so patient, friendly, considerate, professional, genuine & a true Superman. Couldn't ask for a better person in my time of need. THANK YOU SO MUCH JUSTIN! Give this man a major bonus or raise. He is a true diamond in the rough. The best!
Ron was very very good at resolving our cooling problem. Then he took extra time to check out more elements in system and provide estimated costs for services with np hard sale. Next time if I need AC help I will ask for him
I've used Brothers twice now, once for electrical work and now for plumbing. Both experiences have been very positive. Sergio, the plumber worked clean, was professional and communicated the scope of work clearly, highly recommend his work. It's nice to have one number to call for HVAC, plumbing and electric as many times a complicated repair requires all three trades and Brothers has experts in each.