Reviews (100)
Everything was explained well, and I was provided with different options. He stayed and made sure the system was working appropriately before leaving. I was very satisfied with this service.
Alex came in and remembered where the attic was. He was proficient and had great customer service. He even let our cat out.
Everything about our service was exceptional. We received a notice 30 minutes prior to the technician arriving. The technician was friendly and pleasant, quickly got to work diagnosing, and had the issue resolved quickly. After everything was fixed and inspected, he did a very good job explaining the issue and what the resolution was, including showing pictures.
TJ was great!! Very professional and knowledgeable about our AC issue.
Bryce got right down to business, was able to pinpoint the issue and fixed it in no time. Can’t say enough good things about Ray O. Cook!
Tech was on time, answered my questions and was knowledgeable about my system. I've been impressed with Ray O. Cook techs. Alex, the tech was professional and personable. Easy to talk with.
We've been very pleased with Ray O.Cook. The techs are friendly and very competent. Michael was on time, courteous and very informative. This is the best HVAC company I have used.
Called me back quickly and was the first to come out to try to duanose my ac unit. Arrived early and was very professional.
Ray O Cook sent a technician to our home very quickly when our AC went out during a heat wave of a holiday weekend. They arrived on time, were professional, and after evaluating the unit, they advised us on the status of our problem. After hearing the options, we decided on the repair that made sense to us, and the technician had us up and running in no time. Prices were reasonable, too. Very pleased with the service and the results.
Joe did a great job of explaining the repair process and what needed to be done
Vincent Salas is a terrific member of your team. A true asset. He was friendly, very informative without being pushy, very professional considering he was working on the compressor in 100+ degree weather. I would like him to be my normal technician to come out for any type of maintenance.
The team was on time and communicated well. Work was done efficiently and they cleaned up entirely when they were done.
Ray O. Cook Heating and Air has always been responsive and caring the few times we have had air conditioning issues. During this last heat wave the technician was actually early and quickly solved the problem. They installed a new unit for us as well years ago and we would recommend them very highly.
Rob was awesome. Had us back up and running in literally about 10 min.
A/C failed amidst a 110 degree hot spell. Cook returned my call for help in less than an hour. I was given a service appointment for the following day. Joe, the technician, called to confirm and showed up right on time. After a brief review of the thermostat and filters he went straight to the outdoor equipment, confirmed the problem was there, removed the access panel, identified the failed capacitor, located a new one on his truck, installed same, and restarted the repaired unit! All of this in 30 min! I can't say enough nice things about the overall experience! Joe and Ray O. Cook have earned my respect! Thanks, guys!
The tech was amazing and knowledgeable . Very informative and professional. This company a little more expensive then all others.
The techntion that came to serve my ac unit was very professional and nice. He took the time to make sure I understood all of what was wrong with the unit and how it should be running. I would highly recommend them.
Very happy with the team at Ray Cook, from start to finish they were professional.
Technician was on time and was very courteous answering all our questions. We will certainly use Ray O. Cook services again.
Every person they have sent to my home has been very pleasant informative. Sometimes to much information. I won't be able to remember it all. But that's why they are the professionals. I like hearing to much information than, I don't know 🤷 Thank you 😊 Deanna McBride