Reviews (100)
I had service done in May and a Freon leak was discovered. I was told at the time that someone would call and schedule service to get it fixed within two weeks. After over a month I gave a call and requested to have service scheduled since no one had called me. After a week with no response I called again and received the same response. I called again today and received a response that they have had no techs and service would be a month. I still have not received a call back to schedule and I pay extra to be a care member. I should’ve had a call from them to schedule both my yearly heater check and my ac check up but I had to call to do that myself anyways. Now I’m told my care member has expired even though I paid for a year service which would cover both a heater and ac check and because they never called to schedule my heating check they received an extra 100 for no reason. I will never recommend one hour heating and air to anyone ever again.
Jedediah did a great job checking all the parts of my home AC system and was patient and explained his findings and what it meant for the overall health of the system.
Our Maintenance profesional was a young man named Kix... We have had him in the past, extremely pleased with his skills and demeanor ... Highly recomended
Had to wait a few days for the first available appointment, but other than just our own impatience at that, our experience with this company was fantastic. The tech came on time and was very courteous and kind. Showed me what was going on and my options. Fixed our issue during the visit. Thank you so much!!!
Kix was very respectful and professional. After he inspected the system in the attic, he discovered the issue. The duct in the attic collapsed and completely blocked the return. He successfully repaired it. He also performed AC system maintenance, changed filter and condenser fan capacitor. We are appreciative and very happy that the AC is now blowing cold air in the entire house. Kudos to Kix and One Hour Heating & Air Conditioning.
We had our semi-annual HVAC service performed by 1 Hour Heating and Air in Rocklin under our comfort club agreement for the heating system. Our technician was named Kix & he was professional looking, prompt, polite and knew what he was doing. After the service he gave me a full report of what was checked and serviced. I later received an email copy of the service, etc. We have been using 1 Hr HVAC for over 10 years and are pleased to recommend their company.
I liked JEDIDIAH right off the bat. Very professional and on time. Everyone from One Hour does an excellent job and JEDIDIAH is no exception. I would recommend One Hour to anyone looking for an HVAC system and great customer care.
One Hour Heating and Air installed my HVAC System about 3 years ago. Since then they have come out about twice a year to do routine checks and maintenance. This service costs about 180 for 2 visits in a year. The Techs are always clean, professional, knowledgeable, and friendly. They answer any questions that I may have. They are always on time and I even get a text message about 20 min before they show up. I am happy with my HVAC system from One Hour Heating and Air, and plan to continue using their maintenance service. I give One Hour Heating and Air TWO THUMBS UP!
One Hour installed our unit and we love it. We have the system serviced twice per year. The technicians are generally early in the appointment window and do a thorough job checking and maintaining the system.
Mr. Javier was professional, respectful to keep his booties on inside the house, friendly. He done great!
Very happy with Kix's knowledge and professionalism. Great representation for One Hour Heating and Air
I've been a customer of Rocklin One Hour Heating and Air for 17 years. During that time customer service has always been excellent and many of the folks who answered the phone in 2002 still answer the phone, cheerily, I might add. Ten years ago ROHHAC installed a complete new system for me; it has been flawless. Is sum, I am very much satisfied and very happy with this One Hour office. Update: There's not a word to change is this statement although it was written several years ago (maybe five).
Josh was professional, honest and knowledgeable. He repaired our unit and explained all options without pushing. We definitely recommend One Hour Heating & Air in Rocklin!
Camero was awesome. Very professional and worked quickly. We’ve been with One Hour for 8 years now and they always do a good job.
I receive A1 service for the last 15+ years and have always recommended these guys. Professional, courteous, and timely. I use them for 5 systems at my church and 1 for my house.
Junior from One hour was great, He came out and identified the problem quickly and was courteous and very professional. Junior went above and beyond by double-checking parts warranted and will be returning to install the ordered parts. Thank you, Junior! *update* the installation went great, and everyone involved was professional and friendly. *update 2023* KIX came out and found another hidden leak. He was on time, professional, and did a great job.
Kix did a fantastic job! He's a great guy and an absolute professional.
Have used One Hour Htg/Air for quite some time now. Always been pleased with their service.
Josh was very pleasant and diagnosed our problem and gave us a solution to fix it. Would recommend One Hour H & A Rocklin office!
Semi annual maintenance. Technician arrived promptly, tuned up unit and reported status of system