Reviews (100)
Excellent and timely and professional service. Was a very happy customer. Will definitely use this company again.
Your Technician deserves a 10+ in customer service. He is very knowledgeable in this business. He has worked on my machine before.
Great service! On Time and reliable and professional. Would recommend highly for appliance service and repair.
Second time I’ve used fuse, and I have not been disappointed. Highly recommend.
The team was polite, thorough and made sure everything worked before leaving.
Was quoted $75 for a diagnostic and was told then would be quoted for any repair to be done on the oven the guy came over barely spoke any English reset my breaker and then try to charge me $220 after doing absolutely no work on my oven, and I actually went over and reset my breaker on my house for him then agreed-upon $150 basically paid the guy $150 to reset my breaker on the side of my house which I actually did and the guy was only here for about 20 minutes stove does work. Burner light still stays on said he didn’t know why or what was wrong with it or why it did that.
Mike is very nice well trained the job he was simple and I like him.
The exhaust fan above our range would no longer turn on. An appliance repair company here in the Valley told me I'd have to get a whole new hood saying that that they could no longer get parts for that brand. The serviceman who came out never looked at the roof motor. I also phoned a second local appliance company and they agree with the first ones appraisal. However, a friend had had wonderful service from Fuse HVAC Napa on a refrigerator so I thought I'd get a third opinion. Jason, the technician, performed a thorough exam of both the inside hood and the roof mounted motor and diagnosed the roof motor as the source of the problem. The company ordered a new motor which was at least one fourth of what a new hood, motor and installation would have cost. They texted me when the part was in and set up an appointment for Jason to install it. He spent several hours installing it and I now have a working exhaust fan at a fraction of the cost. ( plus I'm not throwing an otherwise perfectly good hood with two sets of lights, into the landfill.) Jason was pleasant and efficient. He was considerate too, wearing shoe covers when in the house and letting me know when he needed to go fetch something for the job. He also looked at my washing machine for a minor issue it was having. It is so refreshing, in this day and age, to have a workman know their stuff and how to repair things. Our garbage dumps are overflowing with partially broken items that 30 plus years ago would have been repaired. I also want to commend Erika, who was great at communicating equipment orders, arrival times and appointments. I will definitely use Fuse Napa again for all my appliance repairs.
Everything went well except he didn't bring his own ladder when he first came to trouble shoot the problem. I had to supply a ladder. Other than that, he did a good job.
The communication was great and the cost was transparent. Alex was very professional and I was notified when he was on his way which was very helpful. I highly recommend Fuse.
Had my first site visit with Fuse, the representative was quite helpful and thorough. We are going to work on estimates and see where things go from there. So far a great experience!
Bob realized quickly what was needed. Drain plugged. He cleaned it out and looks like we won’t have to buy a new refrigerator. We would use him again and hoping he will come back to fix the large burner on our stove top.
Great company , knowledgeable and reliable , tgey instslled a brand new split system .They show up when they say . Recommended
Fuse is 100% the BEST. They succeeded where other providers failed. They are fast, affordable, friendly, professional and great at what they do. Baz is a super awesome guy too. I highly recommend Fuse!
We actually didn’t like the service. The orders that were given was to repair the stove. But he work on the oven why I don’t really know. After we brought this to his attention that it was the stove that neede to fix or repair. Well he check it out and his conclusion that the burners needed to be clean. He stated that he couldn’t do that repair it wasn’t his job. That was a surprise. Now we have to wait for the Home Warranty on what to do next. Is it the Home Warranty or your company to repair it? Didn’t like the outcome the burners are still failing.
I started a load of laundry Sunday morning. I washing machine did work. I called Fuse and had a tech out today. Best company highly recommend them . Make fuse your first call they are a fantastic company. With great communication !!!!!
They accessed the refrigerator issues, asked us to authorized repair, came back with the correct parts and installed them. Doesn't get much better than that.
Good pricing, Michael was friendly and worked quick. Definitely recommend!
Buzz, the technician, was excellent! Friendly, helpful, on time and took photos of the problems with the furnace so I could confirm I need a new one. They responded right away to my request for a quote and will be able to install in the next few days.
We were heading out of town in less than a week and expecting guests to house sit when the dishwasher gave out. Matt from Fuse was at our place in less than 24 hours to diagnose the problem and was back the following day with the necessary parts. The communication from both Matt, our technician, and Mike, from the front office, was excellent. Everyone was courteous and professional. I’d definitely use them again.