Reviews (7)
We recently had a issue with our AC unit. Was not blowing cold air. We got a quote from a local HVAC company for replacment over 4200.00. Before making a decision I called Henderson Brothers for a second quote. Russ came out and inspected the unit thoroughly. Replaced a capacitor and a air filter. And now it works great. Thank you Henderson Brothers for saving us $4200.00 . And thank you Russ for your professionalism.
Such nice people. Their receptionist is the best, very good customer service!
This company is the best and most reliable! Highly recommend!
I had a big project that took along time, Due to engineering department was so backed up With work and that is really what took the longest was the city of elk Grove was taking so long with our plans getting approved. After they got started it was finished in no time . Venting plumbing gas line had a big problem with one of the employees and the gas line had to be done over but that was no problem they honored the contract followed through had a big problem with the roof, they Guaranteed everything would be fine and it was. Very happy I had some problems with another contractor And Henderson Brothers took care of that also. Russel Alway is the best to work with.
Projects handled by Henderson are always handled on time and the workmanship is first rate. Their sheet metal shop makes custom work look easy. They use high quality materials that match existing, which isn't easy to do on a 70 year old building. Communications and follow up have been excellent as well. I highly recommend Henderson Brothers.
The best Service in HVAC repair And customer service the best!!!
I will never use this business again. Last summer, my tenant's kitchen faucet developed a spout leak. I called & was quoted $125 for the faucet & $100 for the installation, which I, as a property manager, considered a reasonable cost. Since my father used them for many years based on a handshake, I did not request a written quote. That was my first mistake. The first time they showed up without the new faucet, and I had clearly indicated beforehand that I needed one. So I had driven 22 miles for zip. Things only got worse after that. I got busy and a week or so slipped away with no word from them. When I called, they said the faucet was on order. More time passed with no word. I called again, and they said the wrong one had come in and they had to re-order. No one was keeping me in the loop. I believe it was the 2nd or 3rd scheduled appointment that one of their plumbers was out sick. I can forgive that. These things happen. After about a month or more of delays and lack of communication, they showed up and installed it. Then I went to pay and found that they had put in a $450 part. The manager was clearly surprised when I complained and subsequently dropped the $100 installation charge. Honestly, every time I had used them before this particular incident, I was completely satisfied with their work and charges. If I had thought this comedy of errors was deliberate, I would have put the Better Business Bureau on them. However, I think that no one is minding the store, or they have a ridiculous personnel problem, or some other craziness is going on. I don't know, but my recommendation is to get it in writing if you want to do business with these people. Personally, I would rather call a contractor to come from Stockton or Sacramento than to utilize their services ever again.