Reviews (100)
Technicians diagnose the problem and fix your unit in a timely manner. Leave the work area neat and clean. Very satisfied with their work.
Very polite, professional, answered all my questions, very knowledgeable, great experience
The technician was professional and friendly. He explained everything he was going to do that day. When the bad coil was found he showed and explained the problem. Appreciated all the info. He did a great job.
Steven was very efficient and friendly. He quickly diagnosed the problem and was prepared with replacement parts, which he installed in no time at all! Thanks!
Austin Heating & Air were called out by my home warranty company in January when my heater stopped working. They replaced a control board on the system in the attic, and the heater started working again. However, fast forward to April when it started getting warm, we noticed that the AC wasn't coming on (it was blowing, but not cold air). My boyfriend got in the attic to check on the system, and noticed that one wire was completely disconnected from the control board and the lid hadn't been placed back on it. Therefore, there was no signal being sent to the AC to start up. I called Austin Heating & Air and asked them to send someone back out since their tech did not leave the system in the proper condition and didn't finish the job properly. Over the course of a week, I called numerous times to talk to a supervisor about it, but no one ever returned my calls. They told me I needed to call my home warranty company again ($75 for each claim), but I felt strongly that I did not need to pay the $75 again because of Austin Heating & Air's error. My boyfriend googled information about the panel and guesstimated on where the wire should go based on what he found online, but was still not certain how it should be wired. I called back and explained the situation again, asking please at the very least for a tech to return my call and answer over the phone if he connected it to the right spot. Again, no one returned my calls. We are almost 1 month out from my constant calling and refusal of the company to help. Austin Heating & Air has horrible follow up, customer service and does shoddy, incomplete work. I definitely would not recommend this business to anyone.
Great customer service. Nice and courteous. He was on time and he answered all questions. Explained the service and gave advice going forward as new homeowners this is important to us to know the signs of a failing ac. Will use them again.
They are the best! They get the job done right away. I have to send out a FIVE STAR to one of their technicians. His name is Felipe.
BEST FREAKING PEOPLE EVER THANKS AGAIN TO HEATHER FOR DEALING WITH ALL THE BACK AND FOURTH! this company and her and deeply appreciated!! And we couldn’t be more happier with the professionalism they had handled. Thank you!!!
Austin heating and air is a very good company. They replace my home air conditioning and heating unit in a very timely manner. All they’re technicians that have came out from start to finish were all great employees. Steven find out the issues and Jimmy installed the new unit. I would definitely recommend this company for any heating and air issues.
From the dispatch to the technician, Freeman I will never go with anyone else when the time comes to fix my heater/air conditioner. Friendly, honest and accommodating service.
Steven was very curteous and knowledgeable.
Austin Heating serviced my AC they where on time and I was notified when they where on the way. Nicolas and his co worker did a great job and offred me some advice and answered my questions. Thank you guys .
Very fast came next day and they did what needed to be done and before leaving they let us know exactly what was done.
My clients had been dealing with a terrible vendor that was assigned to them from their Home Warranty company. As their realtor, I stepped in to help facilitate the process of getting their heater fixed as it went out during the ridiculous freezing cold weather in November. After our dealings with the previous vendor we're finally done, Austin's came in like a super hero and got stuff done! They restored not only heat, but hope for my clients that their soon-expected baby would be born in a house with heat. The whole process took about a month and a half which was a welcome change to the 2.5 months we had battled with the other company. Austin's - you have my thanks and my recommendation and I have personally written the home warranty company requesting you to be the first point of contact for clients in the area that was serviced. Thank you again for restoring heat and hope for my clients!
Great customer service office staff was always friendly when I talk to them. Technician was great got the job done.
They came on a home warranty call. All I can say is nothing but amazing! They were quick, on time and very professional. The highlight to all of this is that they are HONEST! They don’t try to scam you out of your money and will tell you how your system is actually doing not trying to upswell you into a new system like most HVAC companies now n days. Most of the bad reviews on their page is 100% Karen’s to be honest. I’m sure when people don’t get their way they have to blame someone and since they work with home warranty I’m sure it’s not their fault warranty won’t cover some issues.
Austin is very knowledgeable and enjoys his job. He was pleasant and professional both times he was at our home.
Jose came in and ask us what the unit was doing and he checked the problem. It took a couple of attempts to see what it was and finally concluded, it was the blower. He told us since it was Christmas it might take a little longer to get part. He ordered part and office called a day later and told us a date and time a week later. Jose arrived on scheduled time and installed part and waited to make sure the system worked and once he tried the system twice, he said if we had any problems to make sure to call back, which reassured me. Jose was courteous and friendly and answered all my questions. I would call Austin’s again and make sure I ask for Jose as my technician.
HVAC tech, Freeman showed up on time and with a positive attitude. He was courteous courteous and professional. Freeman identified the issue quickly. Thankfully, his work truck is stocked with spare parts needed to complete the repair, eliminating further downtime of our heater. I am very pleased with the service provided by Freeman and Austin Heating and Air. Over the years, I had few HVAC companies visited to perform repair and I must say that Austin Heating and Air is the best one. Thank you.
For 1 the 1st technician that came out didn't do what I asked and then I had a wait a week for another technician to come out just for my claim to be denied the lady that answered the phone at the company literally hung up on me and I filed a complaint with FAJ and I told them I was never going to use them again and I am going to cancel my contract with FHA because they are do what they say they're gonna do I paid more to have The ability to have the ducting work on and they denied my claim so I give you a 0