Reviews (30)
The company was responsive and timely during a busy holiday weekend. Service technician was professional and knowledgeable. Did a great job and completed the necessary repairs quickly.
With 4th of July a few days away and during a major heat wave, our air conditioner decided to stop working. I called on a Saturday around 7pm and was so shocked they answered. They were able to fit us into their schedule only two days later and BEFORE 4th of July which I was thrilled about. Zachary Camp was our technician and he showed up early during our scheduled time frame. He was super thorough and knowledgeable, and explained everything to us. He had the part we needed on hand and fixed the issue very quickly without it costing and arm and a leg. Zachary was extremely polite and professional and even made sure to check a vent my 5 year old decided she wanted checked 😂. I highly recommend this company for anyone needing repairs. Thank you American Dream Services!
I like that they answer their phone after hours. Even though they didn't make an after-hours service call, I appreciated that I could at least talk to someone and find out timing and pricing for the next available appointment. They were very responsive and kept me updated with texts. Fixed the problem quickly. Would give five stars, but the technician was 45 minutes late beyond the 2-hour arrival window they gave me. Even still, I will use them again and would recommend them.
I am extremely pleased with the work done. I found this service on Google maps and I really love to support small businesses and help them grow by using their services. Pricing was fair and competitive. This was a definite win and I will continue to use them instead of the previous company. Communication was fast and efficient, scheduling was easy, confirmation text were immediate, and the work done was very professional. Well done.
Technician was knowledgable and thorough
Friendly and fast! My new puppy chewed thru a wire and Ricky was our technician he was very informative and repaired our AC . Thank you guys
On time, efficient, polite. Great work.
Ricky did a Fantastic job. Very professional, Great workmanship & very friendly. & I would recommend him to friends & family.
Ricky & Zac did an awesome job installing new HVAC unit works great and looks good on the roof.
The owner Rj is very communicative, and he took the time to figure out our problem. Words can’t describe how grateful I am for him and his team he came and fixed it right away and even offered to take the old part away. There’s nothing like having a homebase company rather than a big chain company. The focus is definitely on their customers.
As a female home owner, I highly recommend American Dream Services. They are rockstars. My Ac started acting up at 11pm Monday night, called them as their number was listed as 24 hour. They scheduled us for 2 days which is understandable. Tuesday morning, my AC was ok. I wanted it looked at anyway, but didn’t seam to be an emergency any more. Talked to them again and rescheduled for Saturday. Tuesday night it started acting up again. Called them again. And they were able to squeeze us in Wednesday. Ricky was able to come earlier than scheduled and was very professional. He got right to work, as soon as he got up to the AC, our fan died! Perfect timing. He was able to diagnose the issue, give me a quote and got get the parts. He answered all my questions in a way that was understandable. As a female, I get nervous sometimes with service calls. Are they going to talk down to me, treat me like Im just a dumb girl, brush off my concerns, Ricky did none of that! Very professional and took time in the stupid heat to listen to my questions and answer them. We Will be getting their service plan too.
American dream is always amazing! They are very good at getting to you pretty quickly and doing an excellent job! Thanks guys! Summer would be awful without you and your services!
After waiting 1 1/2 past his arrival time the technician came. He was very rude when I inquired about his very late arrival. I told him his service was not needed and I called Power and Performance, They came out the next day, on time and very professional.
American Dream Services were great, they came out on a Saturday and repaired our heater. They went to the part house, came back with the part in the evening and by 8pm we had heat again. The technician Phil was very professional and did a awesome job. Definitely will recommend them to people in need.
My air conditioning went out very late last night. I called several business including Banner Air and a few others. RJ, from American Dream Services was the ONLY one to take my call. He was very courteous and assured me someone would be out the very next morning before 9. Ricky showed up, and within 30 min, found the issue (which includes climbing in the attic) and had it resolved. Both of these men had excellent customer service, knowledgeable and friendly. This company provided a service on Sunday at a very competitive and fair fee. They’ve earned a new customer for sure. Thank you
First time I felt sketched by the repair guy. Wanted an additional 220(this was after the 78 dollar call out charge credit. Nearly 300 total) dollars to replace a 35 dollar part that takes 4 screws in and out total. Less than ten minutes somehow listed as multiple hours of labor. And the part wasnt even what's wrong with my unit.
How to repair that had to be made in August. I assumed I wasn't going to get an appointment for about a week or two. The guy came out in the evening the next night.
Was not impressed on their diagnostics. Had to hire another a/c company to add 3.2 lbs of r410 on top of the one they sold me. Not sure they know what filling up the system takes?
Called at 10 A.M. here before noon and all fixed by 12:15 P.M. All repaired for a great price. Techs were friendly also. Would highly recommend.
One of the best experiences I've had when it came to my A/C repair. Professional, courteous and seem to really actually care about getting my A/C going during this recent heatwave. Kudos to Phil! He was up there on hottest part of the day repairing my unit. He didn't even seem to mind when I would ask a million questions. Thanks to everybody on the team as well! Definitely give these guys a shot when needing services.