Reviews (100)
This contractor was assigned for HVAC work two different times by my home warranty. Both times, they never contacted me to schedule, never answered the phone when I called, and never responded to the home warranty company's calls to try and schedule. Don't waste your time, like I did, trying to contact them.
A/C went out. Called for repair. When technician came out discovered that system was so old that that cost to repair was sky high. Presented a proposal for a new furnace and A/C system that was reasonable. The installation crew as knowledgeable, professional and did a great job. Would definitely use again.
I waited two days for Epic to finally reach me only for them to tell me the appointment would be the next week. I called one other company and they had the probably fixed before noon on the same day.
The company is very responsive. Nathan was very helpful in repairing my old unit and and helping me determine when I need a new one. The installers were quick and efficient and professional. Good experience.
James was my technician and he was great !! Very professional and quick very knowledgeable about what was wrong.
Great experience. They were able to schedule the installation immediately, arrived on time, and were very professional.
Technician was knowledgeable and able to quickly diagnose and repair the air conditioner unit.
Can’t speak higher of an HVAC company. We had multiple companies come out, but this was the only company that spoke straight with us about issues they saw instead of taking shortcuts. James, Nick, & Haden were excellent hard workers & diligent in getting things done. Everyone we spoke with in the office as well as these three men were super knowledgeable. They also do a great job of explaining things in terms that the average person can understand. They told us issues they saw, showed us pictures, explained options & went to work! We were seen quickly & they completed the job quickly. They even went above & beyond to fix other problems they came across while installing our new system. It was a breath of fresh air after having so many bum mechanics come out from other companies. You can tell integrity is engrained in this company’s values. Can’t speak higher & looking forward to using them for all our HVAC needs.
James was extremely knowledgeable and professional when addressing my AC need. Recommend Epic Mechanical and highly recommend James specifically.
James arrived on time, and was very helpful and informative. … A job well done! (The a.c. in the house I just bought had too much Freon, as it ended up.)
He awesome guy. He show me what was wrong with AC unit and what they can do to fix it.
I placed a service request on 06/08/23. Was told that we would receive a call in 24-48 hours for appointment . We waited 4 days. Still no call. Called the company directly, each line went to voicemail. Warranty company also tried calling, all attempts unsuccessful. It’s June in Arkansas. We have a newborn. This company is very unprofessional. Failed to respond to the warranty company and myself with multiple attempts. The warranty company needs to switch contractors. Once Epic mechanical realize they’re going to lose money maybe they will improve their way of dealing with their customers.
Nathan, was Awesome! He explained everything in great detail. Great personality, courteous and professional!!!
James Bailey came out, was excellent and got us working again. Thank you James
My technician, Jim, is great. He has been servicing our system since it was installed 3 years ago. Very professional, pleasant demeanor, knowledgeable and honest. He is very considerate of my elderly mother when he comes. I enjoy seeing him each year. Two thumbs up!
They have always did an excellent job. They are very professional & always very friendly and do what they say
Epic Mechanic Service is very respectful and concerned about the need of their customers. I've experienced their awesome/ professional care of the HVAC system . Thank you for your service. Freida Broadnax
They were great to work with and amazingly fast at scheduling maintenance and a new system install.
James was great! Financing for our system was fast, easy and worth the quality work done on our home!
James was great, he did an awesome job. He was on time, friendly and professional.