Reviews (32)
Have used Georges on multiple occasions over the last few years and the customer service and technician quality has gone downhill to the point of not using their service again. Its unfortunate because when Georges was managed by Pete they were best in class. After comparing prices they are by far the highest priced and only used them because we were in a pinch and no others were available with the AC completely out.
A great place to do business! I like the business as it is locally owned and operated fir many years. A great experience and affordable
Poor service experience. I scheduled an appointment for a new AC/Heat installation for one of our properties. *They did not call prior to the 9:30 appointment. (This was an empty house which was explained at the time of setting the appointment.) *They did not show up or call to reschedule. *I called two days later to inquire. *Jody, at the frontdesk, rescheduled for me but argued that they DID show up and they "never call prior to arriving" to confirm. And then rudely asked, "Do you want the new appointment or not?" I declined her unprofessional offer. *Video cameras show that they did not show up to the appointment despite Jody's claims.
Not open weekends
Great price and service Got the job done!
I have used George's several times over the last 10 years, and they are the only company I will call when it comes to maintenance and repair of our heat pump, furnace, ductwork, etc. The technicians will go out of their way to make sure they give the best possible service and limit the cost to the customer. The office staff is very helpful and polite, too.
We realize we are not the only people without AC & have to wait our turn but after sitting in the heat for over a week we found that none of our messages had been passed on to management from the ladies at the front desk, only after going in person multiple times did we finally get an answer as to a time frame that they could actually come out or even if they had the correct parts that they needed! After waiting for multiple call backs that never happened and another in person visit we were finally given a time of 6:00 a.m. on a Saturday but guess what nobody ever bothered to show up nor call us! This is absolutely unacceptable! Its not hard to pick up a phone & keep people informed. I will make it my mission to spread the word to never use this company!
I find them to be very honest. They told me it was going to be a certain fee and when I got the bill it was more and I called and asked about it. They honored the quote that had been given.
Hottest day of the year so far and Georges took care of me.! Saved me from what could have been a bad situation.
Had an entire heating and a/c system installed, David and his crew were top notch to deal with. Started with the removal of the old units and install of the new units and finished in one day. They also moved the pipes from my other unit and tested that unit also. Highly recommend them and the only company I will use in NWA.
Front office personnel convinced me never to use their service here.
I would recommend George's Refrigeration & Heating to anyone looking for service on their heating or cooling unit. The service tech Kevin did a fantastic job of repairing both heating and cooling units at my house. He was very professional and made sure my units worked properly. He worked diligently to repair the issues and never once tried to sell me a new unit (my system is 18 years old), like other local companies have tried in the past. He answered all my questions and concerns. I will be a loyal customer moving forward.
George's replaced our AC system for a reasonable price and did the work within a few days of contacting them. Very fast and professional crew. Unfortunately, the installation went bad and we ended up with water damage 2 months later. George's was fantastic in working with us! They were out to the house within a day and fixed the unit for free. They then reimbursed us for our insurance deductible. We are thankful that we chose George's because of their great customer service and friendly professionalism.
I highly recommend George's over any other HVAC company in the area. Not only were they able to replace my failed unit quickly, Holly went out of her way to communicate quickly via email AND over the phone several times with my home warranty company that just didn't seem to understand why my unit had failed.They are professional and truly look out for the customer. The install was professionally done and I couldn't be more thankful for George's outstanding work from every level of the business! 100% satisfied customer here! THANK YOU!
They do a thorough and complete job on servicing our Trane unit. Always have a professional and friendly service man. Definitely recommend this company!
George's had a reasonable price and excellent service in my HVAC purchase and installation. I love the thermostat - easy to program and it even gives me an accurate weather forecast. I couldn't be happier with the product and price. BUT if you want a check up on your unit, annual is two times the price. Once during AC months and another during heat. I didn't realize this and I think it is good to know.
Great service. Actual cost right on estimate. Trustworthy, friendly service. Cleaned up as they left. Will continue to use them.
Great service, prompt appointment, and awesome technicians.
We appreciate their courtesy service. All technicians are polite, professional and knowledgeable about HVAC.
Excellent service and they had Marty at my house to fix my a/c in the same day. Marty was great and very polite. Highly recommend them!