Reviews (45)
We had someone come out to fix our unit on a Thursday, even though we were told they were coming Wednesday, and they said they needed to order a part that we need and they would come and fix it on the following Tuesday once the part comes. We wait and Tuesday comes and they delay us until Wednesday because they “lost the part.” We kept getting push back with no ac in our house forcing us to stay at a hotel while my grandma is in town visiting. Wednesday comes and we get no response making US reach out to get informed about what is happening. They tell us they are working on reordering the part but it won’t come until the next week because of the holiday weekend. I understand them losing the part is not completely on them but they were not very helpful other than that. They were going to let us sit in that house with no AC for an extra week because of THEIR screw up. The absolute LEAST they could do for us was get us a hotel for the weekend until they get OUR part that THEY lost. In the mean time my step dad was able to simply fix the ac unit himself instead of paying $1500 for poor services.
The only thing I was not happy about, I’ve never seen metal dropping and holes in the concrete from the brazing of the pipes.
This is an awesome company with a great customer service and experience. They're very knowledgeable and professional. Good affordable prices. Definitely, I couldn't get a better deal.
Excellent service. Professional staff. Great at diagnosis for heating and cooling systems.
I called Desert Star and was very pleased with the service and the way they do business. I am not someone to writes reviews but I feel these guys deserve it. Thank you!
I don't normally go out of my way to write reviews, but this time I felt I needed to. My AC was leaking water and I have the 2-10 home warranty. Called for service and was rejected by another company in Tucson, they were "too busy" to come help. 2-10 then assigned me another company, Desert Star Air Conditioning & Plumbing, and I'm so glad they did. The next day a technician was assigned to me and immediately arrived at 8am, before we had to endure another day without air conditioning in Arizona. Jim was absolutely amazing. He was professional, friendly, and explained each step of the way what he was doing to get us back up and running. On top of that, he went out of the way and checked our entire system and made sure everything was in working order before he left. I have been with 2-10 for 4 years and have had many technicians from many other companies out at my house, and Jim was by far the best I have ever dealt with. I really can't say enough about what a great job he did, how friendly he was, how professional, and how happy I am to be back up and running again. I would HIGHLY RECOMMEND this company (ask for Jim, trust me) to anyone who needs their AC repaired. If I ever need a future repair, this is the company I'm going to trust to fix my issues. Thank you Desert Star! And thank you Jim! You guys are great.
I highly recommend Desert Star Air Conditioning. Our old AC would literally be on all day and it wouldn’t cool below 83 degrees. It had been running like this for three summers. We finally decided it was time to replace it. We were stressed thinking the process would be a nightmare. Desert Star’s staff were professional, reassuring and knowledgeable. They made getting a new AC worry free. We replaced our old AC with a top of the line unit for a great price. We are so happy with our new unit and the service we got.
I have a 2-10 warranty on my home. The AC went out and I submitted a service request. Desert Star was assigned my request. Excellent communication and true concern was what I received when I was put in touch with Allyse at Desert Star. The first call they sent Jim out. He diagnosed the problem and submitted a report that same day. Allyse got right on it and within 24 hours was back with me letting me know what 2-10 had determined. Allyse then ordered the part and got my AC repair on the schedule as quickly as possible. Cesar came out. A man of few words - up on the roof he went. 2 1/2 hours later, he came down and said, "Turn the AC on." Well! - That did it! Problem solved, AC is running great. Thank you to all at Desert Star. Excellent service! They work hard - but make it look easy. I will refer them with confidence.
They're always great they listen to me and they get the job done without a hassle
BUYER BEWARE!!!! My home warranty sent these guys to diagnose and issue with my heat pump. They said the unit needed to be replaced. Home warranty covered part of the cost, but I paid over $600 out of pocket (including a bogus fee for an “extra man” even though they only sent one man to do the job). Not only did the installer violate code by running the condensate line to my plumbing vent stack, but in the process, he managed to drop a piece of pvc down the pipe and did nothing to retrieve it, nor did he tell anyone. This resulted in a chain of issues with my plumbing, and the damages amounted to WELL over $50,000. The company eventually removed the pvc from the drain, but they refuse to pay for the repairs for the damages. Absolutely horrible business, do not hire them unless you have tens of thousands of dollars laying around to pay for their incompetence.
Really bad experience, 3 days and couldn’t fix it, they charged 200 for the service and 200 one piece they changed but didn’t work , other company figured out and fix it 2 hrs , they logo said “one call fixes all”, I call them like 10 times and they didn’t fix it
Great folks, quick to get onsite! Quality work!
My air conditioner stopped and it was the hottest day in August. a friend of my neighbor had me call someone they used. Although they came in 1 half hr, they misdiagnosed the problem and (of course) recommended a new HVAC system. they replaced the capacitor, added refrigerant and told me I needed a new compressor. &250 later, it worked (for 2 days) and died again. since I just moved here, I called my realtor and she I had a warranty. I called them and they sent Desert Star. They told me (Chris) I didn't needed a capacitor, nor refrigerant, nor compressor. They replaced the coils and the unit works perfectly. Chris said I should get my money back. Being from the New York area, I laughed and said "fat chance". I called and got half. The point of this story is that Desert Star is competent, honest and professional. Chris was superb and Elise in the office is excellent. I would recommend them to anyone. 10 stars from me.
Great folks, Quick Service, Fair Pricing! Great local company!
A great bunch of people to work with very knowledgeable.
I was highly satisfied with this company and their customer service. My air conditioner stopped working over the weekend, and my Home Owner’s Warranty paired me up with Desert Star. They called me first thing Monday morning and had a technician here by 10 am. He diagnosed the issue quickly, but because of the age of my unit, did not have all the parts on hand to fix it immediately. He was back quickly and had everything up and running within an hour. He was polite and professional, and he answered all of my questions. Again, I was highly satisfied with Desert Star, and I would definitely hire them again and recommend their services.
They came out and quickly diagnosed my AC issue for a fair price. They also politely informed me that it is older and may need replacement soon. So far what a great company
I called this company for typical routine maintenance and the tech broke the low pressure valve as he took off the cap and all sudden all the Freon was vented out. He claims that the previous maintenance tech had incorrectly service the unit and left the valve without the core piece and just put the cap on. The truth is that this unit was never maintained since it was installed and has been working just fine all this time with no problem whatsoever. I wanted to service it cuz I was planning to put the house on sale so as the new buyer have assurance the unit works just fine. After they broke it, they want to repair their damage and offering me a discounted price of $800 to fix their own fault. They claim their normal price is over $1000 so they know they had broke it and just offering discount to make up for it. I highly advice to stay away from this company if you want to keep your equipment working and protected.
After using more than 12 A/C service providers over the past 21 years, Desert Star is simply the best because they are HONEST, fair, transparent, competitively priced and accessible. For me they went the extra yard to make ensure I was happy.
I had called Desert Star earlier because I realized the AC temperature wasn’t holding and they were able to schedule me for the next day (thank god it wasn’t going to be a week). Our AC then decided to fully give out and the house got up to 87 degrees on a 106 degree day. Felipe was the tech that was sent out to us. He was great! He called as soon as he was on his way and arrived when he said he would. Very friendly and nice, he was also very nice to our kitty. He was able to get our AC working within 20 minutes! So grateful to Felipe and Desert Star Air Conditioning and Plumbing. My mother recommended Desert Star to me and I will for sure be recommending them and especially Felipe to my friends. Thank you Felipe and Desert Star.