Reviews (100)
Jerry is a great tech, thorough, professional and great communicator
James was very knowledgeable and we appreciate his honesty and work.
Reported a dangerous and aggressive driver (captured on dashcam). Someone reached out to me to take a report until he realized the incident happened in Tucson. He said he was in Phoenix and that someone would call me from the Tucson office. No one ever did, and my repeated attempts to get a hold of someone went unanswered.
Very knowledgeable, explained everything very thoroughly, provided excellent recommendations, timely. Have scheduled with them again for annual maintenance. Highly recommend.
I was having issues with my AC. It appeared that the ducts in my house were not all equally distributing air. Consequently, my home was cooling unevenly. I called Chas Roberts. Supervisor John at the Tucson office spoke with me and offered to come personally to check it out himself. He promptly came and evaluated the situation. We set up another appointment to remedy the ducts. Turns out I needed to have them reroute certain ducts and all together even out the distribution of the air flow. Soon thereafter, two technicians (Isaac and Roderic), along with John, came to fix things. Isaac is very knowledgeable in the field of airflow. He has a state-of-the-art machine that is able to measure both the amount of air blowing through the duct, as well as the temperature. This makes evaluating each airduct much more precise, as opposed to the old point the thermometer at the duct method. I certainly had never seen a machine like that before. Isaac was able to get the rooms in my house within 2 degrees of each other. Prior to this, my rooms were about 10 degrees off. Isaac was very thorough and knowledgeable in his craft. Both technicians also cleaned my unit and advised me of future maintenance suggestions. They did all of this swiftly and efficiently. John keeps his employees up to date with the latest technology. I was very impressed by these three gentlemen. If I run into issues, or need maintenance on my machine, I will not hesitate to call Chas Roberts again. Thank you three for coming out and pulling off this big job so professionally.
Great AC system, 2 years so far Not one issue. Fair price, nice people.....no pressure
Technician, Anthony, was excellent. We got fast and speedy thermostat repair when the touch screen on our thermostat went out. He was able to replace our thermostat with the same one, same day, and the same visit.
Do not use this Company, the workers are great, management is horrible. We have only had our house for a year and the A/c unit went out. After a year the warranty expires but they don’t tell you that. The manager swore at me, blamed me, then finally after a week fixed the problem, because I said I was going to file a complaint with the register of contractors. It was not an easy process but do t use Chase Roberts, if you can avoid it.
Customer service was excellent and they were on time and Emma was very professional and courteous
Bought a new build back in December, tried to turn the AC on about 2 weeks ago now that it's getting warmer out. Turns out, our unit was never plugged into any power source and was just sitting outside. Technician told us he needed to order a part and would give us a call back to schedule a time once it came in. We keep calling asking for an ETA and they aren't able to give us one and we just get told that the part is still pending. We've been sitting with no AC for 2 weeks now and our house gets up to 82 degrees at night. This is just ridiculous.
Out five Tech including a lead. Matthew was the only one who acting like they wanted to help and acted like he knew what he’s was doing. Matthew get 5 stars .
Tech Mathew and Able both are professional and did a good job! Keep it up guys
Our service provider Anthony was awesome. Very cool, and professional and very informative. Great customer service great people skills.
System wasn't blowing air. Diagnosed quickly as blower motor failure. Removed and replaced blower motor
Performed preseason maintenance of AC. Repaired a poor connection they made during initial installation during new construction 2.5 years ago. Resolved cost/warranty dispute to my satisfaction. I remain cautiously optimistic.
Matthew was a great tech. Professional, polite and efficient
Anthony was very professional, knowledgeable, and pleasant to work with. Excellent representative of Chas Roberts!
Great company! The tech was very professional, very informative and made sure everything was done correctly and was working properly before he left. I highly recommend there services. Thank you!
The technician who serviced my unit was helpful with knowledge. Patience walk me through my thermostat how to operate it. My breaker in my new house kept tripping . He helped with informing the next steps. Now with his help, My unit is working great! thank you. For the GREAT customer service.
Francisco is excellent! He kept me informed and up-to-date during the whole process. He’s very friendly and has a great approach and attitude to his job! Anthony did a great job! He was very professional, very respectful, as well as being respectful of my property!