Reviews (100)
Absolutely the most ridiculous experience I have had with a contractor. They installed an under sink water at my business about 1 year ago. It failed, so we called them out to fix it again, close to warranty timeout but that wasn't the issue. The tech checked the unit and told us that it was wired incorrectly, supplying 220V to a 120V. I explained that they installed the unit last year and how could this be? His reply "I don't know what to tell you". I called the company and asked for a manager to call me back; they didn't and I ended up calling them again. I was connected to "Pete" who gave me a CYA answer about voltage and then "they installed a direct replacement, so you need an electrician". I explained, again, that they installed the unit a year ago and asked why wasn't the voltage problem found at that time? And how could a 120V unit last a year hooked up to a 220V. He said that they simply hooked up a direct replacement and don't check that during the install. WHAT? Your company installs electric water heaters and doesn't bother to check voltage? Totally ridiculous response to my valid questions. I wonder how many older retired folks that really don't know anything about electrical issues get burned by this company every year with this kind of BS? I would give them a 0 Stars rating but you can't do that.
I have used this company for years and have previously gave 4 star reviews. However, now with an emergency main water line leak, they tried to rip me off with a $10,000 repair estimate for what other plumbers charged $3500. In addition, their bid was just a number, no details, no warranty, and no explanations,. Disreputable to an old customer.
if they get rid of the bullish covid restrictions i would give it a higher rating
I received 3 quotes to install a new water heater. The quotes were comparable but I chose Arico because the gentleman providing us our quote gave us a great explanation of the services we were looking for.. The Arico Technician, Angel, arrived promptly and advised the steps he was taking to remove our 12 year old water heater and install our new one. Then he provided a detail info on the water heater itself. Everyone was very professional from the time I first called through the installation.
Jeffrey arrived a little after 1000 hrs and finished by 1030 replacing a hose bib on our back patio. He then sat in his truck for 15 min with engine running I assume writing up the bill. At 1045, he called in my credit card for a FULL HOUR job listed as 1000 to 1100. Questions I asked him about the job and the parts were answered if at all curtly and perfunctorily. Like "where was this new valve made?" "I dunno." It matters to me. I feel the extra time charge for the second half hour was unreasonable and fraudulent.
Set up an appointment to have someone look at my hot water heater. Never mentioned anything about a 40 dollar fee. Had several others look for free. Since they were not transparent enough to inform me and just hand me a bill I chose not to use their services. 8 other providers estimated for free. Should have been upfront.
Jesse, the plumbing technician, went out of his way to to solve the enigma of why my rental home drain lines were draining slow. Eventually, between snaking and using an enzyme the clog cleared and my tenants were happy again. I should also say that the Mgr provided a site map that showed where the 1955 original clean out was located - so Frontline and office worked together to solve the problem! Thank you!
Got right to work. Didn't try to sale me something I didnt need. Cleaned up after job was completed. Very friendly.
So may 28th I got into contact with someone who works for arico about looking at my a/c unit. he said it was old and needed to be replaced. he said he needed 500$ cash down and 6000$ made out to him to get the unit. he wrote me an invoice for all of it. after 3 weeks of constant reschedueling for an install I said im tried of waiting and want a refund. he said the refund would take 15-30 days. so 7 weeks later still didnt have my refund. was constantly getting the run around when my money was going to be ready for me. I made 4 different phone calls to the office no one cared or did anything. currently ive hired a lawyer and filed a lawsuit against the company and the installer for a refund. STAY AWAY FROM THIS COMPANY unless you want the same thing to happen to you.
Jesse arrived promptly and was polite and friendly. He went right to work, clearing both bathroom sinks which were both clogged. In one hour he was finished and the sinks were both unclogged! We are thankful for the quick and professional service of AriCo Plumbing Heating!
Have used Arico for many years and have never been disappointed with the workmanship or unpleasantly surprised by the bill. Love these guys!
Prompt curtious service, technitions very knowledgable, problem was diagnosed and repaired in very short time. Would recommend this company highly for all your needs.
I highly recommend Tim Bagnalll and the other specialists from Arico.. A company you can trust. Thank you Arico !
Could not shut water off in bath tub. Called at 7:30 am and plumber arrived by 9am. Had the problem fixed in 1/2 hour. Thanks Arico
Arico was quick in response..plumber was great..helpful and hard working ..the office person very good ..overall l a great company ..I recommend them to all my friends and I am a customer for life...magnet is on my fridge thxs craig hipple
Arico has appeared promptly and resolved problems correctly on several occasions - all at very reasonable fees.
Have been an ARICO customer for nearly 20 years, from a minor faucet installation to a complete repipe of my home. The staff have always been courteous and professional, from the receptionist who deals with phone calls to the technicians in the field who do the work. My last call was to replace a kitchen faucet. I wanted the same type of faucet and since the current one was over 15 years old, wasn't sure if they were still available. The General Manager did some research and found the part number for the faucet and I was able to order it on line. The technician came out and installed the new one. As always, the tech did a great job, and cleaned up the area when he was done. Would highly recommend ARICO.
Your technician Tim is great ,knowledgable, polite and friendly. He worked on our A/C for the last 3 or 4 year and his work was impeccable.
Knowledgable, professional and courteous service. Arico was sent out to deal my kitchen sink plumbing issue on a home warranty claim. They called and scheduled a time, called again when the technician was on his way, which was ahead of schedule. He did an excellent job of diagnosing and fixing the problem, trying natural means of loosening the clog before employing a chemical solution to the problem. Will definitely use this service again.
Arico came out and replaced my garbage disposal right away. They were so helpful to fix my sink which was all backed up from the clogged and old disposal, so now I have a wonderful new disposal. I highly recommend this company!