Reviews (44)
Great service, great techs.
I had my AC unit serviced in the past by AM Heat Cool and they provided good service. However, in 2018 they sold me a Goodman brand new unit with 10 years warrant that has been failing last consecutive summers. AM replaces the supposed part under the warrant but it costs me over $300 for service per part. They claim to have sold a brand new unit and not refurbished one. Stay away from Goodman brand while 10 year warrant may sound good idea, he service provider is benefiting for selling you a lemon. MReview-Aug-2022
Needed help with our A/C that wasn’t working properly. Left a message on Sunday evening & they called first thing Monday morning. Nick was out by 1pm & fixed the problem (loose wire). Thankful for their prompt response & taking care of the issue.
I genuinely can't say enough great things about AM Heat Cool! Initially our AC unit stopped working in the middle of a horrid 110+ degree span this past June. I attempted to place a claim with my home warranty program (sadly AM Heat Cool isn't listed as a company through the warranty program), however they were unable to dispatch a tech due to scheduling over three weeks out. I contacted AM Heat Cool and spoke with Natalia. She scheduled an appointment a few days after, however the home warranty company was then able to schedule an appointment within a few days. I ended up choosing to proceed with the home warranty company due to the connivence of paying a $100 copay. Natalia (from AM Heat Cool) called a few days after our AC was repaired by the home warranty company to ensure that our AC was repaired and running. I've never experienced this in the past and was amazed at the amazing customer service from AM Heat Cool after I chose to have my unit repaired through the home warranty company. A few weeks ago, we began having issues with cooling the downstairs of our home. Our home AC unit has 3 zones. The most important zone (family room/kitchen) stopped cooling while the 2 zones upstairs became an arctic! We contacted AM Heat Cool & they came out the following day. We received a text showing a photo of the AC tech, in addition with a tracking option when he was on his way to our home. Joel was our tech, he was awesome and extremely knowledgeable. He is an AC ninja no doubt! We noted that our AC was working too well, if that can be considered an issue. We contacted AM Heat Cool and Joel came out same day to adjust a few things. I'm ever so grateful for the amazing service from AM Heat Cool! Thank you for all that you do!
Natalia was very helpful and patient with scheduling my service. Joel and Diego did a great job installing my unit! Will recommend to anyone in need of heating/cooling services.
Alex and Fernando are great to work with. We had a duct system for a swamp cooler hooked up to our AC. A&M fixes the issue at a reasonable price and our AC and heat has never worked so good. We are on their two year maintenance plan and they make sure that our system is working properly.
The Company as a whole is terriffic, and this review is especially for Joel Rodriguez! This man is a class act is many ways, from professionalism to excellent workmanship. We share a mutual client (I'm a Realtor) and long after the transaction was completed he went back out to the client home for a simple service, discovered more, and well surpassed what most would of done to make her happy. I highly recommend Joel and AM Heat Cool time and time again! Again class act, with good old fashion business values - Thank you Joel!!
Super fast response and reasonable prices, don't try to upsell you something you don't need. Every employee is friendly and professional and truly understands the value of great customer service. Whether you need routine maintenance, repairs or a whole new system, this is the only company to call!
These guys are awesome, they take the time to clearly explain all aspects of the job, and make sure you are completely happy, thanks guys!!
We called on a Sunday night and they responded immediately. They handled our call with complete professionalism. They did exactly as they promised.
Showed up on time, friendly service, did what they said they'd do, for the price they quoted, finished on time... what more could you want?
Joel at A.M. Heating and Cooling is amazing! Friendly, knowledgable and honest...really looks out for his customers best interest. Thanks Joel!
Fast and friendly great customer service!
Excellent professional service in installing a new HVAC unit. Joel and his staff were delightful to deal with. They performed the work as promised and our new system was up and working the same day.
Great Organization. Mo came on time and did a thorough service and gave me some helpful advice on using the vents to balance airflow within the house. I also point out that the new system, which has been in almost a year and extremely quiet is saving us a good deal of money on the TEP bill. Rich Brache
A.M. Heating and Cooling are fantastic! a wonderful, caring, and knowledgeable family business that puts its clients needs as a priority!
The customer service from start to finish is excellent. Like nobody else in town, top notch. Technicians very knowledgeable with units, troubleshooting and repair. I would highly recommend this company.
The service from AM Heat Cool is top notch! We just bought a home here in Tucson and wanted to have our system checked out thoroughly as we weren't sure when it was serviced last. We bought the "Summer Time Tune Up" service and were quite surprised to see how many tests were performed and the amount of cleaning done by the technician. He did find some shotty work done by the previous company, a weak capacitor and offered some great recommendations on how to get more performace and energy efficiency out of our existing system. We already booked another appointment with them to correct the things found on today's visit and will be purchasing a new system from them this winter. Keep up the great work AM! P.S. Mo the technician was on time, professional and very knowledgeable.
Great and timely service
Excellent customer service!! This is what Tucson needs. I will continue to use them for my property management company.