Reviews (100)
I own Independence Roofing in Tempe, Howard Air recently replaced a roof-top unit for a mutual customer we share; Margie in Scottsdale. Margie hired me for a full roof replacement which I completed around May. I went back to her roof to add some foam to her metal awning and noticed severe damage to new shingles around the unit. I assumed (incorrectly) she had some basic maintenance to the unit after the roof, and his tools and work boots ruined the shingles which she was not told about. Margie explained they just replaced it and Howard Air would come do the shingles that were damaged. Today I got a call from a HA serviceman explaining what happened to the shingles. He knew I carry the 15 year workmanship warranty on the roof and asked if I preferred to do the repair myself, and to invoice his company for it. Opening HA to essentially a possible expensive repair I easily could have charged several hundred for. He was considerate of my own license, warranty, and offered to make it right with Margie. Of course HA could easily replace this shingles, but it was remarkably considerate for him to call and ask me first. Well done. HA will do the repair with my request to just add a new layer of underlayment under the new shingle section. This was just a very cool moment of a good company owning a mistake, and being prepared to pay for it financially. I don’t have many stories about other examples of this, but a long list of bad/criminal examples from other companies and contractors. Just incase any potential future homeowners/customers read this, Howard Air most certainly is a trustworthy company and I was very impressed by this situation. Thank you Howard Air for treating our customer well.
I’ve used Howard Air for a few years, and I feel awful this is my first time giving them a review. I’m in the service industry myself and I understand how important these reviews can be. Hand up, that’s on me. Every single technician that performs maintenance or responds to a service call is happy, knowledgeable, has patience, professional, courteous and resilient. Literally everything you would want in a service provider. Let’s face it these individuals climb in the hottest of attics for quite awhile and get the job done, without a huff or sigh. They clean up afterwards like they weren’t even there. That’s huge in my house, my wife keeps this place CLEAN. When there is an issue that needs to be fixed, the technician fully explains why step by step. It never feels like I’m getting screwed over. The reason that prompted me to write this review was my technician today, Hayden. He is everything I’ve stated above as well. After our introduction and walk through the house my wife and I look at each other and say these guys are different. We really would just like to thank Howard Air, Hayden our technician, our previous technician whom I cannot remember for the life of me, for the work they do. This house appreciates you!
My AC is only 2 years old but stopped working, because the smart thermostat ecobee was off so I contacted Howard Air and technician Shawn came. He is an expert in fixing the smart thermostat. I ask him to switch to a simple operating manual thermostat instead of smart sensor technology because I never like the smart thermostat idia, if your wifi is down, smart thermostat doesn't work, and also the smart sensor detects if you're home or away from home, mine never worked. Shawn corrected every problem. ( problem was not only ecobee) I'll give him 6 stars. Thanks Shawn!
Very Professional, polite, knowledgeable, and prompt. We have been delighted with Howard Air for over 15 years.
I hired Howard Air to replace my VERY old A/C unit. I had looked at other places, but was not satisfied and one didn’t even call me back. From the first interaction to the subsequent phone calls, scheduling, consultation, survey and actual installation, I have absolutely zero complaints. I believe that they take complete pride in their work, especially installations and it shows! They really took their time and made sure everything was working as it should and stayed until the job was done. I don’t think that I had a super straight forward installation due to the age of the unit either. They even had to come back out to remedy a wiring issues (again, very old AC), and Scott was an angel and got everything completed. Every single person I interacted with was extremely nice and courteous, they answered all questions that I had and were just insanely delightful to work with. This was my first time having something like this done, and I felt extremely comfortable with the entire process. Thank you, Howard Air for making this a very easy and comfortable process!
After a little “snaffu” trying to schedule on their website, my technician showed up on time, did a great job, replaced a capacitor and all is working fine.
Michael found & did some rewiring & installed a new thermostat to resolve our 3 day intermittent heating issue. He did minimal cuts in the drywall for the rewiring & did a good job cleaning up. We are happy to have heat again!
Called to come and provide a quote for a new hvac system. Received quote and asked if they can match another quote I received from a competitor. It's been over a month and no responses. I guess they don't need my business. Went with another company. Very unprofessional. At least respond back?.
Howard Air fixed two of my units and got me up and going again. I am very grateful for this company. Good professional service.
After being a very satisfied customer with a Carrier infinity heat pump for 6 years, it failed. Carrier's design fault- NOT HOWARDS. Howard REPLACED the entire unit. They are the most honest and reputable company I have ever dealt with. My experience with them- the high quality of their technicians- the entire organization is flawless. Best in Phoenix/Scottsdale.
So I’ve used Howard air for a few years now since moving into my house. They have been good for awhile with good communication, help, etc. This last maintenance plan visit has changed my mind and can’t work with them any longer. I had to apparently replace a 60 + 5 MFD Dual Run Capacitor. They charged me $250 for this. So after there visit, I asked what the brand and model was. Took about a week to get that information and when I did, I looked it up and it’s like a $25 part. So they basically charged me $225 for labor which took the guy 15 minutes to do. So 15 minutes of work for $225. They are not transparent on their billing and what they charge for the part and what they charge for the labor. I have been trying to get a refund for my care renewal pre-payment since then and I can’t even get anyone on the phone anymore. If you do work with them, I would try and just get that information up front, that’s my only advice.
I signed up for their monthly program since I have a home out of state and one in verrado I believe in warranties thus preventive checks and service seemed like a good idea. Well the rest of the story, every time they came something was wrong couldn't just get the system looked at with out paying hundreds of dollars, then last month came for routine service wasn't blowing cool enough and it was deemed coil was bad this time cost of replacement $4800.00, well I just had one replaced on a 5 ton for a fraction of that cost at my home in Florida thus I asked how much to replace the entire unit? Quote was $12000 - $15000, at that time I discontinued my monthly agreement with them and hired Sorensen Heating and AC, under 10k to replace entire unit, job was done in less than a day with brand new York 16 Seer unit. Howard AC should be ashamed of themselves High priced, service is done by a bunch of criminals looking for the next easy big buck hit. STAY AWAY from this company there are much better AC companies out there.
Wish I could give zero stars. We had a residential AC unit replaced today, 5 employees arrived at 7 am and they were still working on it until 8 pm. I put my entire day on hold thinking they did the job I finally left the house for 1 hour. Upon returning home the AC isn't functional, the filter they taped on because they didn't have a proper sized one fell off, and the thermostat is completely unresponsive with no power going to it. After 13 hours of extreme discomfort and exacerbating my heart condition in the heat I called them for assistance. Was told I would be hearing from a dispatcher in 10 mins. An hour later, it didn't happen so I call again. They sent a second message to dispatch at midnight and now it's 6:30 am with no response. Any claims of 24 HR emergency repair is a lie. This is after months of trying to get this unit up and running. First time they promised to pump the unit to give us relief they also failed to execute. It's taken at least 6 visits to our residence and over 8 Howard staff to .... not replace an air conditioner lmao. Definitely in the top 2 worst customer service experiences of my life.
I set an appointment for an estimate. The guy flaked out. Luckily I was working at home and didn’t take time off but c’mon! I get that in an AZ summer there are REAL emergencies & an estimate might not be an emergency BUT what if it were?! Maybe if you’re going to call Howard Air- have a backup plan- just in case!
I am a facility manager and have a site that howard air replaced about 9 split systems on. They were 40% more expensive than other competitors forst off. 2ndly they have horrible response time for emrrgencies during the summer. Im sure their high rating is from residential homes where the home owners are just happy to get a broken system working during the summer panic. However if you ha e a commercial siye stay aaay from them. They will tell you about warranty etc and then when the system does go down they will push you off until its convenient. My site is 24/7 and we must have everything up and running. Called in an emergency friday at about 3pm. They said they cant make it till monday. Unnacceptable. I will never use them for anything. If your a commercial customer and need things taken care of use Coolsys. They have always solved my problems and they are 40 bucks an hour cheaper.
I would like to commend Stephen of Howard Air for fixing an Air Conditioning Issue. Stephen was professional and knowledgeable. He quickly diagnosed and fixed the issues. He is articulate and demonstrated his expertise. He made sure I understood the issues and told me exactly how he would fix it. I was very impressed with Stephen and would recommend him highly for HVAC repairs. Howard Air is fortunate to have employees like Stephen.
We initially contacted Howard Air to install an aging AC unit that was still operating just fine. We were replacing the unit because of its age and because we were looking to reduce energy consumption with a newer more energy efficient unit. In 2 years we have had multiple issues with the unit. Howard Air charges to have a technician diagnosis a system they recently installed and insist that it is not uncommon for a new unit to stop working. Our existing unit was 15 years old, and we had never called a technician to repair/service it. In addition, since the installation of the new unit we have seen our energy consumption increase compared to the old unit, this is the amount of electricity we consume as reported by the electric company. This company does not stand by the products they sell. I would not recommend purchasing any product from them.
We got prompt service when our air conditioner stopped working. Technician J.C. stuck around to investigate the issue and made sure our system was up and running. Very grateful to Howard Air and J.C. for exceptional service. Also we are grateful to Tanner who’s always helped us with our system. He called back make sure we were ok and I appreciate that so much!
I heard about Howard Air on 92.3. They came out to the house, and evaluated the condition of my unit. They replaced the capacitor without providing me with a quote or getting my authorization to proceed with the repair. I met up with the technician after the work was already completed and he gave me a verbal quote of $230 but said he needed to write it up. A few minutes later he was at my door with a written quote of $350. This was way more than I was expecting. Howard air took 20 minutes to replace a $30 part and charged me $350. I feel that price is unreasonable and so I would not recommend Howard Air and will not use their services in the future.
I had to severely limit the specifics of my situation in order to fit the character limit here unfortunately, but here goes....my AC was blowing "not so cold" air. I called a Howard Air tech out. He hooked up his gear, and told me I needed refrigerant (shocker). I said, ok but "why?" do I need it. Is there a leak? You haven't even seen the upstairs air handler yet, do you want to check the attic? Well, if you want me to do a leak check, that will be an additional $230 to what you have already paid to have me out, and going into the attic isn't going to tell me anything more than I already know. So he put the refrigerant in (8lbs worth) after telling me that it shouldn't take more than 4 or 5. And guess what? It didn't fix the issue at all. So then he recommended that we do a leak check for the extra $230. I told him that I was trying to figure out how a leak check was going to help me at this point, when there is already 8lbs of refrigerant in there and the readings never changed. i also informed him that I was not going to pay $800 for refrigerant. He told me that he would only charge me for 3lbs, which was actually the only good thing about this visit. I heard him on the phone with someone multiple times during the visit, and it was clear that he had no idea what was going on with my unit. So I paid the bill $387 and called out Williams Mechanical. The technician from Williams was shocked that the previous tech never went into the house at all to look at the air handler. After hearing about the refrigerant, he went up there first. In five mins he saw that the blower motor was burned out. He brought one from his truck, replaced it and then had to go downstairs and remove refrigerant from the line becuse the previous technician had severely overcharged it. Which means...I paid Howard Air almost $400 to come out and cause more problems than were there from the start. So, I contacted Howard Air (Justin Hathaway), told him my situation, sent him th