Reviews (25)
hung up in my face when i ask to speak to someone i called back and she sent me to vm
Good, reliable honest people!
I was with Hoffman Refrigeration for five years and had spent over $4,500.00 in the past 4 years for repairs on five units not including the $80.00 for each maintenance plan ($400.00/year). I called this spring to scheule the spring maintenance inspection and was told that they are not going to service me any longer as they did not make any money on me. How is it that for five years I had spent a total of $ 6,500.00!!! That is: "not making any money"??? I guess Dave, the new owner of Hoffman Refrigeration, is very greedy????
We have used HR for several years and have always had a good experience. Recently, Troy came out & did some duct work for us. He was very professional and courteous. The price was fair and his work was excellent.
Sorry my Five star review was something the owner made us do while employed there. Thats the first clue about what to expect. As a company , over priced, dishonest practices causing many to leave n go elsewhere. My advice is look elsewhere and I apologize for anyone I may of referred there before I had full understanding of company operations. Try Howard Air .
Our home A/C stopped working and Hoffman Refrigeration got it up and running again same day. Friendly and timely service. Thank you. Will call again.
Residential A/C condensor fan stopped running. I called Hoffman Refrigeration. Thanks to their techs depth of knowledge, very helpful customer service, and attention to detail, my A/C is running great again. Would recommend to anyone in need of A/C service.
The service technician (Brandon) took the time to explain, show pictures, make recommendations in a manner that was easily understood. They go above and beyond to accommodate ...excellent communication from the office, to the techs, to the owner. Reliable, informative and courteous..., very much appreciated !
The techs are knowledgeable but if you have to have any interaction with the office or owner you will regret using them. A real jerk of a guy. I also noticed that he gave himself a 5 star review here on Google. Be leery.
I received a telemarketing call from Hoffman Refrigeration this morning and as soon as the guy said who he was, I politely said I wasn't interested (to save both him and me time). He uttered the word "Pervert" and proceeded to hang up on me. I immediately dialed the number back from my caller ID and asked for a manager. The guy who answered the phone wouldn't get me a manager but he said they would review the call and take action. And THIS is how you solicit business? I wouldn't even give it a one star but I had to in order for this review to post.
I haven't used their services but I have received 3 separate telemarketing calls from them.
When the temps went through the roof in early June, and EVERYONE was calling EVERY A/C company in the Valley for immediate relief for a downed unit, we were fortunate enough to call Hoffman Refrigeration for our diagnostic and repair. Their service and professionalism were AMAZING!! From the return calls from the front office, to our tireless tech Frank, to the thorough diagnostics and repair, this company ROCKS! Thank you, Hoffman Refrigeration, for being conscious of EXTRAORDINARY CUSTOMER SERVICE, at every turn.
Excellent service-- very professional personnel. Highly recommended.
Very pleased with the service from Hoffman refrigeration company. They showed up on time. Their communication through the entire appointment was clear and professional. I now have a heating and air conditioning company that I can recommend with confidence.
I was very pleased with the job that Hoffman Refrigeration did on my house. Everything was thoroughly checked and he even showed us pictures of what was wrong and how he could fix it. And it was fixed within minutes. We took our their "yearly" contract to make sure we get their superior attention to anything that could be going wrong. I would recommend them to anyone.
I woke up to a cold house during our last cold snap (on a Tuesday morning). My real estate agent had recommended Hoffman. I called Hoffman at 6:45 a.m. and got a hold of their answering service and left a message. Within 5 minutes I got a call back and the nice gentleman said he was going to have the tech who lived out my in my general area call me. The tech called me up and moved around his schedule to get me in that morning. He arrived at about 8 a.m. so within an hour and 15 minutes of my call, they had someone out. The tech was great. He showed me what was wrong (a dirty flame sensor) and showed me how to clean it on my own. I would definitely recommend Hoffman to my friends and family.
I have not used Hoffman's service. I have however received three calls in the past week. Owners of Hoffman refrigeration please be aware you are continually calling people that exist on the Do Not Call list we all formally ask you to cease and desist.
Got a call from one of their telemarketers, she was very polite and didn't over do it, she booked up an appointment to inspect my unit. Their service guy Marcello came out and performed the servicing and I also got some good insight from him while he was here. All the negative reviews for this company make me wonder if the 1 star review people are scared of getting phone calls?? Grow up people, they're just doing their job..
Great experience, the tech "Aaron" was on time as super courteous. Took the time to listen and then went through the whole system. Gave us a very good presentation of what he found and what minor things it needed to be even running better. Super job.
They did exactly what was promised and I was completely satisfied!